PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eSalon and Loreal Paris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eSalon
Loreal Paris

eSalon and Loreal Paris Overview

Total reviews
193
166
Company responses
109
0
Issues resolved
2
0

eSalon was first mentioned on PissedConsumer on Jul 24, 2013 and since then this brand received 193 reviews. It is 27 reviews more than Loreal Paris received since Jan 18, 2009.

eSalon and Loreal Paris Consumer Ratings

Rank
28 out of 1161 in Cosmetics and Personal Care category
159 out of 1161 in Cosmetics and Personal Care category
Product or Service Quality
79 in category
181 in category
Value for money
78 in category
144 in category
Price Affordability
75 in category
92 in category

According to consumer ratings and reviews, eSalon ranks 131 points higher in the Cosmetics and Personal Care category than Loreal Paris. People gave eSalon 2.3 stars for Product or Service Quality criterion in Cosmetics and Personal Care category and it is 307 points higher than the worst rated brand in this category. At the same time, Loreal Paris was rated 1.5 stars for Product or Service Quality criterion in this category and it is 205 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that eSalon has a higher rating than Loreal Paris. Regarding Price Affordability criterion, consumers gave eSalon 3 stars and it is 81% greater than other in category. Loreal Paris however was rated 2.7 stars and it is 76% greater than other in category.

eSalon and Loreal Paris Rating Details

Product or Service Quality
2.3 (123 reviews)
1.5 (41 reviews)
Reviewer's quote

...She will only refund the product NOT THE SHIPPING FEE even though this was not the correct order. Unbelievable. Again, this is not the first time Esalon as been lame, but I liked the idea of coloring my own hair...

PissedConsumer1767492

...OVER 20 ID GUESS,,ALWAYS A PERFECT PRODUCT. WITHIN THE LAST FEW PURCHASES(WALMART) FRIDLEY AND ANOKA(MINNESOTA) THE HYDRA RENEWAL IS WATERED DOWN,,,WHAT HAPPENED AND WHY..

CHERYL C
Value for money
2.4 (116 reviews)
1.7 (42 reviews)
Reviewer's quote

...Can’t get my money back because I send back what I used in my hair. I would have no way of knowing about the purple tint until I used it! By far the worst product I have ever used on my hair!..

Tammy P

...I was really happy with the results at first but now feel it was a waste of my money. Signed unhappy..

Janice G
Price Affordability
3 (115 reviews)
2.7 (40 reviews)
Reviewer's quote

...I love it so far and the price cannot be beat. They will customize and fix anything you ask. I like it better than a box at walmart or even sally's...

PissedConsumer1204089

...I cannot get the *** out of my hair and can't afford the price of a salon to fix it. My natural hair color would be snow white if I let it grow out; I HATE this gray! I tried to get it out with vinegar and with Tide, neither of which worked. So I tried lemon juice..

PissedConsumer688527

eSalon and Loreal Paris Pros and Cons

Pros
  • Quality and ease of use of products
  • Packaging was very nice
  • Convenience
  • Product looks good
  • Advertised desirable
  • Works well if you find the right product for your skin type
Cons
  • Customer service
  • Bad color
  • Texture of hair after second application
  • Result of hair color
  • Product has changed for the worse
  • Wrong colour

eSalon and Loreal Paris Most Positive Reviews

Top rated reviews
5

I have had just positive experiences using eSalon products and service. First I used the custom color and found the...

5

I was lured by the package stating that the color would be shimmering, multifaceted color. I used the product according...

eSalon and Loreal Paris Most Critical Reviews

Lowest rated reviews
1

I had written an email to the colorist explaining that on my second order I thought I should color my entire head to...

1

Colored my hair with loreal feria violet on the bpx but turned out red
I look awful and now have to purchase black to co...

eSalon and Loreal Paris Latest Reviews

Recent published reviews
1

Almost all of my hair fell out.

Read all 193 reviews

Hi,
I am very upset to have walked into my daughters room to find her dresser ruined. She just bought the bottle of facia...

Read all 166 reviews

eSalon and Loreal Paris Products and Services

Most reviewed product and services
  • Esalon Hair Dye (115 reviews)
  • Esalon Customer Care (16 reviews)
  • Esalon Website (2 reviews)
  • Loreal Paris Hair Dye (46 reviews)
  • Loreal Paris Cream (5 reviews)
  • Loreal Paris Customer Care (5 reviews)