PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Esserman International Volkswagen and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Esserman International Volkswagen
Pep Boys

Esserman International Volkswagen and Pep Boys Overview

Total reviews
Company responses
Issues resolved

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1612 reviews. It is 1608 reviews more than Esserman International Volkswagen received since Apr 11, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Esserman International Volkswagen customer support team than with Pep Boys customer service.

Esserman International Volkswagen and Pep Boys Consumer Ratings

1006 out of 5315 in Dealers category
192 out of 2414 in Service Centers and Repairs category
Customer service
1558 in category
190 in category
Discounts and Special Offers
1116 in category
85 in category
Diversity of Products or Services
1325 in category
145 in category

Esserman International Volkswagen and Pep Boys Rating Details

Customer service
1 (3 reviews)
1.5 (303 reviews)
Reviewer's quote

...I purchased them all at the same dealership and have been relative pleased with the level of service. However, things have been very different with my lattes purchase of a 2018 Golf GTI. I’ve had trouble with my AC freezing up several times...

Igor A

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Discounts and Special Offers
1 (3 reviews)
2 (164 reviews)
Reviewer's quote

Never received a response about the unprofessional behavior from GM Francisco Diaz.To my understanding Francisco Diaz manipulated facts and reported no accurate response to a third party on behalf of Esserman International Volkswagen. The dealer and him cover each other by not taken...

Jose V

...00; this price would be after discounts. I was upset but, my husband gave it the okay. The following week Pep Boys [Marcos] called us again, informing us that some water had leaked into the motor heads and the price increased to $2600...

Diversity of Products or Services
1 (3 reviews)
2.1 (157 reviews)
Reviewer's quote

...I reported to him about a services no performed on my car even it was requested when the car still under guaranty. Mr Francisco Diaz stated: that’s simple you take or leave the premise. He boasts that he has no boss above of him, not even the owner...

Jose V

...My strong suggestion is that you do not buy products from Pep Boys because they do not honor their rebates. Period!!!..

Elizabeth M

Esserman International Volkswagen and Pep Boys Pros and Cons

No votes
  • Convenient location
  • Comfortable waiting room
  • Price
  • Unprofessional management
  • Humiliation toward costumer from general manager francisco diaz
  • Gm francisco diaz very disrispecful
  • Customer service
  • Poor service provided
  • Poor service

Esserman International Volkswagen and Pep Boys Most Positive Reviews

Top rated reviews
No votes

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Esserman International Volkswagen and Pep Boys Most Critical Reviews

Lowest rated reviews

General Manager, Frank Diaz, from Esserman International Volkswagen at Doral, Miami, is kind of person who does not mind...


My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Esserman International Volkswagen and Pep Boys Latest Reviews

Recent published reviews

I’ve own 4 VW automobiles in the last 5 years. I purchased them all at the same dealership and have been relative please...

Read all 4 reviews

My husband and I had a 10:00 appointment to have a safety check on our front brakes of a car we just purchased we arrive...

Read all 1612 reviews

Esserman International Volkswagen and Pep Boys Products and Services

Most reviewed product and services
  • Esserman International Volkswagen Manager (1 review)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)