PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and Ethan Allen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Restoration Hardware
Ethan Allen

Restoration Hardware and Ethan Allen Overview

Total reviews
246
225
Company responses
0
0
Issues resolved
3
1

Restoration Hardware was first mentioned on PissedConsumer on Apr 5, 2008 and since then this brand received 246 reviews. It is 21 reviews more than Ethan Allen received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Restoration Hardware customer support team than with Ethan Allen customer service.

Restoration Hardware and Ethan Allen Consumer Ratings

Rank
240 out of 2125 in Furniture and Decor category
268 out of 2125 in Furniture and Decor category
Product or Service Quality
214 in category
189 in category
Customer service
190 in category
208 in category
Delivery Service
267 in category
131 in category

According to consumer ratings and reviews, Restoration Hardware ranks 28 points higher in the Furniture and Decor category than Ethan Allen. People gave Restoration Hardware 1.6 stars for Product or Service Quality criterion in Furniture and Decor category and it is 319 points higher than the worst rated brand in this category. At the same time, Ethan Allen was rated 1.8 stars for Product or Service Quality criterion in this category and it is 344 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Ethan Allen has a higher rating than Ethan Allen. Regarding Delivery Service criterion, consumers gave Restoration Hardware 1.8 stars and it is 50% worse than other in category. Ethan Allen however was rated 2.7 stars and it is 75% greater than other in category.

Restoration Hardware and Ethan Allen Rating Details

Product or Service Quality
1.6 (44 reviews)
1.8 (25 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

Diane L

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

Lea J
Customer service
1.5 (39 reviews)
1.5 (30 reviews)
Reviewer's quote

...When people pay outrageous amounts of money for products that don’t hold up, it is unconscionable to turn around and suggest that the customer is at fault for the quality problem. Restoration Hardware sells some very attractive eye candy, but its products are not backed up by quality or service..

Terri E

...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

Mertie
Delivery Service
1.8 (36 reviews)
2.7 (19 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

PissedConsumer1121325

...The delivery men called quickly and delivered it on time putting it in my den in the perfect spot! I plan to order another one for my son's apartment I was so happy!..

PissedConsumer1336916

Restoration Hardware and Ethan Allen Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Service provided while making the sale
  • Style
  • Delivery
Cons
  • Terrible customer service
  • Quality
  • Wherehouse customer response
  • Poor customer service
  • Poor quality
  • Lack of accountablity

Restoration Hardware and Ethan Allen Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

Restoration Hardware and Ethan Allen Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

Restoration Hardware and Ethan Allen Latest Reviews

Recent published reviews

The system hung up on me!

Read all 246 reviews

I ordered a dining room set in May 3rd. Was told 6-8 weeks delivery, so I ordered it right away so I would have it by...

Read all 225 reviews

Restoration Hardware and Ethan Allen Products and Services

Most reviewed product and services
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Table (2 reviews)
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)