PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equinox Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equinox Fitness
Planet Fitness

Equinox Fitness and Planet Fitness Overview

Total reviews
15
4310
Company responses
0
0
Issues resolved
1
16

Equinox Fitness and Planet Fitness Consumer Ratings

Rank
66 out of 400 in Fitness Centers category
25 out of 400 in Fitness Centers category
Customer service
134 in category
35 in category
Value for money
65 in category
21 in category
Price Affordability
89 in category
21 in category
Cleanliness
49 in category
19 in category

Equinox Fitness and Planet Fitness Rating Details

Customer service
1 (7 reviews)
1.6 (1713 reviews)
Reviewer's quote

I had a disagreement and because I did not want to talk to Charlie then he cancelled my membership. The club does what ever they want. They close the steam and sauna and time they want to. They never stay on a schedule. I complained about this and it went into a drama for no reason at all.

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No mirror in changing rooms, no disposable eye wear for tanning beds, only about 5 ab machines and customer service is about 50% *** Got kicked out of the locker room at 5:00 am so the cleaning lady could clean. Last time I checked I was paying yall not the cleaning lady. I moved to the area and...

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Value for money
1.6 (7 reviews)
2.7 (1395 reviews)
Reviewer's quote

...Their staff is extremely rude, and actively participates in the company's efforts to extort and steal money from their clients. I will NEVER be a member at their gym again..

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...Hill which i didnt so Im not able to use the club this has happen at both location I have even showed where its been taken out of account so i would like my money back being i cant use...

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Price Affordability
1.6 (7 reviews)
3.3 (1511 reviews)
Reviewer's quote

Has not responded to membership cancellation request

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...derland gym to register, and I was surprised when I been charged extra 7 dollars besides the 39 dollars fee and when I asked the girl at the disk she said the price change from one day to another and I left I like I was in Wall Street, not gym and this unacceptable it's just a scam since nothing was mentioned online for the same day, the unique price I saw ...

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Cleanliness
2.5 (6 reviews)
3.1 (1475 reviews)
Reviewer's quote

rude and not professional and a lier

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...on the parking lot how are we supposed to have witness to crimes in your parking lot during broad daylight if no surveillance is on site? On a sidenote the cleanliness given the Covid crisis is far superior to any other local business and the staff are incredible at what they do customer service is incredible as...

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Equinox Fitness and Planet Fitness Pros and Cons

Pros
No votes
  • Location
  • Price
  • Machines and tvs are good
Cons
  • Discrimination
  • Cancel my membership after 25 years
  • Customer service
  • Unprofessional employee attitudes
  • Feeling like i got totally ripped off

Equinox Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
3.8

Equinox has a huge LGBTQ clientele yet the chairman Stephen Ross is hosting a fundraiser for Donald Trump supporting...

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5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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No votes
5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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Equinox Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

If you consider signing up at Equinox, think again. Before you sign up they will treat you nicely, but later they will...

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1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

The Greenwich Equinox Fitness Club is VERY poorly managed. They have discriminated against me on numerous occasions and...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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Equinox Fitness and Planet Fitness Latest Reviews

Recent published reviews
No votes

I had referred over 12 new me eres who signed up with the club and was never awarded my referral
fees its been over two y...

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1.9

The staff at Planet Fitness is useless! The equipment is always broken and they wont help you with anything. They dont r...

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No votes

Hello I am a past employee at Equinox NYC. I am looking for online access to my W2 form. I worked at East 63rd Street.

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2.5

I have had fees coming out of account and just another membership fee of 39 but when I go to buford or Lawrenceville...

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Equinox Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • Equinox Fitness Membership (7 reviews)
  • Equinox Fitness Customer Care (2 reviews)
  • Planet Fitness Membership (1429 reviews)
  • Planet Fitness Customer Care (650 reviews)
  • Planet Fitness Manager (360 reviews)