PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etihad Airways and Qatar Airways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etihad Airways

Etihad Airways

Has Verified Representatives
2.7
Etihad Airways
Qatar Airways

Etihad Airways and Qatar Airways Overview

Total reviews 465 94
Company responses 441 0
Issues resolved 6 0

Etihad Airways and Qatar Airways Consumer Ratings

Rank
25 out of 445 in Transport category
31 out of 445 in Transport category
Customer service
78 in category
22 in category
Level of Comfort
72 in category
20 in category
Website
88 in category
22 in category
Product or Service Quality
89 in category
29 in category

Etihad Airways and Qatar Airways Rating Details

Customer service
1.3 (194 reviews)
2.2 (13 reviews)
Reviewer's quote

...But this is a record for horrible customer service, dished out to a good, paying customer! I was calling to spend money, not request a credit or a refund! 3. Will provide an MP3 file of this tortured call to IATA's complaints folks, when the time comes..

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Have been trying to call customer service for ticket reservation for wife. No body answers phone. There are no ways we can find someone at Qatar Airways in US to speak with...

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Level of Comfort
1.8 (158 reviews)
2.9 (9 reviews)
Reviewer's quote

This level of service was very surprising considering the amasing service EMIRATES offers carrying your luggage. Upon conversations with Ermer and probing Ermer as to why I wasn't boarding the flight when it is still showing as boarding on TV Screens within the airport, he advised that myself and...

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I was given zero guidance and my conversation only added to my confusion. Nothing was solved !

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Website
1.9 (157 reviews)
3 (12 reviews)
Reviewer's quote

The Omega website asked to double check with the actual airlines as luggage allowances may change and so that’s what I did. I checked Etihad's website and it stated 30kg. There was no note saying “30kg but if you bought ticket through one of the agents please contact us directly to double check the...

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My booking number VWJ7IM I received email my flight cancelled that was on august 3,2020.I am trying to call qatar airways no one answering. Please rebook my ticked on august 15 2020ThanksJunaid imtiaz

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Product or Service Quality
1.4 (143 reviews)
2 (8 reviews)
Reviewer's quote

BOM to AUH &; AUH to ORD The service was horrible throughout my journey. I had a Surgery on my knee and had requested WCHC. 1...

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Cant reach out to the customer service people after calling for 4 hours. They have only 2 numbers to reach out..

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Etihad Airways and Qatar Airways Pros and Cons

Pros
  • Ticket affordability
  • Meals
  • Airlines frequency
  • Comfort
  • No flight
  • Wide network
Cons
  • Customer service
  • Customer service unaware of rules
  • Services and treatment towards customers or its passinger
  • No response from customer care center
  • No processes
  • No flight

Etihad Airways and Qatar Airways Most Positive Reviews

Top rated reviews
5

My husband and I flew First Class from Kennedy to AbuDhabi this past November. We had "superb" service from all the...

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5

Under corona issues &;;;;; my country airport closed,

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5

When the Koala Appeal was current , tried to donate Guest Miles and failed. I am now trying to donate Guest Miles to Int...

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5

I booked my flight with u guys i saw it says flight rescheduled but ticket agent told me its canceled now i can see the...

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Etihad Airways and Qatar Airways Most Critical Reviews

Lowest rated reviews
1

I flew London to Kuala Lumper in mid August with my family at the start of a holiday. One of the four bags failed to arr...

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1

I had an awful experience with both Qatar Airways / Hamad International Airways in Doha. I had a short connection in Qat...

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1

good day, kindly find attached our flight electronic tickets for me & my sister which leaves Cairo on 07-09-14 at 04...

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1

Cant reach out to the customer service people after calling for 4 hours. They have only 2 numbers to reach out.

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Etihad Airways and Qatar Airways Latest Reviews

Recent published reviews
1

Abu Dahbi airport was closed on the day of my flight due to Covid. I requested full refund for my $3000 ticket, eithad...

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No votes

I missed a flight because of a COVID-19 test. I have a test to show I took one. Please put me on the next plane. I have...

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No votes

No one is picking up the call

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No votes

I have to take emergency travel to Pakistan , because my brother passed away .

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Etihad Airways and Qatar Airways Products and Services

Most reviewed product and services
  • Etihad Airways Flight (96 reviews)
  • Etihad Airways Baggage Policy (85 reviews)
  • Etihad Airways Customer Care (50 reviews)
  • Qatar Airways Flight Booking (10 reviews)
  • Qatar Airways Customer Care (7 reviews)