PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn and Ethan Allen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn

Pottery Barn

Has verified representatives
1.8
Pottery Barn
Ethan Allen

Pottery Barn and Ethan Allen Overview

Total reviews
663
226
Company responses
49
0
Issues resolved
11
1

Pottery Barn was first mentioned on PissedConsumer on Aug 6, 2007 and since then this brand received 663 reviews. It is 437 reviews more than Ethan Allen received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Pottery Barn customer support team than with Ethan Allen customer service.

Pottery Barn and Ethan Allen Consumer Ratings

Rank
264 out of 1895 in Furniture and Decor category
267 out of 1895 in Furniture and Decor category
Customer service
263 in category
214 in category
Staff
218 in category
188 in category
Exchange, Refund and Cancellation Policy
204 in category
179 in category

According to consumer ratings and reviews, Pottery Barn ranks 3 points higher in the Furniture and Decor category than Ethan Allen. People gave Pottery Barn 1.3 stars for Customer service criterion in Furniture and Decor category and it is 341 points higher than the worst rated brand in this category. At the same time, Ethan Allen was rated 1.5 stars for Customer service criterion in this category and it is 390 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ethan Allen has a higher rating than Pottery Barn. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Pottery Barn 1.4 stars and it is 66% greater than other in category. Ethan Allen however was rated 1.5 stars and it is 70% greater than other in category.

Pottery Barn and Ethan Allen Rating Details

Customer service
1.3 (256 reviews)
1.5 (31 reviews)
Reviewer's quote

...Additionally, return policies are inflexible, and customer service is helpless and useless to these policies. it's a shame their products are so good and their ability to deliver or provide effective technology is so poor..

Sula

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

Lea J
Staff
1.8 (195 reviews)
2 (29 reviews)
Reviewer's quote

...and said there was nothing that could be done and Pottery Barn does not do price adjustments or compensate for incorrect information provided by their own staff. Wth?!?! I don't trust Pottery Barn at all and this is NOT a cheap purchase. Thousands of dollars spent and such *** customer loyalty...

Jennie C

Third, if I buy it online, shouldn't it be cheaper since they don't need to pay their sales staff commission? Fourth, five to eight weeks before it is ready? Do they have to grow the cow first? Fifth, one store can sell a floor model, but the other store can't? Sixth, buy a floor dolly. $1,500 for...

PissedConsumer743238
Exchange, Refund and Cancellation Policy
1.4 (195 reviews)
1.5 (29 reviews)
Reviewer's quote

... purchase price but after spending over 20 hours on the phone dealing with PB during the last 15 months I am done with them - I want them to take the sofa and refund my money. The last thing I want is a gift card to a store that makes inferior products. PB has twice told me they have refunded (note the past tense - meaning the customer service agent said it had already been done) are sending a chec...

Todd M

I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

Caroline h

Pottery Barn and Ethan Allen Pros and Cons

Pros
  • Product
  • Furniture
  • Sales associates
  • Service provided while making the sale
  • Style
  • Pretty
Cons
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions
  • Poor customer service
  • Poor quality
  • Lack of accountablity

Pottery Barn and Ethan Allen Most Positive Reviews

Top rated reviews
5

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

Pottery Barn and Ethan Allen Most Critical Reviews

Lowest rated reviews
1

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

Pottery Barn and Ethan Allen Latest Reviews

Recent published reviews
1.9

We purchased a large, custom sectional, chair and ottoman. I was called the Seabreeze (or something similar, I can't rec...

Read all 663 reviews
2

We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

Read all 226 reviews

Pottery Barn and Ethan Allen Products and Services

Most reviewed product and services
  • Pottery Barn Customer Care (67 reviews)
  • Pottery Barn Delivery Service (59 reviews)
  • Pottery Barn Sofa (54 reviews)
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)