PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ethan Allen and Thomasville Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ethan Allen
Thomasville Furniture

Ethan Allen and Thomasville Furniture Overview

Total reviews
227
195
Company responses
0
0
Issues resolved
1
0

Ethan Allen and Thomasville Furniture Consumer Ratings

Rank
294 out of 1494 in Furniture and Decor category
224 out of 1494 in Furniture and Decor category
Customer service
227 in category
223 in category
Exchange, Refund and Cancellation Policy
192 in category
179 in category
Reliability
164 in category
285 in category
Product or Service Quality
209 in category
324 in category

Ethan Allen and Thomasville Furniture Rating Details

Customer service
1.5 (31 reviews)
1.5 (24 reviews)
Reviewer's quote

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

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...I spoke to Sam in customer service and although she couldn’t help me...

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Exchange, Refund and Cancellation Policy
1.5 (29 reviews)
1.5 (17 reviews)
Reviewer's quote

I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

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...The store gave me a refund for ottoman. Within a few months the cushions on the sofa were flattened. The store again tried to rectify but the only thing that was done was wrap the cushion and stuff with feathers...

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Reliability
1.5 (26 reviews)
1.1 (22 reviews)
Reviewer's quote

We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

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I was hung up on and no help

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Product or Service Quality
1.7 (26 reviews)
1.3 (23 reviews)
Reviewer's quote

...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

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...Apparently Thomasville has left Georgia market, and unavailable to service or repair their product? Nice Your nationwide toll free # gets a recording that says number does not work in our area. Nice..

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Ethan Allen and Thomasville Furniture Pros and Cons

Pros
  • Service provided while making the sale
  • Style
  • Pretty
  • Want replacement handles
  • Satisfied with repair service
  • Non
Cons
  • Poor customer service
  • Poor quality
  • Lack of accountablity
  • Customer service
  • Very poor quality furniture
  • Quality of furniture for the price charged

Ethan Allen and Thomasville Furniture Most Positive Reviews

Top rated reviews
4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

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5

We are downsizing and we have 3 rooms (Dining Room, Living Room, and Master bedroom) from The Fisher Collection in...

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4.9

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I...

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5

I was looking for knobs featured in a Homedepot brochure of Thomasville products. The knobs wasn’t listed in the...

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Ethan Allen and Thomasville Furniture Most Critical Reviews

Lowest rated reviews
1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

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1

We bought a sofa from Thomasville. We'd gotten things there before, but the quality is worse now. The spring perches,...

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1

Poor quality finish of ethan allen miller table

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1

We purchased several items from the Thomasville Furniture in Alpharetta GA. One of the items was defective. We notified...

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Ethan Allen and Thomasville Furniture Latest Reviews

Recent published reviews
No votes

I'm waiting for someone to call me back from last week. They said they would get back to me in two days. I didn't here a...

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No votes

I have no complaint. A package was delivered to me that was intended for a customer in California. I'm still awaiting...

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1.9

We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

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1

I was hung up on and no help

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Ethan Allen and Thomasville Furniture Products and Services

Most reviewed product and services
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)
  • Thomasville Furniture Sofa (51 reviews)
  • Thomasville Furniture Bed (9 reviews)
  • Thomasville Furniture Customer Care (7 reviews)