PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ethan Allen and Pottery Barn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn

Pottery Barn

Has Verified Representatives
1.8
Ethan Allen
Pottery Barn

Ethan Allen and Pottery Barn Overview

Total reviews
228
688
Company responses
0
49
Issues resolved
1
11

Ethan Allen and Pottery Barn Consumer Ratings

Rank
297 out of 1511 in Furniture and Decor category
293 out of 1511 in Furniture and Decor category
Customer service
233 in category
284 in category
Exchange, Refund and Cancellation Policy
198 in category
223 in category
Reliability
176 in category
230 in category
Product or Service Quality
213 in category
224 in category

Ethan Allen and Pottery Barn Rating Details

Customer service
1.4 (32 reviews)
1.3 (273 reviews)
Reviewer's quote

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

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I called the Customer service waited for ever on the phone and got no where. I went to the internet to pottery barn customer service and they inform me they are not returnable due to there 30 day return policy which was never posted on the internet during the purchasing time. I think a respectable...

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Exchange, Refund and Cancellation Policy
1.5 (30 reviews)
1.4 (210 reviews)
Reviewer's quote

I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

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...I was told via email they cannot refund shipping. The item hasn't even shipped yet. PB is one of the least customer friendly companies I have dealt with...

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Reliability
1.5 (27 reviews)
1.4 (197 reviews)
Reviewer's quote

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather" peeled off the recliner arm! The material is also pulling at the nailhead seams. We are adults - no children - not a big family at all and the use is within normal use. Ethan...

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I ordered some stuff on May 30th. It's August 2, and I still don't have it. They keep charging my card then backing out the charge.

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Product or Service Quality
1.7 (26 reviews)
1.7 (201 reviews)
Reviewer's quote

...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

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Rods sag Finials will not fit Wrong size rings Phone on permanent hold for customer service. I have professional at house to hang drapes. Her first available appointment...

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Ethan Allen and Pottery Barn Pros and Cons

Pros
  • Service provided while making the sale
  • Delivery
  • Style
  • Product
  • Furniture
  • Sales associates
Cons
  • Poor customer service
  • Poor quality
  • Lack of accountablity
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions

Ethan Allen and Pottery Barn Most Positive Reviews

Top rated reviews
4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

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5

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

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4.9

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I...

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5

I hope someone will find this very positive review of Pottery Barn. PB is a superb company with very high-quality produ...

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Ethan Allen and Pottery Barn Most Critical Reviews

Lowest rated reviews
1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

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1

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

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1

Poor quality finish of ethan allen miller table

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1

Ordered some components of their Daily System organizational tools in July 2014. It's now mid September and PB can't...

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Ethan Allen and Pottery Barn Latest Reviews

Recent published reviews
1

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather"...

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1.2

I ordered some stuff on May 30th. It's August 2, and I still don't have it. They keep charging my card then backing out...

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No votes

I'm waiting for someone to call me back from last week. They said they would get back to me in two days. I didn't here a...

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1

i ordered some chair cushions and realized the same day that they were the wrong color. I contacted PB the same day to...

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Ethan Allen and Pottery Barn Products and Services

Most reviewed product and services
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)
  • Pottery Barn Customer Care (69 reviews)
  • Pottery Barn Delivery Service (59 reviews)
  • Pottery Barn Sofa (55 reviews)