Etihad Airways vs Malaysia Airlines

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Etihad Airways

Transport
Has verified representatives
  • 2 ISSUES RESOLVED
  • 240 COMPANY RESPONSES
  • 294 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
2.9
Customer service
Staff
Website
Number of Destinations
Exchange, Refund and Cancellation Policy
  • Inflight experience 12
  • Nothing to like about the experience with etihad airways 3
  • No delay in flight 2
  • Worst 2
  • Ticket affordability 2

Customers don't like

  • Customer service16
  • Airline service15
  • Customer service unaware of rules12
  • Airline competency8
  • Staff being rude8

Products by Etihad Airways

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  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $63.4K AVERAGE LOSS
1.6
Customer service
Staff
Website
Number of Destinations
Exchange, Refund and Cancellation Policy
  • Staff on board 2
  • Aircraft 2
  • On time 2
  • Phone operator handle customer with patience 1
  • Staff at the airport 1

Customers don't like

  • Poor customer service7
  • Customer service6
  • Cheating4
  • Baggage arrivals at klia3
  • Refund super slow within 6 months still failed to refund2

Products by Malaysia Airlines

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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