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Esalon

Cosmetics and Toiletries
Has verified representatives
  • 0 ISSUES RESOLVED
  • 56 COMPANY RESPONSES
  • 68 TOTAL REVIEWS
  • $1.1K CLAIMED LOSSES
  • $86 AVERAGE LOSS
4.1
Customer service
Website
Reliability
Staff
  • Quality and ease of use of products 2
  • Flexibility of delivery times 2
  • Packaging was very nice 2
  • Personalized product 1
  • Product results and packaging 1

Customers don't like

  • Bad color3
  • Color remaining on my hair3
  • Customer service3
  • Ruined my hair3
  • Service3
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Keranique

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 941 TOTAL REVIEWS
  • $560K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.5
Customer service
Website
Reliability
Staff
  • Time wasting 3
  • Disgusting 3
  • Insane 2
  • Shampoo and conditioner 2
  • Possible to cancel account over phone 2

Customers don't like

  • Terrible customer service22
  • Price19
  • Deceitful practices10
  • Manipulative10
  • Deceiving10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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