PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eSalon and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eSalon
Wen

eSalon and Wen Overview

Total reviews
189
1782
Company responses
109
0
Issues resolved
2
2

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1593 reviews more than eSalon received since Jul 24, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with eSalon customer support team than with Wen customer service.

eSalon and Wen Consumer Ratings

Rank
23 out of 1215 in Cosmetics and Personal Care category
110 out of 1215 in Cosmetics and Personal Care category
Product or Service Quality
79 in category
104 in category
Value for money
72 in category
120 in category
Price Affordability
75 in category
155 in category

According to consumer ratings and reviews, eSalon ranks 87 points higher in the Cosmetics and Personal Care category than Wen. People gave eSalon 2.3 stars for Product or Service Quality criterion in Cosmetics and Personal Care category and it is 299 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Product or Service Quality criterion in this category and it is 274 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that eSalon has a higher rating than Wen. Regarding Price Affordability criterion, consumers gave eSalon 3 stars and it is 80% greater than other in category. Wen however was rated 2 stars and it is 59% greater than other in category.

eSalon and Wen Rating Details

Product or Service Quality
2.3 (120 reviews)
2 (223 reviews)
Reviewer's quote

So they first showed or leaked the NEW product over a year ago I was excited to try it as soon as it came out which I did and what a disappointment. I applied the product/kit JUST as explained and it did NOTHING!!!!! absolutely NOTHING!!!! And when I contacted the company they said they are unable...

corissa p

I think Wen was singled out by some hair dresser with their own product line. How could it be on the market for so long without any problems and all of a sudden common sence goes out the window and there are all these victims that lost half their hair in one washing and used it again and lost the...

Devorah
Value for money
2.4 (115 reviews)
2 (191 reviews)
Reviewer's quote

The customer service is terrible. Each month they let you know they are working on your color and ship it out before you have resolved your color changes with a colorist. This means that they bill you without your approval! No one is organized and they just go through the motions of selling...

Annie P

...The money would go a long way for my very expensive treatments. I have suffered a lot over this..

Eldean
Price Affordability
3 (113 reviews)
2 (212 reviews)
Reviewer's quote

...I love it so far and the price cannot be beat. They will customize and fix anything you ask. I like it better than a box at walmart or even sally's...

PissedConsumer1204089

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

PissedConsumer708704

eSalon and Wen Pros and Cons

Pros
  • Quality and ease of use of products
  • Packaging was very nice
  • Convenience
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Customer service
  • Bad color
  • Texture of hair after second application
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

eSalon and Wen Most Positive Reviews

Top rated reviews
5

I have had just positive experiences using eSalon products and service. First I used the custom color and found the...

5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

eSalon and Wen Most Critical Reviews

Lowest rated reviews
1

I had written an email to the colorist explaining that on my second order I thought I should color my entire head to...

1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

eSalon and Wen Latest Reviews

Recent published reviews
1.1

So they first showed or leaked the NEW product over a year ago I was excited to try it as soon as it came out which I...

Read all 189 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

eSalon and Wen Products and Services

Most reviewed product and services
  • Esalon Hair Dye (114 reviews)
  • Esalon Customer Care (16 reviews)
  • Esalon Shampoo (2 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)