PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Esfranki and Telebrands as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Esfranki
Telebrands

Esfranki and Telebrands Overview

Total reviews
57
2239
Company responses
0
0
Issues resolved
1
2

Telebrands was first mentioned on PissedConsumer on May 10, 2008 and since then this brand received 2239 reviews. It is 2182 reviews more than Esfranki received since Mar 18, 2019. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Esfranki customer support team than with Telebrands customer service.

Esfranki and Telebrands Consumer Ratings

Rank
846 out of 4576 in E-commerce category
372 out of 4576 in E-commerce category
Exchange, Refund and Cancellation Policy
602 in category
245 in category
Customer service
428 in category
234 in category
Delivery Service
390 in category
238 in category

According to consumer ratings and reviews, Telebrands ranks 474 points higher in the E-commerce category than Esfranki. People gave Esfranki 1 stars for Exchange, Refund and Cancellation Policy criterion in E-commerce category and it is 401 points higher than the worst rated brand in this category. At the same time, Telebrands was rated 1.5 stars for Exchange, Refund and Cancellation Policy criterion in this category and it is 758 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Telebrands has a higher rating than Esfranki. Regarding Delivery Service criterion, consumers gave Esfranki 1.1 stars and it is 61% greater than other in category. Telebrands however was rated 2 stars and it is 76% greater than other in category.

Esfranki and Telebrands Rating Details

Exchange, Refund and Cancellation Policy
1 (27 reviews)
1.5 (136 reviews)
Reviewer's quote

I ordered 3 packages of fiberglass nail builder and they didn’t include the 3 fiber gel builder liquid so it is useless and a waste of money. I can’t get anyone to respond!!

PissedConsumer1712764

hooked to hose bib and it just blew apart after 6 months of use. says 10 year warranty? how do I get a replacement or money back. bought 6 and was going to give as birthday gifts. have used one!!help

michael a
Customer service
1 (26 reviews)
1.6 (155 reviews)
Reviewer's quote

Asked for a returnThey asked for proofI sent proofThey went dark from 2 monthsThey asked for a video.I had moved on.They are terrible!

C S

...DO NOT PURCHASE THIS PRODUCT AS THE QUALITY ALONG WITH THE CUSTOMER SERVICE IS POOR QUALITY..

Faye B
Delivery Service
1.1 (24 reviews)
2 (103 reviews)
Reviewer's quote

...Contacted customer service, haven’t heard from them in three months, despite constant emails. This is theft..

PissedConsumer1611247

I bought a pocket hose last summer so 7 months ago and now it is defective. It has a 10 year warranty. So to get it replaced I have to pay 15$ to send it in plus 8.99$ plus another 10$ because I'm in Canada. That's 33.99$ USD for a product that cost me 48.99$ CND. And I would have to wait over 8...

Teren

Esfranki and Telebrands Pros and Cons

Pros
  • No pro
  • Hard to get hold of
  • Different useful product
  • Light weight
  • Concept
  • It was great while it lasted
Cons
  • No help
  • Worst company
  • Service
  • Customer service
  • Burst very quickly
  • Poor durability

Esfranki and Telebrands Most Positive Reviews

Top rated reviews
No votes
5

last year I purchased two of your hoses and they both are unusable due to leaking. I paid $19.95 for each of them plus...

Esfranki and Telebrands Most Critical Reviews

Lowest rated reviews
1

Looks like the site is now down. That's £25 I will never see again

1

I bought 4 50' pocket hoses, right from the official website last summer. By the end of last summer 2 of them failed...

Esfranki and Telebrands Latest Reviews

Recent published reviews

I ordered an item back in October 9 2019 Order #ESB181590 tracking #LW709482499CN haven't received yet can u please...

Read all 57 reviews
1.5

Same thing, bought two of the Laser “Star Shower” lights last year (December 2018) at Canadian Tire.
Low and behold, I am...

Read all 2239 reviews

Esfranki and Telebrands Products and Services

Most reviewed product and services
  • Esfranki Shipping Service (41 reviews)
  • Telebrands Pocket Hose (855 reviews)
  • Telebrands Customer Care (129 reviews)
  • Telebrands Ultra Pocket Hose (13 reviews)