PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eSalon and Loreal Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eSalon
Loreal Usa

eSalon and Loreal Usa Overview

Total reviews
193
135
Company responses
109
0
Issues resolved
2
0

eSalon was first mentioned on PissedConsumer on Jul 24, 2013 and since then this brand received 193 reviews. It is 58 reviews more than Loreal Usa received since Jan 7, 2008.

eSalon and Loreal Usa Consumer Ratings

Rank
28 out of 1161 in Cosmetics and Personal Care category
120 out of 1161 in Cosmetics and Personal Care category
Product or Service Quality
79 in category
190 in category
Value for money
78 in category
133 in category
Price Affordability
75 in category
169 in category

According to consumer ratings and reviews, eSalon ranks 92 points higher in the Cosmetics and Personal Care category than Loreal Usa. People gave eSalon 2.3 stars for Product or Service Quality criterion in Cosmetics and Personal Care category and it is 306 points higher than the worst rated brand in this category. At the same time, Loreal Usa was rated 1.4 stars for Product or Service Quality criterion in this category and it is 195 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that eSalon has a higher rating than Loreal Usa. Regarding Price Affordability criterion, consumers gave eSalon 3 stars and it is 81% greater than other in category. Loreal Usa however was rated 1.8 stars and it is 56% greater than other in category.

eSalon and Loreal Usa Rating Details

Product or Service Quality
2.3 (123 reviews)
1.4 (20 reviews)
Reviewer's quote

...She will only refund the product NOT THE SHIPPING FEE even though this was not the correct order. Unbelievable. Again, this is not the first time Esalon as been lame, but I liked the idea of coloring my own hair...

PissedConsumer1767492

...To say that this is a good product is hog wash . Will never use these pastel color again . It's not cute on a 53 year old woman ..

Teresa V
Value for money
2.4 (116 reviews)
1.8 (18 reviews)
Reviewer's quote

...Can’t get my money back because I send back what I used in my hair. I would have no way of knowing about the purple tint until I used it! By far the worst product I have ever used on my hair!..

Tammy P

...Let me say i wasted money. it turned out dark brown with no hint of violet in it! What a waste this is the brand dont waste your money..

PissedConsumer1002922
Price Affordability
3 (115 reviews)
1.8 (15 reviews)
Reviewer's quote

...I love it so far and the price cannot be beat. They will customize and fix anything you ask. I like it better than a box at walmart or even sally's...

PissedConsumer1204089

For three months I have been seen the arrangement of Olia Hair dye at Walmart @ 7975 W Peoria Ave, Peoria, AZ. It is Horrible! It is all over the shelves. Two boxes on the upper, four on the center and six at the bottom, and a few boxes looked as if they have been open (medium brown neutral).I just...

Fortuna Y

eSalon and Loreal Usa Pros and Cons

Pros
  • Quality and ease of use of products
  • Packaging was very nice
  • Convenience
  • Olia is a great product for my hair
  • Love loreal
  • Have always used lorael
Cons
  • Customer service
  • Bad color
  • Texture of hair after second application
  • Loreal hair color
  • It does not run easily from the applicator too thick
  • Finish color not what i wanted

eSalon and Loreal Usa Most Positive Reviews

Top rated reviews
5

I have had just positive experiences using eSalon products and service. First I used the custom color and found the...

5

Greetings and salutations,

For over 40 years I have been a dedicated and loyal consumer of Loreal products. I attri...

eSalon and Loreal Usa Most Critical Reviews

Lowest rated reviews
1

I had written an email to the colorist explaining that on my second order I thought I should color my entire head to...

1

I used the L'Oreal Glam Highlights for blonde hair. I followed the directions with the product exactly. To my horror,...

eSalon and Loreal Usa Latest Reviews

Recent published reviews
1

Almost all of my hair fell out.

Read all 193 reviews
5

Every time I have ever had a problem with your product it was handled immediately and with complete satisfaction. I...

Read all 135 reviews

eSalon and Loreal Usa Products and Services

Most reviewed product and services
  • Esalon Hair Dye (115 reviews)
  • Esalon Customer Care (16 reviews)
  • Esalon Shampoo (2 reviews)
  • Loreal Usa Hair Dye (32 reviews)
  • Loreal Usa Cream (5 reviews)
  • Loreal Usa Power Violet Hair Dye (2 reviews)