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Esalon

Cosmetics and Toiletries
Has verified representatives
  • 0 ISSUES RESOLVED
  • 41 COMPANY RESPONSES
  • 57 TOTAL REVIEWS
  • $662 CLAIMED LOSSES
  • $60 AVERAGE LOSS
4.2
Customer service
Website
Reliability
Turnaround Time
Staff
  • Quality and ease of use of products 2
  • Packaging was very nice 2
  • Flexibility of delivery times 1
  • Personalized product 1
  • Package shipment was good 1

Customers don't like

  • Service3
  • Bad color3
  • Customer service3
  • Inability to remove color from my hair2
  • Tremendous hair loss2
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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1756 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $731 AVERAGE LOSS
2.1
Customer service
Website
Reliability
Turnaround Time
Staff
  • Smell 12
  • How it makes my hair feel and look 7
  • Product 7
  • Feel of my hair 6
  • Silky shiny hair 5

Customers don't like

  • Hair loss30
  • Deceptive marketing practice15
  • Lost my hair14
  • Hair falling out8
  • Losing my hair when i shampooed8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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