PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etihad Airways and Lufthansa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etihad Airways

Etihad Airways

Has Verified Representatives
2.7
Lufthansa

Lufthansa

1.4
Etihad Airways
Lufthansa

Etihad Airways and Lufthansa Overview

Total reviews 465 19
Company responses 437 0
Issues resolved 6 0

Etihad Airways and Lufthansa Consumer Ratings

Rank
25 out of 445 in Transport category
149 out of 445 in Transport category
Customer service
77 in category
122 in category
Website
87 in category
137 in category
Product or Service Quality
88 in category
126 in category
Exchange, Refund and Cancellation Policy
83 in category
85 in category

Etihad Airways and Lufthansa Rating Details

Customer service
1.3 (194 reviews)
1 (6 reviews)
Reviewer's quote

...But this is a record for horrible customer service, dished out to a good, paying customer! I was calling to spend money, not request a credit or a refund! 3. Will provide an MP3 file of this tortured call to IATA's complaints folks, when the time comes..

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...They are ill-prepared to address a customer service issue in a timely manner. The Phillippine call center cannot resolve the problem. They claim that they have no supervisor there...

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Website
1.9 (157 reviews)
1.3 (7 reviews)
Reviewer's quote

The Omega website asked to double check with the actual airlines as luggage allowances may change and so that’s what I did. I checked Etihad's website and it stated 30kg. There was no note saying “30kg but if you bought ticket through one of the agents please contact us directly to double check the...

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...I tried to complain via the website, but they limit the number of words that can be included. They are making the most simple of problems the most complex by their indifference..

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Product or Service Quality
1.4 (143 reviews)
1 (4 reviews)
Reviewer's quote

BOM to AUH &; AUH to ORD The service was horrible throughout my journey. I had a Surgery on my knee and had requested WCHC. 1...

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Due to COVID 19 Pandemic, I had to cancel Lufthansa flight and the company now refuses to refund cost of purchasing premium seats ($600) even though no service used and cancellation was made because of global pandemic and health reasons. Lufthansa robs customers of cash..

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Exchange, Refund and Cancellation Policy
1.3 (138 reviews)
1.3 (4 reviews)
Reviewer's quote

...I requested full refund for my $3000 ticket, eithad refunded only $2000 and refused to return $1000. I made multiple calls to get the full refund but still didn't received it yet. First and last time i book this awful airline..

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...Lufthansa website said refunds issued within 2-3 days. Been exactly 30 days & NO REFUND & NO COMMUNICATION from company..

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Etihad Airways and Lufthansa Pros and Cons

Pros
  • Ticket affordability
  • Meals
  • Airlines frequency
  • Non
  • Ease of booking
Cons
  • Customer service
  • Customer service unaware of rules
  • Services and treatment towards customers or its passinger
  • No refund
  • Never refund due to covid cancellations
  • Do not honor service commitments

Etihad Airways and Lufthansa Most Positive Reviews

Top rated reviews
5

My husband and I flew First Class from Kennedy to AbuDhabi this past November. We had "superb" service from all the...

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No votes
5

When the Koala Appeal was current , tried to donate Guest Miles and failed. I am now trying to donate Guest Miles to Int...

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No votes

Etihad Airways and Lufthansa Most Critical Reviews

Lowest rated reviews
1

I flew London to Kuala Lumper in mid August with my family at the start of a holiday. One of the four bags failed to arr...

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1

I had booked a lufthansa airlines return flight through an online travel agency called "Travelmerry" from chicago to del...

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1

good day, kindly find attached our flight electronic tickets for me & my sister which leaves Cairo on 07-09-14 at 04...

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1

I purchased four tickets on Lufthansa from the US to Europe -- one for me and three for my young grandchildren....

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Etihad Airways and Lufthansa Latest Reviews

Recent published reviews
1

Abu Dahbi airport was closed on the day of my flight due to Covid. I requested full refund for my $3000 ticket, eithad...

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No votes

Hello,
I was booked through FlightHub for June 10th to Hamburg on Lufthansa, Germany closed borders to non EU citizens.
We...

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No votes

No one is picking up the call

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1

Canceled travel to Italy with infant child after US citizens were urged to leave Italy due to Covid Spread. Never...

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Etihad Airways and Lufthansa Products and Services

Most reviewed product and services
  • Etihad Airways Flight (96 reviews)
  • Etihad Airways Baggage Policy (85 reviews)
  • Etihad Airways Customer Care (50 reviews)
  • Lufthansa Flight Booking (2 reviews)
  • Lufthansa Baggage Policy (1 review)