PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ethan Allen and Restoration Hardware as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ethan Allen
Restoration Hardware

Ethan Allen and Restoration Hardware Overview

Total reviews
228
247
Company responses
0
0
Issues resolved
1
3

Ethan Allen and Restoration Hardware Consumer Ratings

Rank
297 out of 1511 in Furniture and Decor category
302 out of 1511 in Furniture and Decor category
Customer service
233 in category
188 in category
Exchange, Refund and Cancellation Policy
198 in category
178 in category
Reliability
176 in category
244 in category
Product or Service Quality
214 in category
237 in category

Ethan Allen and Restoration Hardware Rating Details

Customer service
1.4 (32 reviews)
1.6 (40 reviews)
Reviewer's quote

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

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Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

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Exchange, Refund and Cancellation Policy
1.5 (30 reviews)
1.5 (29 reviews)
Reviewer's quote

I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

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The rule is half of the amount will be charged right after you place the order and for custom items, there is no refund of this deposit if you choose to return, which none of these was ever mentioned to us!!!! I called their customer services to complain about this designer's dishonesty behavior....

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Reliability
1.5 (27 reviews)
1.3 (31 reviews)
Reviewer's quote

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather" peeled off the recliner arm! The material is also pulling at the nailhead seams. We are adults - no children - not a big family at all and the use is within normal use. Ethan...

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I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED ALEXIS WHO WAS NOT VERY BUSINESSLIKE, DIDN'T KNOW WHAT HE WAS DOING, AND QUITE FRANKLY VERY LAZY, AND SHADY LOOKING.A HUGE WHINING JACK ASS.NOT VERY BUSINESS LIKE.MY FRIEND...

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Product or Service Quality
1.7 (26 reviews)
1.6 (44 reviews)
Reviewer's quote

...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

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...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

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Ethan Allen and Restoration Hardware Pros and Cons

Pros
  • Service provided while making the sale
  • Delivery
  • Style
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
Cons
  • Poor customer service
  • Poor quality
  • Lack of accountablity
  • Terrible customer service
  • Wherehouse customer response
  • Quality

Ethan Allen and Restoration Hardware Most Positive Reviews

Top rated reviews
4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

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5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

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4.9

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I...

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5

Sent me wire transform document.

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Ethan Allen and Restoration Hardware Most Critical Reviews

Lowest rated reviews
1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

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1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

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1

Poor quality finish of ethan allen miller table

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1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

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Ethan Allen and Restoration Hardware Latest Reviews

Recent published reviews
1

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather"...

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1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

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No votes

I'm waiting for someone to call me back from last week. They said they would get back to me in two days. I didn't here a...

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No votes

The system hung up on me!

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Ethan Allen and Restoration Hardware Products and Services

Most reviewed product and services
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Table (2 reviews)