PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equinox Fitness and New York Sports Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equinox Fitness
New York Sports Club

Equinox Fitness and New York Sports Club Overview

Total reviews 15 69
Company responses 0 0
Issues resolved 0 0

Equinox Fitness and New York Sports Club Consumer Ratings

Rank
75 out of 408 in Fitness Centers category
89 out of 408 in Fitness Centers category
Price Affordability
88 in category
60 in category
Customer service
138 in category
63 in category
Value for money
66 in category
58 in category
Cleanliness
50 in category
75 in category

Equinox Fitness and New York Sports Club Rating Details

Price Affordability
1.6 (7 reviews)
2.1 (19 reviews)
Reviewer's quote

Has not responded to membership cancellation request

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Charged me more per month without informing me of a price increase. Spoke to my local NYSC and they did not know what was going on. Called customer service and I got such a rude representative...

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Customer service
1 (7 reviews)
1.2 (22 reviews)
Reviewer's quote

I had a disagreement and because I did not want to talk to Charlie then he cancelled my membership. The club does what ever they want. They close the steam and sauna and time they want to. They never stay on a schedule. I complained about this and it went into a drama for no reason at all.

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...On top of it all, the gym has been closed since March due to covid, and still charges the membership fee!!!!! I cant believe these guys are still in business after this awful customer service. I just want to cxl and never go back there..

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Value for money
1.6 (7 reviews)
1.8 (19 reviews)
Reviewer's quote

...Their staff is extremely rude, and actively participates in the company's efforts to extort and steal money from their clients. I will NEVER be a member at their gym again..

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...My account balance (money owed) increases every month on the first due to their erroneous billing..

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Cleanliness
2.5 (6 reviews)
1.8 (18 reviews)
Reviewer's quote

rude and not professional and a lier

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No one answers calls or responded to my emails. I have been a member for so many years. Very unprofessional the way you handle the shutdown.At least you could let the town know if the NYSC in Huntington has gone out of Business. That's the rumor. So we can move on and join another club.

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Equinox Fitness and New York Sports Club Pros and Cons

Pros
No votes
  • Close to home
  • Unemployed
  • Multiple locations
Cons
  • Discrimination
  • Cancel my membership after 25 years
  • All the equipment are available or broken
  • Unable to contact
  • Unprofessional

Equinox Fitness and New York Sports Club Most Positive Reviews

Top rated reviews
3.8

Equinox has a huge LGBTQ clientele yet the chairman Stephen Ross is hosting a fundraiser for Donald Trump supporting...

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4

Nothing wrong with the gym, Bronxdale Ave in the Bronx. I found a better pool and closer to me. But seriously, they...

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No votes
No votes

Equinox Fitness and New York Sports Club Most Critical Reviews

Lowest rated reviews
1

If you consider signing up at Equinox, think again. Before you sign up they will treat you nicely, but later they will...

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1

I have sent certified cancellation letter to Ramsey NJ location on Nov 11, 2019. It was delivered and received on Nov 19...

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1

The Greenwich Equinox Fitness Club is VERY poorly managed. They have discriminated against me on numerous occasions and...

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1

I entered the Bayonne Nj location on Jan3, 2020 and the promotion offered was $70 down with $19.99 a month I spoke to An...

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Equinox Fitness and New York Sports Club Latest Reviews

Recent published reviews
No votes

I had referred over 12 new me eres who signed up with the club and was never awarded my referral
fees its been over two y...

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1.1

No one answers calls or responded to my emails. I have been a member for so many years. Very unprofessional the way you...

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No votes

Hello I am a past employee at Equinox NYC. I am looking for online access to my W2 form. I worked at East 63rd Street.

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No votes

Gyms recently reopened in NYC. But most people that went back to these gyms report the safety measures are not being enf...

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Equinox Fitness and New York Sports Club Products and Services

Most reviewed product and services
  • Equinox Fitness Membership (7 reviews)
  • Equinox Fitness Customer Care (2 reviews)
  • New York Sports Club Membership (17 reviews)
  • New York Sports Club Customer Care (5 reviews)