PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Esfranki and Telebrands as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Esfranki
Telebrands

Esfranki and Telebrands Overview

Total reviews 88 2320
Company responses 0 0
Issues resolved 1 4

Esfranki and Telebrands Consumer Ratings

Rank
904 out of 3126 in E-commerce category
437 out of 3126 in E-commerce category
Exchange, Refund and Cancellation Policy
410 in category
305 in category
Customer service
446 in category
269 in category
Delivery Service
433 in category
288 in category
Turnaround Time
367 in category
248 in category

Esfranki and Telebrands Rating Details

Exchange, Refund and Cancellation Policy
1.1 (38 reviews)
1.5 (165 reviews)
Reviewer's quote

...They would not refund and took several weeks to ask for packaging after I told them that it was covered in powered makeup and could not keep in my house but provided several pictures of the damage product on the day I received it with confirmation same day of delivery. This company is a fraud..

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...Called Telebrands at 1-855-668-1655 in Fairfield New Jersey and no refund until product returned. Ordered in June 2020. Never received product..

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Customer service
1.1 (35 reviews)
1.6 (191 reviews)
Reviewer's quote

...Contacted customer service, haven’t heard from them in three months, despite constant emails. This is theft..

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...Really dissappointed in customer service. I wasnt asking for a free part. I was willing to pay..

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Delivery Service
1.2 (34 reviews)
1.9 (124 reviews)
Reviewer's quote

Never received the product I ordered. Sent message to company and store showing saved receipt, they took the money never received a tracking number or email, I contact them and they just kept push me to a different department

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...any took my $300 a month ago when you call you get people off shore in india that say the same thing i have heard for over 90 days "give another 2-3 weeks for delivery" you ask for a manager or supervisor you are either dealt with rude argumentative customer service reps, put in a black hole hold or disconnected on to have to call back and go through the ordeal again. what is funny is they still ...

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Turnaround Time
1.1 (31 reviews)
1.6 (38 reviews)
Reviewer's quote

...Guess what?? Damaged, but this time their support email address no longer exists! Run away from ESFRANKI products! You will be severely disappointed!..

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...I told the Customer Service Representative (CSR) the time frame was unsatisfactory and I wanted a full refund to my credit card. I was told they were unable to make a full refund but was offered $15. 00 for my inconvenience...

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Esfranki and Telebrands Pros and Cons

Pros
  • No pro
  • Hard to get hold of
  • Looked like a great product
  • Light weight
  • Concept
  • It was great while it lasted
Cons
  • Not sending me my purchase
  • Worst company
  • Service
  • Customer service
  • Burst very quickly
  • Poor durability

Esfranki and Telebrands Most Positive Reviews

Top rated reviews
5

www.Esfranki.store is the Original store.
Fake stores
Esfranki.us
Esfranki.com
Esfranki.co

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5

last year I purchased two of your hoses and they both are unusable due to leaking. I paid $19.95 for each of them plus...

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No votes
5

Hose was connected to outdoor spigot and laying on the ground while performing vehicle maintenance. Temperature outside...

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Esfranki and Telebrands Most Critical Reviews

Lowest rated reviews
1

Looks like the site is now down. That's £25 I will never see again

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1

I bought 4 50' pocket hoses, right from the official website last summer. By the end of last summer 2 of them failed...

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1

I ordered something March 15th got email on the 28th their team is workinf on getting my shipment out and now they wont...

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1

When I got my first pocket hose I was so excited at how lightweight it was & (only in the 1st few days) what a...

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Esfranki and Telebrands Latest Reviews

Recent published reviews
No votes

I want my money back! I'm VERY upset that I ordered something 2 months ago and have yet to receive my items. Good busine...

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1.1

Received one email with invoice when ordered Hempvana EndTag. Never heard from them. Called 3 weeks later, they let me...

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No votes

I want my money back! I'm VERY upset that I ordered something 2 months ago and have yet to receive my items. Good busine...

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No votes

They are saying they don't have my order and they have already took the money out of my account

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Esfranki and Telebrands Products and Services

Most reviewed product and services
  • Esfranki Shipping Service (46 reviews)
  • Esfranki Customer Care (1 review)
  • Telebrands Pocket Hose (864 reviews)
  • Telebrands Customer Care (130 reviews)
  • Telebrands Ultra Pocket Hose (14 reviews)