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Essex Credit

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 60 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $33.6K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Billing Practices
  • Computer based application 1
  • Ease of application 1
  • Rate 1

Customers don't like

  • No customer service at all6
  • Horrible customer service5
  • Lack of communication5
  • Customer service3
  • That rates are a come-on2
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USAA

Loans and Mortgages
  • 7 ISSUES RESOLVED
  • 935 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $14.8K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Billing Practices
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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