PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ethan Allen and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy

Lazboy

Has verified representatives
2.3
Ethan Allen
Lazboy

Ethan Allen and Lazboy Overview

Total reviews
226
1113
Company responses
0
434
Issues resolved
1
12

Lazboy was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 1113 reviews. It is 887 reviews more than Ethan Allen received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazboy customer support team than with Ethan Allen customer service.

Ethan Allen and Lazboy Consumer Ratings

Rank
270 out of 1896 in Furniture and Decor category
137 out of 1896 in Furniture and Decor category
Customer service
217 in category
225 in category
Staff
192 in category
155 in category
Exchange, Refund and Cancellation Policy
179 in category
208 in category

According to consumer ratings and reviews, Lazboy ranks 133 points higher in the Furniture and Decor category than Ethan Allen. People gave Ethan Allen 1.5 stars for Customer service criterion in Furniture and Decor category and it is 392 points higher than the worst rated brand in this category. At the same time, Lazboy was rated 1.4 stars for Customer service criterion in this category and it is 384 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Lazboy has a higher rating than Ethan Allen. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Ethan Allen 1.5 stars and it is 71% greater than other in category. Lazboy however was rated 1.4 stars and it is 66% greater than other in category.

Ethan Allen and Lazboy Rating Details

Customer service
1.5 (31 reviews)
1.4 (444 reviews)
Reviewer's quote

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

Lea J

...I did not get good customer service and the quality left alot to be desired..

Patti J
Staff
2 (29 reviews)
2.1 (414 reviews)
Reviewer's quote

Third, if I buy it online, shouldn't it be cheaper since they don't need to pay their sales staff commission? Fourth, five to eight weeks before it is ready? Do they have to grow the cow first? Fifth, one store can sell a floor model, but the other store can't? Sixth, buy a floor dolly. $1,500 for...

PissedConsumer743238

...that broke in month 1 and was already replaced - BUYER BEWARE AS TOO MANY PROBLEMS ON NEW FURNiTURE (90 days out from purchase and La-Z-Boy Customer Care Staff infers something on my part is unusual...

Carlton
Exchange, Refund and Cancellation Policy
1.5 (29 reviews)
1.4 (362 reviews)
Reviewer's quote

I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

Caroline h

...They have no refund policy. If you buy, you cannot return after 3 days. Check Facebook LaZBoy Sucks..

PissedConsumer1716708

Ethan Allen and Lazboy Pros and Cons

Pros
  • Service provided while making the sale
  • Style
  • Pretty
  • Extremely dissappointed
  • Chair
  • Sales personnel
Cons
  • Poor customer service
  • Poor quality
  • Lack of accountablity
  • Bad customer service
  • Not good quality
  • Poor quality

Ethan Allen and Lazboy Most Positive Reviews

Top rated reviews
4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

Ethan Allen and Lazboy Most Critical Reviews

Lowest rated reviews
1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

Ethan Allen and Lazboy Latest Reviews

Recent published reviews
2

We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

Read all 226 reviews
1

At the end of July, 2015 I purchased a recliner, leather and vinyl at South Common Lazy Boy outlet for 1,099.99. I was n...

Read all 1113 reviews

Ethan Allen and Lazboy Products and Services

Most reviewed product and services
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)
  • Lazboy Recliner (432 reviews)
  • Lazboy Sofa (204 reviews)
  • Lazboy Chair (71 reviews)