PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eSalon and Garnier as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eSalon
Garnier

eSalon and Garnier Overview

Total reviews
193
310
Company responses
109
0
Issues resolved
2
1

Garnier was first mentioned on PissedConsumer on Dec 30, 2012 and since then this brand received 310 reviews. It is 117 reviews more than eSalon received since Jul 24, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with eSalon customer support team than with Garnier customer service.

eSalon and Garnier Consumer Ratings

Rank
28 out of 1161 in Cosmetics and Personal Care category
148 out of 1161 in Cosmetics and Personal Care category
Product or Service Quality
79 in category
155 in category
Value for money
78 in category
123 in category
Price Affordability
76 in category
87 in category

According to consumer ratings and reviews, eSalon ranks 120 points higher in the Cosmetics and Personal Care category than Garnier. People gave eSalon 2.3 stars for Product or Service Quality criterion in Cosmetics and Personal Care category and it is 307 points higher than the worst rated brand in this category. At the same time, Garnier was rated 1.6 stars for Product or Service Quality criterion in this category and it is 231 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that eSalon has a higher rating than Garnier. Regarding Price Affordability criterion, consumers gave eSalon 3 stars and it is 80% greater than other in category. Garnier however was rated 2.7 stars and it is 77% greater than other in category.

eSalon and Garnier Rating Details

Product or Service Quality
2.3 (123 reviews)
1.6 (105 reviews)
Reviewer's quote

...She will only refund the product NOT THE SHIPPING FEE even though this was not the correct order. Unbelievable. Again, this is not the first time Esalon as been lame, but I liked the idea of coloring my own hair...

PissedConsumer1767492

...The Colorfast is a much better product. I thought the oils in the Olia would be better for my hair, so I am very disappointed, especially for a Garnier product. Not sure if I will buy Garnier again..

Ziyad
Value for money
2.4 (116 reviews)
2 (95 reviews)
Reviewer's quote

...Can’t get my money back because I send back what I used in my hair. I would have no way of knowing about the purple tint until I used it! By far the worst product I have ever used on my hair!..

Tammy P

...waste money waste hair..

Demelza
Price Affordability
3 (115 reviews)
2.7 (91 reviews)
Reviewer's quote

...I love it so far and the price cannot be beat. They will customize and fix anything you ask. I like it better than a box at walmart or even sally's...

PissedConsumer1204089

I purchased Garnier Fructis Sleek &; Shine shampoo and conditioner. A couple ofe days later noticed a rash all over my body and my head was extremely itchy. I was broke out from head to toe Very itchy and body was burning up pretty badly. Went to the hospital I was prescribed steroids and told...

Brittani C

eSalon and Garnier Pros and Cons

Pros
  • Quality and ease of use of products
  • Packaging was very nice
  • Convenience
  • Smells nice
  • Smell
  • Product is an outright rip off
Cons
  • Customer service
  • Bad color
  • Texture of hair after second application
  • Ruined my hair
  • Made my hair fall out
  • Losing my hair

eSalon and Garnier Most Positive Reviews

Top rated reviews
5

I have had just positive experiences using eSalon products and service. First I used the custom color and found the...

5

I have used Garnier products (shampoos & conditioners) for more than 10 years and like them very much.

Recently I t...

eSalon and Garnier Most Critical Reviews

Lowest rated reviews
1

I had written an email to the colorist explaining that on my second order I thought I should color my entire head to...

1

I have been using Garnier,s "Olia" hair dyes since they came on the market and just a few weeks ago i decided to try a d...

eSalon and Garnier Latest Reviews

Recent published reviews
1

Almost all of my hair fell out.

Read all 193 reviews

Cannot find Garnier new Skin Active cream with Lavandin anywhere in Kingston, Ontario. Where can I buy this product?

Read all 310 reviews

eSalon and Garnier Products and Services

Most reviewed product and services
  • Esalon Hair Dye (115 reviews)
  • Esalon Customer Care (16 reviews)
  • Esalon Shampoo (2 reviews)
  • Garnier Hair Dye (71 reviews)
  • Garnier Olia Hair Dye (19 reviews)
  • Garnier Shampoo (16 reviews)