PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eSalon and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eSalon
Wen

eSalon and Wen Overview

Total reviews
192
1782
Company responses
109
0
Issues resolved
2
2

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1590 reviews more than eSalon received since Jul 24, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with eSalon customer support team than with Wen customer service.

eSalon and Wen Consumer Ratings

Rank
27 out of 1160 in Cosmetics and Personal Care category
113 out of 1160 in Cosmetics and Personal Care category
Product or Service Quality
81 in category
105 in category
Value for money
77 in category
125 in category
Price Affordability
76 in category
158 in category

According to consumer ratings and reviews, eSalon ranks 86 points higher in the Cosmetics and Personal Care category than Wen. People gave eSalon 2.3 stars for Product or Service Quality criterion in Cosmetics and Personal Care category and it is 307 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Product or Service Quality criterion in this category and it is 283 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that eSalon has a higher rating than Wen. Regarding Price Affordability criterion, consumers gave eSalon 3 stars and it is 80% greater than other in category. Wen however was rated 2 stars and it is 59% greater than other in category.

eSalon and Wen Rating Details

Product or Service Quality
2.3 (122 reviews)
2 (223 reviews)
Reviewer's quote

...She will only refund the product NOT THE SHIPPING FEE even though this was not the correct order. Unbelievable. Again, this is not the first time Esalon as been lame, but I liked the idea of coloring my own hair...

PissedConsumer1767492

Customer service was very helpful and courteous...

PissedConsumer1688374
Value for money
2.4 (116 reviews)
2 (191 reviews)
Reviewer's quote

...Can’t get my money back because I send back what I used in my hair. I would have no way of knowing about the purple tint until I used it! By far the worst product I have ever used on my hair!..

Tammy P

I never signed up to be a member i only wanted to try it first I somehow became a memeber and ive cancelled many times and they keep robbing me of money and thos has been going on for a year now and ive only got two packages twice in a whole year and And they have took hudurds of dollers from my...

Pamela D
Price Affordability
3 (115 reviews)
2 (212 reviews)
Reviewer's quote

...I love it so far and the price cannot be beat. They will customize and fix anything you ask. I like it better than a box at walmart or even sally's...

PissedConsumer1204089

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

PissedConsumer708704

eSalon and Wen Pros and Cons

Pros
  • Quality and ease of use of products
  • Packaging was very nice
  • Convenience
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Customer service
  • Bad color
  • Texture of hair after second application
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

eSalon and Wen Most Positive Reviews

Top rated reviews
5

I have had just positive experiences using eSalon products and service. First I used the custom color and found the...

5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

eSalon and Wen Most Critical Reviews

Lowest rated reviews
1

I had written an email to the colorist explaining that on my second order I thought I should color my entire head to...

1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

eSalon and Wen Latest Reviews

Recent published reviews
1.8

called this AM; got no help and a person who told me they can't ship two things in one box. Bologna, they've done it...

Read all 192 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

eSalon and Wen Products and Services

Most reviewed product and services
  • Esalon Hair Dye (114 reviews)
  • Esalon Customer Care (16 reviews)
  • Esalon Shampoo (2 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)