PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Esurance and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Esurance
Progressive Insurance

Esurance and Progressive Insurance Overview

Total reviews
167
909
Company responses
0
1
Issues resolved
0
2

Progressive Insurance was first mentioned on PissedConsumer on Jun 4, 2007 and since then this brand received 909 reviews. It is 742 reviews more than Esurance received since Aug 17, 2008.

Esurance and Progressive Insurance Consumer Ratings

Rank
265 out of 1883 in Insurance category
146 out of 1883 in Insurance category
Customer service
201 in category
119 in category
Staff
199 in category
133 in category
Billing Practices
116 in category
128 in category

According to consumer ratings and reviews, Progressive Insurance ranks 119 points higher in the Insurance category than Esurance. People gave Esurance 1.1 stars for Customer service criterion in Insurance category and it is 248 points higher than the worst rated brand in this category. At the same time, Progressive Insurance was rated 1.4 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Progressive Insurance has a higher rating than Esurance. Regarding Billing Practices criterion, consumers gave Esurance 1.5 stars and it is 74% greater than other in category. Progressive Insurance however was rated 1.5 stars and it is 71% greater than other in category.

Esurance and Progressive Insurance Rating Details

Customer service
1.1 (62 reviews)
1.4 (372 reviews)
Reviewer's quote

I called to the customer service and found out the mistake that Esurance make and don’t want to correct. And I truly feel that this is the unfair practice from this company not only to me, but all Esurance customers. Please read details below, and if you think this can be a case, please let me...

Plutthiphong S

... told they could not provide approved Dept of Insurance rate increase to us, but provided Dept of Insurance address and thank us for being a loyal Progressive customer. Only info they would provide is we didn't do anything to raise rates and snapshot discount was applied, just cost of doing business. Approved rate increase by Dept...

Wayne G
Staff
1.2 (54 reviews)
1.5 (350 reviews)
Reviewer's quote

...substandard staff. Customer advocates who are paid excuse makers. Perfect example of a shoddy company..

Mayra

I have been given miss leading / false information from your Staff in relation to my case . I tried to file a complaint and was told 8/17/19 I would be contacted by a supervisor, but had not been and don't have a message or response in regards to my case. Please reports I'm not at fault for getting...

PissedConsumer1630657
Billing Practices
1.5 (53 reviews)
1.5 (315 reviews)
Reviewer's quote

...I already paid ~$380 for the initial payment, so I'm finishing the first billing cycle before moving to a different insurance. Such ripoffs..

PissedConsumer803775

I see that others have commented on their experience with Progressive Insurance policy of 'bait and switch'. I initiated an auto policy with Progressive in May. Six months later I receive the renew notice with total increase in premium of 37.5%! (premium for my car increased by over $100, and for...

Lee V

Esurance and Progressive Insurance Pros and Cons

Pros
  • Yuck
  • Will talk to you
  • No pros dictatorship at it finest stay away
  • To angry to answer this
  • Simple to join
  • Ease of renewal until this
Cons
  • Whole experience
  • No action taken
  • Claims processing
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

Esurance and Progressive Insurance Most Positive Reviews

Top rated reviews
3.6

06/07/2019
RE: Esurance Policy# PAGA-008168983
TO WHOM IT MAY CONCERN:
My name is Plutthiphong Perkins (Sprite). I am now s...

5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

Esurance and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

Shortened version - lower level esurance employees are improperly trained leading to misinformation and costing you mone...

1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

Esurance and Progressive Insurance Latest Reviews

Recent published reviews
1

Get claims done quickly
Tkae to long.previousauto body kixed my genius wrong.so esureans salvaged my car by 500

Read all 167 reviews
1.9

Applied for Auto Insurance 6 month policy at $1492, clean record, excellent credit score, completed SnapShot and...

Read all 909 reviews

Esurance and Progressive Insurance Products and Services

Most reviewed product and services
  • Esurance Auto Insurance (43 reviews)
  • Esurance Auto Claim (14 reviews)
  • Esurance Claim (10 reviews)
  • Progressive Insurance Auto Insurance (212 reviews)
  • Progressive Insurance Auto Claim (136 reviews)
  • Progressive Insurance Commercial (110 reviews)