PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and eSalon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
eSalon

Wen and eSalon Overview

Total reviews 1787 221
Company responses 0 109
Issues resolved 2 2

Wen and eSalon Consumer Ratings

Rank
129 out of 925 in Cosmetics and Personal Care category
40 out of 925 in Cosmetics and Personal Care category
Customer service
71 in category
39 in category
Website
98 in category
47 in category
Product or Service Quality
120 in category
96 in category
Price Affordability
187 in category
86 in category

Wen and eSalon Rating Details

Customer service
2 (244 reviews)
2.7 (131 reviews)
Reviewer's quote

...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

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...Customer service was nonexistent..

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Website
2.4 (230 reviews)
3.2 (126 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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...But their website and customer service have made me go elsewhere. You can't change your profile once you have completed it. You can't order more than one choice of hair color...

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Product or Service Quality
2 (225 reviews)
2.3 (143 reviews)
Reviewer's quote

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

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My hair came out in clumps when using this product to cover up greys. I would like to know what is going on with this product and if Esalon has provided anyone information..

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Price Affordability
2 (214 reviews)
3 (132 reviews)
Reviewer's quote

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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...I love it so far and the price cannot be beat. They will customize and fix anything you ask. I like it better than a box at walmart or even sally's...

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Wen and eSalon Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Quality and ease of use of products
  • Convenience
  • Packaging was very nice
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Texture of hair after second application
  • Hair falling out
  • Disgusting waxy muck in my hair

Wen and eSalon Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

I have had just positive experiences using eSalon products and service. First I used the custom color and found the...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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5

Im a licensed cosmetologist who specialized in color and I have to say that this is an awesome color system. My results...

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Wen and eSalon Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I had written an email to the colorist explaining that on my second order I thought I should color my entire head to...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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1

Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email...

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Wen and eSalon Latest Reviews

Recent published reviews
No votes

Wen. based in California boasts a customer service open until 12am. I called at 10 pm est as well as tried chat t and...

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2

Ive always had very think hair. I started noticing huge amounts of hair in my brush every time I brushed it! Also, it...

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5

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to...

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2

My hair came out in clumps when using this product to cover up greys. I would like to know what is going on with this...

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Wen and eSalon Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)
  • Esalon Hair Dye (136 reviews)
  • Esalon Customer Care (21 reviews)
  • Esalon Hair Care (5 reviews)