PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Esurance and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Esurance
Progressive Insurance

Esurance and Progressive Insurance Overview

Total reviews 175 1005
Company responses 0 1
Issues resolved 0 3

Esurance and Progressive Insurance Consumer Ratings

Rank
228 out of 1077 in Insurance category
154 out of 1077 in Insurance category
Customer service
219 in category
124 in category
Billing Practices
117 in category
140 in category
Website
165 in category
130 in category
Product or Service Quality
216 in category
126 in category

Esurance and Progressive Insurance Rating Details

Customer service
1.1 (69 reviews)
1.4 (410 reviews)
Reviewer's quote

...It was unclear exactly what it means so I called customer service. The agent was clueless and did not understand or have any familiarity with this change, nor apparently had access to it in my records. Wasted 15 minutes with her...

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...Spoke with customer service and they were rude and argumentative, not willing to help at all. Maybe they should think about putting more money into customer service than into their advertising budget..

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Billing Practices
1.6 (56 reviews)
1.4 (347 reviews)
Reviewer's quote

...I already paid ~$380 for the initial payment, so I'm finishing the first billing cycle before moving to a different insurance. Such ripoffs..

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I paid the poiicy in full for 6 months that progressives billing required 2 days after the policy is paid in full they wanted an additional 54. 00 dollars because of an address change that they already had in previous records via previous corresponding e-mails dated 3/2020 and prior to said date,...

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Website
1.6 (53 reviews)
1.8 (336 reviews)
Reviewer's quote

Received a quote, verified by my driving record (at least that's what the website says during the process) and purchased a 6 month policy, paying all 6 at once with what I believed was a good rate. Within a week I get an email saying I will be billed an extra $40 at the end of the month. I called...

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ALL from your website thinking how wonderful to bundle everything but now on my auto renewal I'm uprated to $200 because in CA it has to be underwritten by you specifically. How does your customer have control over this if they are writing it through YOU, YOUR website!! And it has to be another...

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Product or Service Quality
1.1 (51 reviews)
1.4 (372 reviews)
Reviewer's quote

...People don't want to pay All State Pricing for cut rate customer service. Best Regards, Tom Gavrilos..

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I told him I was happy to send him the write up from the dealership even though I was there when the service advisor from the dealership spoke to him about the SAME information. He said if he knew what was wrong with it then he could speak with his supervisor and review the claim again. I sent over...

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Esurance and Progressive Insurance Pros and Cons

Pros
  • Yuck
  • Will talk to you
  • No pros dictatorship at it finest stay away
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
Cons
  • Whole experience
  • No action taken
  • Entire experience or attitude of the representative
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

Esurance and Progressive Insurance Most Positive Reviews

Top rated reviews
3.3

06/07/2019
RE: Esurance Policy# PAGA-008168983
TO WHOM IT MAY CONCERN:
My name is Plutthiphong Perkins (Sprite). I am now s...

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5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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3.1

Mr. Reynolds is the reason I am going to pull the rest of the cars off of your platform. He has not even responded to my...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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Esurance and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

Shortened version - lower level esurance employees are improperly trained leading to misinformation and costing you mone...

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1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

Esurance is an absolute nightmare if you have to file an expensive claim. I have struggled with them for two years...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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Esurance and Progressive Insurance Latest Reviews

Recent published reviews
2.8

Esurance mailed me the semi-annual policy change statement that accompanies my 6-month renewal. A policy change termed P...

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1

Progressive Insurance added my daughter, who by the way is away on college 11 out of the 12 months of the year, under...

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1

They tried changing my bill from 122$ a month to 307$ for no reason and can't get ahold of them to cancel.

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No votes

I really hate those "becoming our parents" ads. What would make any person want to get a service or goods based upon...

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Esurance and Progressive Insurance Products and Services

Most reviewed product and services
  • Esurance Auto Insurance (45 reviews)
  • Esurance Auto Claim (14 reviews)
  • Esurance Claim (10 reviews)
  • Progressive Insurance Auto Insurance (224 reviews)
  • Progressive Insurance Commercial (160 reviews)
  • Progressive Insurance Auto Claim (142 reviews)