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Esalon

Cosmetics and Toiletries
Has verified representatives
  • 0 ISSUES RESOLVED
  • 59 COMPANY RESPONSES
  • 72 TOTAL REVIEWS
  • $1.1K CLAIMED LOSSES
  • $81 AVERAGE LOSS
4.2
Customer service
Website
Reliability
Staff
  • Packaging was very nice 3
  • Flexibility of delivery times 2
  • Quality and ease of use of products 2
  • Personalized product 1
  • Product results and packaging 1

Customers don't like

  • Bad color4
  • Ruined my hair3
  • Service3
  • Doubt i will receive refund and i will also not have product2
  • Tremendous hair loss2
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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 668 TOTAL REVIEWS
  • $34.9K CLAIMED LOSSES
  • $199 AVERAGE LOSS
1.7
Customer service
Website
Reliability
Staff
  • Points program 7
  • Price 5
  • In-store shopping 4
  • Rewards card 4
  • Makeup 4

Customers don't like

  • Customer service38
  • Ordering online14
  • No estimated date for delivery8
  • Poor customer service7
  • Bad customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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