PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equinox Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equinox Fitness
Planet Fitness

Equinox Fitness and Planet Fitness Overview

Total reviews
9
3517
Company responses
0
0
Issues resolved
0
12

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3517 reviews. It is 3508 reviews more than Equinox Fitness received since Aug 20, 2013.

Equinox Fitness and Planet Fitness Consumer Ratings

Rank
53 out of 666 in Fitness Centers category
23 out of 666 in Fitness Centers category
Staff
60 in category
36 in category
Price Affordability
77 in category
17 in category
Value for money
60 in category
18 in category

According to consumer ratings and reviews, Planet Fitness ranks 30 points higher in the Fitness Centers category than Equinox Fitness. People gave Equinox Fitness 1.6 stars for Staff criterion in Fitness Centers category and it is 64 points higher than the worst rated brand in this category. At the same time, Planet Fitness was rated 1.9 stars for Staff criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Planet Fitness has a higher rating than Equinox Fitness. Regarding Value for money criterion, consumers gave Equinox Fitness 1.6 stars and it is 52% greater than other in category. Planet Fitness however was rated 2.8 stars and it is 85% greater than other in category.

Equinox Fitness and Planet Fitness Rating Details

Staff
1.6 (7 reviews)
1.9 (1416 reviews)
Reviewer's quote

...Their staff is extremely rude, and actively participates in the company's efforts to extort and steal money from their clients. I will NEVER be a member at their gym again..

Grant P

My bill went past due and I talked to a staff member about giving me a few days to get my billing info set back up because I was compromised. Said she notated it and that would be fine I went in for my work out all was well. The next morning I woke up a nasty email from Nicole saying that I had no...

PissedConsumer1725648
Price Affordability
1.6 (7 reviews)
3.3 (1285 reviews)
Reviewer's quote

Has not responded to membership cancellation request

Toshiaki K

How does one occur$ 260,00 in overdrafts, This is an unfair practice you guy's are doing.

Eggie B
Value for money
1.6 (7 reviews)
2.8 (1158 reviews)
Reviewer's quote

Equinox has a huge LGBTQ clientele yet the chairman Stephen Ross is hosting a fundraiser for Donald Trump supporting anti LGBTQ policies.

PissedConsumer1615188

Manager revoked my card today by saying i broke a rule by placing my 3000$ trek bike indoors. Where it can be watched since they have lots of theft from tweakers in that area..

John W

Equinox Fitness and Planet Fitness Pros and Cons

Pros
No votes
  • Location
  • Price
  • Equipment
Cons
  • Discrimination
  • Customer service
  • Way they treated clients
  • Unprofessional employee attitudes

Equinox Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
3.8

Equinox has a huge LGBTQ clientele yet the chairman Stephen Ross is hosting a fundraiser for Donald Trump supporting...

5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

Equinox Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

If you consider signing up at Equinox, think again. Before you sign up they will treat you nicely, but later they will...

1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

Equinox Fitness and Planet Fitness Latest Reviews

Recent published reviews
1.8

Has not responded to membership cancellation request

Read all 9 reviews
1.7

I understand paying on time is the adult thing to do so please don't think that the payment was the problem. My problem...

Read all 3517 reviews

Equinox Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • Equinox Fitness Membership (4 reviews)
  • Equinox Fitness Customer Care (2 reviews)
  • Planet Fitness Membership (1183 reviews)
  • Planet Fitness Customer Care (514 reviews)
  • Planet Fitness Manager (324 reviews)