PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eros Tours and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eros Tours
Expedia

Eros Tours and Expedia Overview

Total reviews
28
1975
Company responses
0
0
Issues resolved
0
11

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1975 reviews. It is 1947 reviews more than Eros Tours received since Feb 13, 2010.

Eros Tours and Expedia Consumer Ratings

Rank
88 out of 696 in Travel Agencies category
100 out of 696 in Travel Agencies category
Customer service
144 in category
103 in category
Number of Destinations
102 in category
53 in category
Price Affordability
44 in category
72 in category

According to consumer ratings and reviews, Eros Tours ranks 12 points higher in the Travel Agencies category than Expedia. People gave Eros Tours 1 stars for Customer service criterion in Travel Agencies category and it is 111 points higher than the worst rated brand in this category. At the same time, Expedia was rated 1.1 stars for Customer service criterion in this category and it is 152 points higher than the worst rated brand in this category. If we look at Number of Destinations criterion, than we see that Expedia has a higher rating than Eros Tours. Regarding Price Affordability criterion, consumers gave Eros Tours 2.7 stars and it is 83% greater than other in category. Expedia however was rated 2 stars and it is 72% greater than other in category.

Eros Tours and Expedia Rating Details

Customer service
1 (8 reviews)
1.1 (512 reviews)
Reviewer's quote

It is a shame that customer service is a lost art, keeping in mind that I called them no less than 2 minutes to inform them that THEY had made a mistake. I will tell everyone that it would be in your best interest to not use Eros Tours to book anything, keeping in mind that I purchased their "trip...

Steve K

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
Number of Destinations
1.6 (7 reviews)
2.5 (275 reviews)
Reviewer's quote

I called in other day and a person from India was the rudest person ever. He did not respond politely or was fair or provided a solution to solve my problem. I am really not sure how this company operates. I bought a ticket last year and missed the flight so I paid an additional fee for a flight...

PissedConsumer923270

I booked a tour through EXPEDIA to see the DMZ ZONE. This is the demilitarized zone that divides North from South Korea. The tour company name was GLOBALTIX KOREA. When I booked the tour I was told that the tour was NONREFUNDABLE which was OK with me. However, as soon as I got to South Korea I...

Kandace
Price Affordability
2.7 (6 reviews)
2 (327 reviews)
Reviewer's quote

i scheduled a flight for November 22, 2015 from Orlando Florida to Dayton Ohio. upon getting to the airport the flight date was December 22, 2015. I had to buy another ticket and now lose the ticket on the 22nd of December. The ironic thing was the person in front of me at the airport had the...

PissedConsumer739517

I booked two nights hotel on Expedia about one month ago, now I found the hotel price dropped about $100 per night, Expedia has price warranty policy, so I contacted them by phone and by email, they found all kinds of excuses not to make the price adjustment form, I sent them 6-7 emails, with...

Mingqing S

Eros Tours and Expedia Pros and Cons

Pros
  • Cheap tickets
  • Price comparisons
  • Easy website
  • Lower price
Cons
  • Rude indian guy and long wait on the phone
  • Long wait on the phone
  • Bad customer service
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Eros Tours and Expedia Most Positive Reviews

Top rated reviews
3.5

I and my friend are coming back from china and we enjoyed our trip. We had an amazing experience with Eros tours and Tra...

5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Eros Tours and Expedia Most Critical Reviews

Lowest rated reviews
1

They never sent the ticket they stole the money made my bank balance go negative so instead of paying 833 dollars I...

1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Eros Tours and Expedia Latest Reviews

Recent published reviews

i booked two flights to Barbados , my credit card was charged within an hour but i tried to reach Eros to make an import...

Read all 28 reviews

The bank still didn't release the hold on the amount of the ticket

Read all 1975 reviews

Eros Tours and Expedia Products and Services

Most reviewed product and services
  • Eros Tours Flight Booking (17 reviews)
  • Eros Tours Customer Care (1 review)
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)