PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Havertys Furniture and Ethan Allen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Havertys Furniture
Ethan Allen

Havertys Furniture and Ethan Allen Overview

Total reviews
331
227
Company responses
0
0
Issues resolved
3
1

Havertys Furniture and Ethan Allen Consumer Ratings

Rank
255 out of 1482 in Furniture and Decor category
288 out of 1482 in Furniture and Decor category
Customer service
199 in category
223 in category
Product or Service Quality
255 in category
205 in category
Exchange, Refund and Cancellation Policy
213 in category
189 in category
Diversity of Products or Services
252 in category
156 in category

Havertys Furniture and Ethan Allen Rating Details

Customer service
1.5 (101 reviews)
1.5 (31 reviews)
Reviewer's quote

...They told us to call customer service or our salesperson who will send a technician to fix everything. I should have read the consumer affairs reviews and online reviews before ever making a purchase at Havertys. My recommendation is Don't Shop Havertys and avoid a major headache..

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I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

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Product or Service Quality
1.5 (89 reviews)
1.7 (26 reviews)
Reviewer's quote

...Strongly suggest changing the name of your service arm. It's low class, not funny and generally leaves a bad taste..

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...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

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Exchange, Refund and Cancellation Policy
1.4 (82 reviews)
1.5 (29 reviews)
Reviewer's quote

...However, pay policy remains in the 19th Century when the Company was founded. Oh, there is a written policy governing commission payment, but if you do not sign it, you get no pay. You are forced and coerced to sign a policy dictated by some dim-wit manager...

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I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

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Diversity of Products or Services
2.2 (80 reviews)
3 (23 reviews)
Reviewer's quote

...They dont stand behind the cheap quality products they sell..

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...for our living room, she doesn't really speak any English so when she was looking for furnitures she saw Ethan Allen provided Chinese translations and services. We were assigned by a Designer named Xichuan Li who speaks Chinese and who teamed with Brittany Whitney and their store manager Sue Tuttle. They suggested give them a budget of forty nine thousand US...

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Havertys Furniture and Ethan Allen Pros and Cons

Pros
  • Sales staff
  • Location
  • Showroom
  • Service provided while making the sale
  • Style
  • Pretty
Cons
  • Customer service
  • Very poor quality
  • Quality and service
  • Poor customer service
  • Poor quality
  • Lack of accountablity

Havertys Furniture and Ethan Allen Most Positive Reviews

Top rated reviews
5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

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4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

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4.7

I purchased a counter he from your clearances room . I was so excited, I purchased 4 Maren counter Height stool from yo...

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4.9

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I...

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Havertys Furniture and Ethan Allen Most Critical Reviews

Lowest rated reviews
1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

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1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

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1

Purchased a rug (Monaco Sandstone) for a Xmas gift. Unrolled it and used it once for our family gift opening. Three...

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1

Poor quality finish of ethan allen miller table

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Havertys Furniture and Ethan Allen Latest Reviews

Recent published reviews
4

I have purchased a lot of furniture at Havertys - very pretty living room furniture, 3 different times and a small...

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No votes

I'm waiting for someone to call me back from last week. They said they would get back to me in two days. I didn't here a...

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4.2

Worked with rep Angela who is a sweetheart; hardworking and probably underpaid.
Strongly suggest changing the name of you...

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1.9

We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

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Havertys Furniture and Ethan Allen Products and Services

Most reviewed product and services
  • Havertys Furniture Sofa (61 reviews)
  • Havertys Furniture Furniture Set (51 reviews)
  • Havertys Furniture Customer Care (19 reviews)
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)