Ethan Allen vs West Elm

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Ethan Allen

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 201 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Delivery 1
  • Service provided while making the sale 1

Customers don't like

  • Poor customer service5
  • Poor quality4
  • Lack of professionalism3
  • Terrible furniture quality3
  • Service on problems2

Products by Ethan Allen

No items

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West Elm

Furniture and Decor
  • 4 ISSUES RESOLVED
  • 440 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $860 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Design aesthetic 9
  • Merchandise 6
  • Design 5
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service35
  • Late delivery13
  • Delivery11
  • Delivery time frame10
  • Lack of action to fix the problem10

Products by West Elm

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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