PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Escam and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Escam

Escam

Not enough votes
Lorex

Lorex

1.9
Escam
Lorex

Escam and Lorex Overview

Total reviews 1 656
Company responses 0 82
Issues resolved 0 11

Escam and Lorex Consumer Ratings

Rank
645 out of 821 in Gadgets and Accessories category
45 out of 248 in Security and Protection Services category
Customer service
No votes
52 in category
Product or Service Quality
No votes
57 in category
Reliability
No votes
49 in category
Website
No votes
37 in category

Escam and Lorex Rating Details

Customer service
No votes
1.2 (400 reviews)
Reviewer's quote

No items

...DO NOT PURCHASE! Customer service suuuuucks. They don't speak good English, they do what is written for them to do, not what the customer needs. You have to do all the troubleshooting...

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Product or Service Quality
No votes
1.5 (382 reviews)
Reviewer's quote

No items

I contacted customer service and submitted my request for replacement of the defective device they sent me. It was approved by the service agent, then the next day I was told it was being held up due to their claim that I did not give them all my information requested, which I did. I resubmitted...

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Reliability
No votes
1.5 (363 reviews)
Reviewer's quote

No items

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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Website
No votes
2 (357 reviews)
Reviewer's quote

No items

...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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Escam and Lorex Pros and Cons

Pros
No votes
  • Quality of working products
  • Concept of the product
  • Camera when it was working
Cons
No votes
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Escam and Lorex Most Positive Reviews

Top rated reviews
No votes
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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No votes
5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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Escam and Lorex Most Critical Reviews

Lowest rated reviews
No votes
1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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No votes
1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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Escam and Lorex Latest Reviews

Recent published reviews
No votes
No votes

DVR did not work on arrival. No offer from Lorex to repair,replace,discount, nothing. Cannot even purchase a new one...

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No votes
No votes

System didn't work on arrival. Warranty over with no resolution. Cannot even BUY replacement dvr unless buying whole...

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Escam and Lorex Products and Services

Most reviewed product and services
No votes
  • Lorex Security System (158 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)