PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ethan Allen and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

West Elm

West Elm

Has verified representatives
1.9
Ethan Allen
West Elm

Ethan Allen and West Elm Overview

Total reviews
226
648
Company responses
0
57
Issues resolved
1
15

West Elm was first mentioned on PissedConsumer on Oct 4, 2009 and since then this brand received 648 reviews. It is 422 reviews more than Ethan Allen received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with West Elm customer support team than with Ethan Allen customer service.

Ethan Allen and West Elm Consumer Ratings

Rank
270 out of 1896 in Furniture and Decor category
244 out of 1896 in Furniture and Decor category
Customer service
217 in category
268 in category
Staff
192 in category
243 in category
Exchange, Refund and Cancellation Policy
179 in category
189 in category

According to consumer ratings and reviews, West Elm ranks 26 points higher in the Furniture and Decor category than Ethan Allen. People gave Ethan Allen 1.5 stars for Customer service criterion in Furniture and Decor category and it is 392 points higher than the worst rated brand in this category. At the same time, West Elm was rated 1.3 stars for Customer service criterion in this category and it is 341 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ethan Allen has a higher rating than West Elm. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Ethan Allen 1.5 stars and it is 71% greater than other in category. West Elm however was rated 1.4 stars and it is 69% greater than other in category.

Ethan Allen and West Elm Rating Details

Customer service
1.5 (31 reviews)
1.3 (304 reviews)
Reviewer's quote

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

Lea J

...AND CHARGE ME EXTRA to do it!! Oh , I forgot to mention that the rug and pad shipped separately so I will incur another $25 charge!!! Total in this debacle $113 wasted on a company that is not Customer Oriented at all!!! Never again, I am through with West Elm. Worst rude customer service!!!..

Kimberly D
Staff
2 (29 reviews)
1.7 (247 reviews)
Reviewer's quote

Third, if I buy it online, shouldn't it be cheaper since they don't need to pay their sales staff commission? Fourth, five to eight weeks before it is ready? Do they have to grow the cow first? Fifth, one store can sell a floor model, but the other store can't? Sixth, buy a floor dolly. $1,500 for...

PissedConsumer743238

However, no one ever arrived, and no customer service staff was able to clarify the situation despite me making five calls throughout the day. I received no calls that weekend, even though Jennifer from West Elm promised to do so. I've called every day Monday through Thursday this week and am told...

emily g
Exchange, Refund and Cancellation Policy
1.5 (29 reviews)
1.4 (230 reviews)
Reviewer's quote

I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

Caroline h

...oCancelled over the phone since CSR (recommended to refund the order and reorder in a different color. (Dove performance gray) Fourth order. o4th order was delivered...

PissedConsumer1701218

Ethan Allen and West Elm Pros and Cons

Pros
  • Service provided while making the sale
  • Style
  • Pretty
  • Design aesthetic
  • Design
  • Style and design
Cons
  • Poor customer service
  • Poor quality
  • Lack of accountablity
  • Customer service
  • Lack of action to fix the problem
  • Customer service response

Ethan Allen and West Elm Most Positive Reviews

Top rated reviews
4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

Ethan Allen and West Elm Most Critical Reviews

Lowest rated reviews
1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

1

Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...

Ethan Allen and West Elm Latest Reviews

Recent published reviews
2

We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

Read all 226 reviews
2.2

I bought their Reflections rug that clearly says "shed resistant". "Shedding of loose fibers is normal with new rugs.
She...

Read all 648 reviews

Ethan Allen and West Elm Products and Services

Most reviewed product and services
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)
  • West Elm Delivery Service (90 reviews)
  • West Elm Customer Care (70 reviews)
  • West Elm Sofa (61 reviews)