PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ethan Allen and Havertys Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ethan Allen
Havertys Furniture

Ethan Allen and Havertys Furniture Overview

Total reviews
227
332
Company responses
0
0
Issues resolved
1
3

Ethan Allen and Havertys Furniture Consumer Ratings

Rank
291 out of 1492 in Furniture and Decor category
253 out of 1492 in Furniture and Decor category
Customer service
225 in category
193 in category
Exchange, Refund and Cancellation Policy
190 in category
218 in category
Product or Service Quality
207 in category
262 in category
Reliability
164 in category
264 in category

Ethan Allen and Havertys Furniture Rating Details

Customer service
1.5 (31 reviews)
1.5 (102 reviews)
Reviewer's quote

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

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...They told us to call customer service or our salesperson who will send a technician to fix everything. I should have read the consumer affairs reviews and online reviews before ever making a purchase at Havertys. My recommendation is Don't Shop Havertys and avoid a major headache..

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Exchange, Refund and Cancellation Policy
1.5 (29 reviews)
1.4 (83 reviews)
Reviewer's quote

I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

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...However, pay policy remains in the 19th Century when the Company was founded. Oh, there is a written policy governing commission payment, but if you do not sign it, you get no pay. You are forced and coerced to sign a policy dictated by some dim-wit manager...

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Product or Service Quality
1.7 (26 reviews)
1.5 (90 reviews)
Reviewer's quote

...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

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...Strongly suggest changing the name of your service arm. It's low class, not funny and generally leaves a bad taste..

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Reliability
1.5 (26 reviews)
1.2 (75 reviews)
Reviewer's quote

We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

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I worked with a decorator in the lakeland florida store. Absolutely awful experience. I canceled furnishings she ordered except for 2 bedside tables and lamps because I had earlier bought the bed and dresser that matched themManager got involved because of problems and on may 30 promised delivery...

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Ethan Allen and Havertys Furniture Pros and Cons

Pros
  • Service provided while making the sale
  • Style
  • Pretty
  • Sales staff
  • Location
  • Showroom
Cons
  • Poor customer service
  • Poor quality
  • Lack of accountablity
  • Customer service
  • Very poor quality
  • Quality and service

Ethan Allen and Havertys Furniture Most Positive Reviews

Top rated reviews
4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

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5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

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4.9

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I...

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4.7

I purchased a counter he from your clearances room . I was so excited, I purchased 4 Maren counter Height stool from yo...

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Ethan Allen and Havertys Furniture Most Critical Reviews

Lowest rated reviews
1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

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1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

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1

Poor quality finish of ethan allen miller table

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1

Purchased a rug (Monaco Sandstone) for a Xmas gift. Unrolled it and used it once for our family gift opening. Three...

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Ethan Allen and Havertys Furniture Latest Reviews

Recent published reviews
No votes

I'm waiting for someone to call me back from last week. They said they would get back to me in two days. I didn't here a...

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1

I worked with a decorator in the lakeland florida store. Absolutely awful experience. I canceled furnishings she ordered...

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1.9

We own the Emerson ottoman. I'll let the pictures speak for themselves. Should have bought a cheap ottoman on Overstock.

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4

I have purchased a lot of furniture at Havertys - very pretty living room furniture, 3 different times and a small...

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Ethan Allen and Havertys Furniture Products and Services

Most reviewed product and services
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)
  • Havertys Furniture Sofa (61 reviews)
  • Havertys Furniture Furniture Set (51 reviews)
  • Havertys Furniture Customer Care (20 reviews)