PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Erie Insurance and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Erie Insurance
State Farm Insurance

Erie Insurance and State Farm Insurance Overview

Total reviews 160 1368
Company responses 0 0
Issues resolved 1 10

Erie Insurance and State Farm Insurance Consumer Ratings

Rank
281 out of 1820 in Insurance category
278 out of 1820 in Insurance category
Customer service
277 in category
314 in category
Product or Service Quality
327 in category
246 in category
Reliability
223 in category
261 in category
Billing Practices
246 in category
205 in category

Erie Insurance and State Farm Insurance Rating Details

Customer service
1.3
(74 reviews)
1.2
(485 reviews)
Reviewer's quote

Terribly and deeply disappointed in the customer service that Erie gives if this is an individual that represents Erie Insurance. Now I have to race to call many places before my bills, which are already in collections, hurts my credit. All in all, this lady doesn't really seem to care and keeps...

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...I've called into customer service 2 times and all they can tell me is that mr McCall is working on it. this is my delimma and I am one unhappy customer with how my claim is being handled. where is that slogan that your company uses, We Take Care Of Our Customers, because I don't see it...

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Product or Service Quality
1.2
(64 reviews)
1.4
(442 reviews)
Reviewer's quote

The first time, I needed Erie Roadside Assistance for a Tow Truck in Charlotte, NC and they requested service from a Tow company in another state, Rock Hill, SC. FREALLY? I waited 3 hours for a tow truck and called Erie back to see why they would contact a tow company in another state and asked if...

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The reason given by their customer service was that due to inflation and the cost of the roadside assistance they reserved the right to do so. I asked where in the policy it said they had the right to charge someone the same amount for less services without prior disclosure. This is so annoying...

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Reliability
1.4
(60 reviews)
1.2
(373 reviews)
Reviewer's quote

They were so easy to deal with and great rates.much better than the last company I dealt with they are the best

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State Farm doesnt want to give me a rental under my wifes insurance policy because she owns my car too, but she took her car and hit mine and left the scene she literally tried to kill me. I need a car to get to my appointments for my kidney disease that I cant miss, and I need to take my kid to...

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Billing Practices
1.5
(58 reviews)
1.6
(369 reviews)
Reviewer's quote

Fast forward to one year and our next billing! They increased our bill by 27% ! $175. 00 called my agent and after 25 years of taking our moneyone tiny claim we are penalized for! Tiny claim because it could have been so way worse of trees smashing into the house or losing a roof. we were so lucky!...

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...This is certainly unfair practices and discrimination..

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Erie Insurance and State Farm Insurance Pros and Cons

Pros
  • Reasonable cost
  • Agent
  • Some agents are nice
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Poor customer service
  • Would not recommend
  • Get nothing in return
  • Customer service
  • Inability to resolve claim
  • Unresponsive agent

Erie Insurance and State Farm Insurance Most Positive Reviews

Top rated reviews
5

They were so easy to deal with and great rates.much better than the last company I dealt with they are the best

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5

She helped so much! So so much. I was very extremely pleased with how everything worked out. Fabulous!

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4.4

The agent was not able to give me the details of the policy that I needed concerning GAP insurance. She offered to send...

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5

I called for roadside assistance and clearly explained that my car was stuck in reverse and cannot start the car. I was...

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Erie Insurance and State Farm Insurance Most Critical Reviews

Lowest rated reviews
1

16 years of taking my premiums and tbe first time i call them ever last winter for busted frozen pipes they wont pay...

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1

State Farm doesnt want to give me a rental under my wifes insurance policy because she owns my car too, but she took...

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1

3 years ago a driver hit me by swerving in my lane. He had Erie- and I should have known from that point, things would g...

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1

Worst insurance company I have ever had. They wont work with you and boost your rates for no good reason. Lies and all...

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Erie Insurance and State Farm Insurance Latest Reviews

Recent published reviews
No votes

NO ISSUES AT ALL
EVERYTHING WAS JUST FINE !!!
No Problems at all
Every thing was fine !!!
What more do you want !

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1

My wife is a client of State Farm, and she took her own car - Acura TLX and hit my car intentionally, Kia Soul. The...

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1.5

Weve had Erie for near 25 years! We have replacement coverage. Not one auto claim, great credit rating, and no home...

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No votes

The people at this number handled everything I needed done. I needed change of address, to remove a vehicle off my...

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