PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etihad Airways and Turkish Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etihad Airways

Etihad Airways

Has Verified Representatives
2.7
Etihad Airways
Turkish Airlines

Etihad Airways and Turkish Airlines Overview

Total reviews 465 386
Company responses 437 0
Issues resolved 6 3

Etihad Airways and Turkish Airlines Consumer Ratings

Rank
26 out of 445 in Transport category
90 out of 445 in Transport category
Customer service
76 in category
64 in category
Level of Comfort
70 in category
44 in category
Website
87 in category
85 in category
Product or Service Quality
87 in category
51 in category

Etihad Airways and Turkish Airlines Rating Details

Customer service
1.3 (194 reviews)
1.3 (148 reviews)
Reviewer's quote

...But this is a record for horrible customer service, dished out to a good, paying customer! I was calling to spend money, not request a credit or a refund! 3. Will provide an MP3 file of this tortured call to IATA's complaints folks, when the time comes..

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...Customer Service is below any quality, their job is to simply cut the conversation by providing the wrong data! Agents barely speak English. One of them kept me on hold for 30 minutes just to tell me that I need to wait more for my money. Everytime I called I was given a different information...

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Level of Comfort
1.8 (158 reviews)
2 (104 reviews)
Reviewer's quote

This level of service was very surprising considering the amasing service EMIRATES offers carrying your luggage. Upon conversations with Ermer and probing Ermer as to why I wasn't boarding the flight when it is still showing as boarding on TV Screens within the airport, he advised that myself and...

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...com/@krisztapokol/how-to-assure-your-customers-that-their-comfort-and-satisfaction-matters-the-least-to-you-344cdf412a9d..

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Website
1.9 (157 reviews)
1.9 (111 reviews)
Reviewer's quote

The Omega website asked to double check with the actual airlines as luggage allowances may change and so that’s what I did. I checked Etihad's website and it stated 30kg. There was no note saying “30kg but if you bought ticket through one of the agents please contact us directly to double check the...

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...Your website is misleading completely. It shows full amount for refund and then get an email showing only flight amount refund not the taxes..

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Product or Service Quality
1.4 (143 reviews)
1.8 (104 reviews)
Reviewer's quote

BOM to AUH &; AUH to ORD The service was horrible throughout my journey. I had a Surgery on my knee and had requested WCHC. 1...

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Less knowledge, lack of respect and poor service, poor network ,Less staff and more volume . No one can help, its just getting worse..

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Etihad Airways and Turkish Airlines Pros and Cons

Pros
  • Ticket affordability
  • Meals
  • Airlines frequency
  • Flight was fine and the food was excellent
  • Good flight times and food
  • Cabin service
Cons
  • Customer service
  • Customer service unaware of rules
  • Services and treatment towards customers or its passinger
  • Customer service
  • Complaint follow-up
  • Refusing compensation

Etihad Airways and Turkish Airlines Most Positive Reviews

Top rated reviews
5

My husband and I flew First Class from Kennedy to AbuDhabi this past November. We had "superb" service from all the...

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5

Do I have a case against Turkish airlines? At Kastrup(Copenhagen) I asked at the check-in if it is allowed to carry...

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5

When the Koala Appeal was current , tried to donate Guest Miles and failed. I am now trying to donate Guest Miles to Int...

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5

Until today, Travelgenio has not informed us what will happen to our flight Turkey Airlines TK61 from Kuala Lumpur to...

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Etihad Airways and Turkish Airlines Most Critical Reviews

Lowest rated reviews
1

I flew London to Kuala Lumper in mid August with my family at the start of a holiday. One of the four bags failed to arr...

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1

They charged me to fly on Comfort Class but then sent me an e-mail with a "Change of Schedule" and did not tell me they...

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1

good day, kindly find attached our flight electronic tickets for me & my sister which leaves Cairo on 07-09-14 at 04...

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1

We purchased tickets with Turkish based on previous experiences and on the basis of their published policies re guide do...

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Etihad Airways and Turkish Airlines Latest Reviews

Recent published reviews
1

Abu Dahbi airport was closed on the day of my flight due to Covid. I requested full refund for my $3000 ticket, eithad...

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No votes

Thank you. Our ticket has been rescheduled. We are happy.

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No votes

No one is picking up the call

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No votes

good day! Can you please tell me when the money for the flight that was canceled in July will be refunded? my flight...

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Etihad Airways and Turkish Airlines Products and Services

Most reviewed product and services
  • Etihad Airways Flight (96 reviews)
  • Etihad Airways Baggage Policy (85 reviews)
  • Etihad Airways Customer Care (50 reviews)
  • Turkish Airlines Flight (86 reviews)
  • Turkish Airlines Customer Care (46 reviews)
  • Turkish Airlines Flight Booking (28 reviews)