PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and Ethan Allen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Restoration Hardware
Ethan Allen

Restoration Hardware and Ethan Allen Overview

Total reviews
247
228
Company responses
0
0
Issues resolved
3
1

Restoration Hardware and Ethan Allen Consumer Ratings

Rank
303 out of 1515 in Furniture and Decor category
298 out of 1515 in Furniture and Decor category
Product or Service Quality
234 in category
209 in category
Customer service
185 in category
229 in category
Style and Design
124 in category
208 in category
Delivery Service
280 in category
124 in category

Restoration Hardware and Ethan Allen Rating Details

Product or Service Quality
1.6 (44 reviews)
1.7 (26 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

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...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

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Customer service
1.6 (40 reviews)
1.4 (32 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

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I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

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Style and Design
3.2 (36 reviews)
2.9 (22 reviews)
Reviewer's quote

...The wide variety of products helped us choose the exact decorating style my wife and I wanted (a twist on shabby chic). We accented the décor with a few of the extremely attractive indoor floral selections and art pieces. Thank You RH! ..

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We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

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Delivery Service
1.8 (36 reviews)
2.8 (20 reviews)
Reviewer's quote

...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!..

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...The delivery men called quickly and delivered it on time putting it in my den in the perfect spot! I plan to order another one for my son's apartment I was so happy!..

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Restoration Hardware and Ethan Allen Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Service provided while making the sale
  • Delivery
  • Style
Cons
  • Terrible customer service
  • Wherehouse customer response
  • Quality
  • Poor customer service
  • Poor quality
  • Lack of accountablity

Restoration Hardware and Ethan Allen Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

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4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

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5

Sent me wire transform document.

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4.9

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I...

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Restoration Hardware and Ethan Allen Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

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1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

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1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

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1

Poor quality finish of ethan allen miller table

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Restoration Hardware and Ethan Allen Latest Reviews

Recent published reviews
1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

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1

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather"...

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No votes

The system hung up on me!

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No votes

I'm waiting for someone to call me back from last week. They said they would get back to me in two days. I didn't here a...

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Restoration Hardware and Ethan Allen Products and Services

Most reviewed product and services
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)