PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ethan Allen and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

West Elm

West Elm

Has Verified Representatives
2.0
Ethan Allen
West Elm

Ethan Allen and West Elm Overview

Total reviews
228
664
Company responses
0
57
Issues resolved
1
15

Ethan Allen and West Elm Consumer Ratings

Rank
297 out of 1511 in Furniture and Decor category
233 out of 1511 in Furniture and Decor category
Customer service
233 in category
281 in category
Exchange, Refund and Cancellation Policy
198 in category
205 in category
Reliability
176 in category
251 in category
Product or Service Quality
214 in category
200 in category

Ethan Allen and West Elm Rating Details

Customer service
1.4 (32 reviews)
1.3 (317 reviews)
Reviewer's quote

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

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We had to contact Customer Service at least height times before they scheduled a delivery, five months after our complaint. The new bed frame was delivered today, and we were so chocked that there were essential parts missing like the screws. The company in charge of the delivery called West Elm in...

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Exchange, Refund and Cancellation Policy
1.5 (30 reviews)
1.4 (240 reviews)
Reviewer's quote

I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

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...IF I want a refund I can't take it back to the store I purchased it from. REALLY. DO NOT BUY FROM WEST ELM..

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Reliability
1.5 (27 reviews)
1.3 (271 reviews)
Reviewer's quote

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather" peeled off the recliner arm! The material is also pulling at the nailhead seams. We are adults - no children - not a big family at all and the use is within normal use. Ethan...

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I ordered 5 pieces of furniture and 1 bedding item online. AT the time I ordered, 1 furniture item and bedding were noted to be back ordered until late August/early September but all other items were scheduled to be delivered in July according to the order summary. My credit card was charged for...

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Product or Service Quality
1.7 (26 reviews)
1.8 (240 reviews)
Reviewer's quote

...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

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Customer service at one point tried to tell me that regardless of where the couch is, they cannot deliver it anyway because of this lockdown. However as of today, the lockdown is lifted and furniture delivery has resumed, but the couch is still nowhere to be seen, and no one at west elm seems to...

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Ethan Allen and West Elm Pros and Cons

Pros
  • Service provided while making the sale
  • Delivery
  • Style
  • Design aesthetic
  • Design
  • Style and design
Cons
  • Poor customer service
  • Poor quality
  • Lack of accountablity
  • Customer service
  • Lack of action to fix the problem
  • Customer service response

Ethan Allen and West Elm Most Positive Reviews

Top rated reviews
4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

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4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

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4.9

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I...

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4.6

We ordered an organic cotton duvet cover for our queen sized bed, and when it came in the mail the tags said that it...

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Ethan Allen and West Elm Most Critical Reviews

Lowest rated reviews
1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

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1

Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...

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1

Poor quality finish of ethan allen miller table

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1

I ordered a sectional sofa on August 3, 2014. I ordered the specific color and style because it was supposed to be...

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Ethan Allen and West Elm Latest Reviews

Recent published reviews
1

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather"...

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1

The brand-new bed broke a few months after purchase. We had to contact Customer Service at least height times before the...

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No votes

I'm waiting for someone to call me back from last week. They said they would get back to me in two days. I didn't here a...

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1.7

The company offers no explanation as to why it has taken over three weeks for my furniture to travel from LA to Boise.

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Ethan Allen and West Elm Products and Services

Most reviewed product and services
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)
  • West Elm Delivery Service (90 reviews)
  • West Elm Customer Care (71 reviews)
  • West Elm Sofa (61 reviews)