PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ethan Allen and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ethan Allen
Lazboy

Ethan Allen and Lazboy Overview

Total reviews 229 1164
Company responses 0 434
Issues resolved 1 15

Ethan Allen and Lazboy Consumer Ratings

Rank
301 out of 1531 in Furniture and Decor category
163 out of 1531 in Furniture and Decor category
Customer service
235 in category
238 in category
Exchange, Refund and Cancellation Policy
197 in category
218 in category
Reliability
184 in category
221 in category
Product or Service Quality
215 in category
314 in category

Ethan Allen and Lazboy Rating Details

Customer service
1.4 (32 reviews)
1.4 (467 reviews)
Reviewer's quote

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

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...I bought the extended warranted, call customer service for a week and no one has called me back after leaving message after message their customer service is one of the worst in the business..

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Exchange, Refund and Cancellation Policy
1.5 (30 reviews)
1.4 (380 reviews)
Reviewer's quote

I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

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...But finally they agreed to refund my Aspen set but I would have to sever all ties with the company and I would never be allowed to buy with them again. Well I have the warranty on my York chair and side table..

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Reliability
1.5 (27 reviews)
1.4 (428 reviews)
Reviewer's quote

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather" peeled off the recliner arm! The material is also pulling at the nailhead seams. We are adults - no children - not a big family at all and the use is within normal use. Ethan...

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My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

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Product or Service Quality
1.7 (26 reviews)
1.4 (437 reviews)
Reviewer's quote

...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

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" So after 2 months the sofa mechanism broke (the service technician fixed that) and the two end cushions look as if they have collapsed, as well as one of the armrests on the sofa. It has caved in in the middle. I called on 8/31 and spoke with the store manager, Shane who informed me that they...

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Ethan Allen and Lazboy Pros and Cons

Pros
  • Service provided while making the sale
  • Delivery
  • Style
  • Extremely dissappointed
  • Chair
  • Used to be great furniture
Cons
  • Poor customer service
  • Poor quality
  • Lack of accountablity
  • Bad customer service
  • Not good quality
  • Poor quality

Ethan Allen and Lazboy Most Positive Reviews

Top rated reviews
4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

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5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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4.9

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I...

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5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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Ethan Allen and Lazboy Most Critical Reviews

Lowest rated reviews
1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

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1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

Poor quality finish of ethan allen miller table

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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Ethan Allen and Lazboy Latest Reviews

Recent published reviews
3

I placed an online order on August 31. The order consisted of 6 dining chairs, 2 counter stools, and one dresser. I...

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2.2

The recliner after about 1 year broke and been in process to get it fixed for 10 months. Did receive reply from...

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1

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather"...

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No votes

I had had these recliners for about 7 yrs.... My husband and I both take care of my furniture and we were under the impr...

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Ethan Allen and Lazboy Products and Services

Most reviewed product and services
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)
  • Lazboy Recliner (451 reviews)
  • Lazboy Sofa (209 reviews)
  • Lazboy Chair (71 reviews)