PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eSalon and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eSalon
Wen

eSalon and Wen Overview

Total reviews
216
1784
Company responses
109
0
Issues resolved
2
2

eSalon and Wen Consumer Ratings

Rank
34 out of 912 in Cosmetics and Personal Care category
129 out of 912 in Cosmetics and Personal Care category
Product or Service Quality
89 in category
117 in category
Value for money
91 in category
146 in category
Customer service
37 in category
70 in category
Price Affordability
87 in category
182 in category

eSalon and Wen Rating Details

Product or Service Quality
2.3 (140 reviews)
2 (223 reviews)
Reviewer's quote

...Since this pandemic Ive switched over to covering my gray using your salons product. That is exactly the link to when my hair loss started..

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Customer service was very helpful and courteous...

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Value for money
2.5 (129 reviews)
2 (191 reviews)
Reviewer's quote

...Can’t get my money back because I send back what I used in my hair. I would have no way of knowing about the purple tint until I used it! By far the worst product I have ever used on my hair!..

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I never signed up to be a member i only wanted to try it first I somehow became a memeber and ive cancelled many times and they keep robbing me of money and thos has been going on for a year now and ive only got two packages twice in a whole year and And they have took hudurds of dollers from my...

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Customer service
2.7 (128 reviews)
2 (242 reviews)
Reviewer's quote

...Customer service was nonexistent..

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...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

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Price Affordability
3 (127 reviews)
2 (212 reviews)
Reviewer's quote

...I love it so far and the price cannot be beat. They will customize and fix anything you ask. I like it better than a box at walmart or even sally's...

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...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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eSalon and Wen Pros and Cons

Pros
  • Quality and ease of use of products
  • Packaging was very nice
  • Convenience
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Texture of hair after second application
  • Hair falling out
  • Disgusting waxy muck in my hair
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

eSalon and Wen Most Positive Reviews

Top rated reviews
5

I have had just positive experiences using eSalon products and service. First I used the custom color and found the...

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

Im a licensed cosmetologist who specialized in color and I have to say that this is an awesome color system. My results...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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eSalon and Wen Most Critical Reviews

Lowest rated reviews
1

I had written an email to the colorist explaining that on my second order I thought I should color my entire head to...

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

Read the fine print! They will just charge your card for products you didn't even agree to when their renewal email...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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eSalon and Wen Latest Reviews

Recent published reviews
1.9

Unfortunately, I made the mistake of blaming the hair loss on medications I take. The thing is though, Ive been on the...

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No votes

I just puchased a duo of 319, 32oz, and a gallon of bamboo and green tea as I regularly do on June of each year. The man...

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1

I received a new batch of color after having used salon products for 7 years. They changed the formula without...

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No votes

I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling,...

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eSalon and Wen Products and Services

Most reviewed product and services
  • Esalon Hair Dye (135 reviews)
  • Esalon Customer Care (21 reviews)
  • Esalon Shampoo (3 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)