PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Estes Forwarding Worldwide and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Estes Forwarding Worldwide

Estes Forwarding Worldwide

Has Verified Representatives
1.8
UPS

UPS

1.4
Estes Forwarding Worldwide
UPS

Estes Forwarding Worldwide and UPS Overview

Total reviews 138 5847
Company responses 51 0
Issues resolved 4 28

Estes Forwarding Worldwide and UPS Consumer Ratings

Rank
112 out of 1060 in Transportation and Logistics category
173 out of 1060 in Transportation and Logistics category
Customer service
113 in category
No votes
Tracking Tool
120 in category
No votes
Product or Service Quality
129 in category
No votes
Turnaround Time
132 in category
No votes

Estes Forwarding Worldwide and UPS Rating Details

Customer service
1.4 (84 reviews)
No votes
Reviewer's quote

...Awful company, awful customer service. I would guess that Walmart and Target are huge accounts for this company, but probably not for much longer if they can't get it together. Hopefully not at least...

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UPS should be ashamed of themselves that they do not require their employees working the customer service counter at their Laconia NH facility to not wear masks. The other worst thing about this location is that they are only open one hour a day! Needless say the lines are long and then to be...

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Tracking Tool
1.3 (76 reviews)
No votes
Reviewer's quote

...Status on tracking website is wrong..

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Product or Service Quality
1.3 (66 reviews)
No votes
Reviewer's quote

I called their customer service that same evening (11/19) at around 6:30 pm to figure out if the delivery was still going to happen and I was told no. Please keep in mind that I have to hire a couple of folks to help bringing the package inside my cabin as it weighs 274 LBS because they deliver to...

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...Your online tracking says it's been sent to the postal service. I have called tge post office and they do not have it..

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Turnaround Time
1.2 (65 reviews)
No votes
Reviewer's quote

...I don't want a refund I want my couch I already wasted enough of my time waiting this is the worse experience I've ever had..

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ABNEY is also a waste of time and effort-MINE-what else can be done to address the issue?! I have requested numerous times now the name, email address and phone number of someone at UPS that can HELP and assist me with these ongoing issues and problems but to no avail?! If the customer relations...

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Estes Forwarding Worldwide and UPS Pros and Cons

Pros
  • Package came relatively undamaged
  • On-time delivery and friendly delivery driver
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Bad customer service
  • Not delivered when scheduled and lied to seller
  • Still do not have my shipment
  • Poor customer service
  • Delivery
  • Unethical business practices

Estes Forwarding Worldwide and UPS Most Positive Reviews

Top rated reviews
5

I ordered an elliptical from Walmart and it was delivered by EFW. After getting the email saying this would be the...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

Elliott Harris awesome!! Very kind and helpful!

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Estes Forwarding Worldwide and UPS Most Critical Reviews

Lowest rated reviews
1

This is by far the worst shipping company ever. They sent me a confirmation email the night before my scheduled delivery...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Absolutely worst experience I have ever had with a delivery company. I have had to reach out to their incompetent...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Estes Forwarding Worldwide and UPS Latest Reviews

Recent published reviews
No votes

Walmart had identified that they would be picking up a product.
First time, they said they would call. Noone ever called....

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2

UPS should be ashamed of themselves that they do not require their employees working the customer service counter at...

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1

I was scheduled to have a delivery today, Friday July 24th between 10am-2pm. At 10:30 am the driver texted me at my...

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1

Package was supposed to be picked up, took ten days to resolve simple problem, in my experience you labor force pretty...

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Estes Forwarding Worldwide and UPS Products and Services

Most reviewed product and services
  • Estes Forwarding Worldwide Delivery Service (92 reviews)
  • Estes Forwarding Worldwide Home Delivery Service (12 reviews)
  • Ups Delivery Service (1924 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)