PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and eSalon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
eSalon

Wen and eSalon Overview

Total reviews
1782
193
Company responses
0
109
Issues resolved
2
2

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1589 reviews more than eSalon received since Jul 24, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with eSalon customer support team than with Wen customer service.

Wen and eSalon Consumer Ratings

Rank
115 out of 1161 in Cosmetics and Personal Care category
28 out of 1161 in Cosmetics and Personal Care category
Customer service
65 in category
37 in category
Website
89 in category
38 in category
Product or Service Quality
104 in category
80 in category

According to consumer ratings and reviews, eSalon ranks 87 points higher in the Cosmetics and Personal Care category than Wen. People gave Wen 2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 369 points higher than the worst rated brand in this category. At the same time, eSalon was rated 2.6 stars for Customer service criterion in this category and it is 397 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that eSalon has a higher rating than Wen. Regarding Product or Service Quality criterion, consumers gave Wen 2 stars and it is 76% greater than other in category. eSalon however was rated 2.3 stars and it is 82% greater than other in category.

Wen and eSalon Rating Details

Customer service
2 (242 reviews)
2.6 (113 reviews)
Reviewer's quote

...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

Kort

The customer service is terrible. Each month they let you know they are working on your color and ship it out before you have resolved your color changes with a colorist. This means that they bill you without your approval! No one is organized and they just go through the motions of selling product...

Annie P
Website
2.4 (228 reviews)
3.2 (110 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

Zaiah

...But their website and customer service have made me go elsewhere. You can't change your profile once you have completed it. You can't order more than one choice of hair color...

PissedConsumer1079442
Product or Service Quality
2 (223 reviews)
2.3 (123 reviews)
Reviewer's quote

Customer service was very helpful and courteous...

PissedConsumer1688374

...She will only refund the product NOT THE SHIPPING FEE even though this was not the correct order. Unbelievable. Again, this is not the first time Esalon as been lame, but I liked the idea of coloring my own hair...

PissedConsumer1767492

Wen and eSalon Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Quality and ease of use of products
  • Packaging was very nice
  • Convenience
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Customer service
  • Bad color
  • Texture of hair after second application

Wen and eSalon Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

5

I have had just positive experiences using eSalon products and service. First I used the custom color and found the...

Wen and eSalon Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

1

I had written an email to the colorist explaining that on my second order I thought I should color my entire head to...

Wen and eSalon Latest Reviews

Recent published reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews
1

Almost all of my hair fell out.

Read all 193 reviews

Wen and eSalon Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)
  • Esalon Hair Dye (115 reviews)
  • Esalon Customer Care (16 reviews)
  • Esalon Shampoo (2 reviews)