PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equinox Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equinox Fitness
Planet Fitness

Equinox Fitness and Planet Fitness Overview

Total reviews 16 4356
Company responses 0 0
Issues resolved 0 16

Equinox Fitness and Planet Fitness Consumer Ratings

Rank
73 out of 382 in Fitness Centers category
22 out of 382 in Fitness Centers category
Value for money
70 in category
18 in category
Price Affordability
93 in category
20 in category
Customer service
148 in category
30 in category
Website
24 in category
27 in category

Equinox Fitness and Planet Fitness Rating Details

Value for money
1.5 (8 reviews)
2.7 (1436 reviews)
Reviewer's quote

...Their staff is extremely rude, and actively participates in the company's efforts to extort and steal money from their clients. I will NEVER be a member at their gym again..

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...After all Planet Fitness is a no judgment Zone , correct? ) It's the best place to work out for the money..

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Price Affordability
1.5 (8 reviews)
3.3 (1556 reviews)
Reviewer's quote

I sent a request 7 days ago. Got an email that they will respond within 48 hours. A full week has passed , yet they never replied.I am so disappointed. I am planning to dispute the charge and close my membership

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...derland gym to register, and I was surprised when I been charged extra 7 dollars besides the 39 dollars fee and when I asked the girl at the disk she said the price change from one day to another and I left I like I was in Wall Street, not gym and this unacceptable it's just a scam since nothing was mentioned online for the same day, the unique price I saw ...

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Customer service
1 (8 reviews)
1.6 (1768 reviews)
Reviewer's quote

I had a disagreement and because I did not want to talk to Charlie then he cancelled my membership. The club does what ever they want. They close the steam and sauna and time they want to. They never stay on a schedule. I complained about this and it went into a drama for no reason at all.

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I can not get ahold of customer service. Not over the phone or the website. The website can't find any of the gyms I use...

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Website
2.4 (7 reviews)
2.3 (1537 reviews)
Reviewer's quote

Equinox has a huge LGBTQ clientele yet the chairman Stephen Ross is hosting a fundraiser for Donald Trump supporting anti LGBTQ policies.

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I then transferred my membership to Memphis via their website that you must use to transfer to another club. Despite transferring my gym twice I continued to get billed from the Troy location. This means I was billed at $30 dollars a month because their system was screwed up billing me like I was l...

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Equinox Fitness and Planet Fitness Pros and Cons

Pros
No votes
  • Location
  • Price
  • Cheap
Cons
  • Discrimination
  • Cancel my membership after 25 years
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices

Equinox Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
3.8

Equinox has a huge LGBTQ clientele yet the chairman Stephen Ross is hosting a fundraiser for Donald Trump supporting...

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5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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No votes
5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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Equinox Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

If you consider signing up at Equinox, think again. Before you sign up they will treat you nicely, but later they will...

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1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

The Greenwich Equinox Fitness Club is VERY poorly managed. They have discriminated against me on numerous occasions and...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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Equinox Fitness and Planet Fitness Latest Reviews

Recent published reviews
2.1

I sent a request 7 days ago. Got an email that they will respond within 48 hours. A full week has passed , yet they neve...

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No votes

I was overcharged twice and I was charged again $2.45 and I spoke to the manager last night and she said to give it...

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No votes

I had referred over 12 new me eres who signed up with the club and was never awarded my referral
fees its been over two y...

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No votes

I wanted to know why I was charged 54 dollars out my account Im not a black card member and I would like someone to call...

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