PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ethan Allen and Restoration Hardware as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ethan Allen
Restoration Hardware

Ethan Allen and Restoration Hardware Overview

Total reviews
226
247
Company responses
0
0
Issues resolved
1
3

Restoration Hardware was first mentioned on PissedConsumer on Apr 5, 2008 and since then this brand received 247 reviews. It is 21 reviews more than Ethan Allen received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Restoration Hardware customer support team than with Ethan Allen customer service.

Ethan Allen and Restoration Hardware Consumer Ratings

Rank
270 out of 1896 in Furniture and Decor category
274 out of 1896 in Furniture and Decor category
Customer service
217 in category
179 in category
Staff
192 in category
153 in category
Reliability
158 in category
225 in category

According to consumer ratings and reviews, Ethan Allen ranks 4 points higher in the Furniture and Decor category than Restoration Hardware. People gave Ethan Allen 1.5 stars for Customer service criterion in Furniture and Decor category and it is 392 points higher than the worst rated brand in this category. At the same time, Restoration Hardware was rated 1.6 stars for Customer service criterion in this category and it is 430 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Restoration Hardware has a higher rating than Ethan Allen. Regarding Reliability criterion, consumers gave Ethan Allen 1.5 stars and it is 74% greater than other in category. Restoration Hardware however was rated 1.3 stars and it is 63% greater than other in category.

Ethan Allen and Restoration Hardware Rating Details

Customer service
1.5 (31 reviews)
1.6 (40 reviews)
Reviewer's quote

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

Lea J

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

PissedConsumer1121325
Staff
2 (29 reviews)
2.1 (30 reviews)
Reviewer's quote

Third, if I buy it online, shouldn't it be cheaper since they don't need to pay their sales staff commission? Fourth, five to eight weeks before it is ready? Do they have to grow the cow first? Fifth, one store can sell a floor model, but the other store can't? Sixth, buy a floor dolly. $1,500 for...

PissedConsumer743238

Customer service staff seemed so understanding and even scheduled a time to call me back. Guess what, after more than a week, no one ever contacted me!!! This is how awful this company is. Think over again before you decide to throw in tons of money for the worst ever service experiences!!!!! I...

Lita
Reliability
1.5 (26 reviews)
1.3 (31 reviews)
Reviewer's quote

We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

Lukasz

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED ALEXIS WHO WAS NOT VERY BUSINESSLIKE, DIDN'T KNOW WHAT HE WAS DOING, AND QUITE FRANKLY VERY LAZY, AND SHADY LOOKING.A HUGE WHINING JACK ASS.NOT VERY BUSINESS LIKE.MY FRIEND...

PissedConsumer1737869

Ethan Allen and Restoration Hardware Pros and Cons

Pros
  • Service provided while making the sale
  • Style
  • Pretty
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
Cons
  • Poor customer service
  • Poor quality
  • Lack of accountablity
  • Terrible customer service
  • Wherehouse customer response
  • Quality

Ethan Allen and Restoration Hardware Most Positive Reviews

Top rated reviews
4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

Ethan Allen and Restoration Hardware Most Critical Reviews

Lowest rated reviews
1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

Ethan Allen and Restoration Hardware Latest Reviews

Recent published reviews
2

We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

Read all 226 reviews
1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

Read all 247 reviews

Ethan Allen and Restoration Hardware Products and Services

Most reviewed product and services
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Table (2 reviews)