PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Estes Forwarding Worldwide and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Estes Forwarding Worldwide

Estes Forwarding Worldwide

Has verified representatives
1.8
UPS

UPS

1.4
Estes Forwarding Worldwide
UPS

Estes Forwarding Worldwide and UPS Overview

Total reviews
130
5617
Company responses
48
0
Issues resolved
4
26

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5617 reviews. It is 5487 reviews more than Estes Forwarding Worldwide received since May 10, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Estes Forwarding Worldwide customer support team than with UPS customer service.

Estes Forwarding Worldwide and UPS Consumer Ratings

Rank
100 out of 1687 in Transportation and Logistics category
156 out of 1687 in Transportation and Logistics category
Customer service
108 in category
127 in category
Tracking Tool
110 in category
58 in category
Turnaround Time
119 in category
108 in category

According to consumer ratings and reviews, Estes Forwarding Worldwide ranks 56 points higher in the Transportation and Logistics category than UPS. People gave Estes Forwarding Worldwide 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 273 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 254 points higher than the worst rated brand in this category. If we look at Tracking Tool criterion, than we see that UPS has a higher rating than Estes Forwarding Worldwide. Regarding Turnaround Time criterion, consumers gave Estes Forwarding Worldwide 1.2 stars and it is 69% greater than other in category. UPS however was rated 1.3 stars and it is 72% greater than other in category.

Estes Forwarding Worldwide and UPS Rating Details

Customer service
1.3 (80 reviews)
1.2 (1458 reviews)
Reviewer's quote

...Awful company, awful customer service. I would guess that Walmart and Target are huge accounts for this company, but probably not for much longer if they can't get it together. Hopefully not at least...

Jennifer T

...12/5 and they said they sent my package back to the shipper!!! UNBELIEVEABLE THAT THEY KEEP LYING !!!! So, here we are, going up the perverbial corporate customer service ladder of supervisors, all have Middle Eastern accents, and canned responses to this error. Sorry, we can't get your package back. Well, does everyone else think that...

PissedConsumer1723677
Tracking Tool
1.3 (73 reviews)
1.9 (1048 reviews)
Reviewer's quote

So now, I have a tracking number that is telling me that my shipment has "Arrived at Delivery Terminal" as of 8/20 but I have yet to see or hear anything about a delivery. I guess I'm just supposed to wait for a phone call from this local company to tell me that my furniture is in and can be...

Angela W

I am not in a rural area I live in Needles California and while tracking packages I see them bouncing between Phoenix AZ, Ontario CA, Las Vegas NV, all while failing to even come close to needles area. This causes major delays in delivery time especially on orders from Amazon or Ebay. The latest...

James E
Turnaround Time
1.2 (64 reviews)
1.3 (966 reviews)
Reviewer's quote

I ordered my niece a toy car for her birthday on July 11 it’s now July 31 summer is almost over & she might not be able to ride this summer & she might even get to big for it next summer!!! She is 7 & calls me everyday to ask did it get here yet!! I have talks with her because she looks so sad some...

Wolfgang A

Every single time I will never order from another company if ups is the shipping option customer service people don’t have English speaking skills this is America suppose to be an American company!!!!! Never again poor poor poor!!!!..

Kathleen C

Estes Forwarding Worldwide and UPS Pros and Cons

Pros
  • Package came relatively undamaged
  • On-time delivery and friendly delivery driver
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
Cons
  • Bad customer service
  • Not delivered when scheduled and lied to seller
  • Still do not have my shipment
  • Poor customer service
  • Delivery
  • Customer service agent

Estes Forwarding Worldwide and UPS Most Positive Reviews

Top rated reviews
5

I ordered an elliptical from Walmart and it was delivered by EFW. After getting the email saying this would be the...

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Estes Forwarding Worldwide and UPS Most Critical Reviews

Lowest rated reviews
1

This is by far the worst shipping company ever. They sent me a confirmation email the night before my scheduled delivery...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Estes Forwarding Worldwide and UPS Latest Reviews

Recent published reviews
1.4

I know the way the systems works. Once you post a bad review someone will acknowledge it and let me know they have...

Read all 130 reviews
1

Ups Driver took my package and marked it as delivered. Why would he check something delivered and sign. If you weren't...

Read all 5617 reviews

Estes Forwarding Worldwide and UPS Products and Services

Most reviewed product and services
  • Estes Forwarding Worldwide Delivery Service (88 reviews)
  • Estes Forwarding Worldwide Home Delivery Service (12 reviews)
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)