PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equinox Fitness and Lifetime Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equinox Fitness
Lifetime Fitness

Equinox Fitness and Lifetime Fitness Overview

Total reviews 15 682
Company responses 0 0
Issues resolved 0 3

Equinox Fitness and Lifetime Fitness Consumer Ratings

Rank
75 out of 408 in Fitness Centers category
38 out of 408 in Fitness Centers category
Price Affordability
88 in category
78 in category
Customer service
138 in category
38 in category
Value for money
66 in category
44 in category
Location
45 in category
39 in category

Equinox Fitness and Lifetime Fitness Rating Details

Price Affordability
1.6 (7 reviews)
1.9 (228 reviews)
Reviewer's quote

Has not responded to membership cancellation request

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Every 4 months the price has gone up. 10ish $..

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Customer service
1 (7 reviews)
1.5 (261 reviews)
Reviewer's quote

I had a disagreement and because I did not want to talk to Charlie then he cancelled my membership. The club does what ever they want. They close the steam and sauna and time they want to. They never stay on a schedule. I complained about this and it went into a drama for no reason at all.

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...PEOPLE, CURRENTLY THE IMMATURE BAD BEHAVIOR AND THAT BS SALES CRAP IS ONLY ENTERING THE GYM, ITS OVERCROWDED EVERY DAY HERE, THEY DONT HAVE TO GIVE DECENT CUSTOMER SERVICE HERE AND THEY...

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Value for money
1.6 (7 reviews)
2 (185 reviews)
Reviewer's quote

...Their staff is extremely rude, and actively participates in the company's efforts to extort and steal money from their clients. I will NEVER be a member at their gym again..

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I needed to cancel my membership, but they charged me for starting June1st through next month for $215(today is June 9) The money I paid was not covered for this month they told me now but not when I applied. Because the staff and managers are not well-trained to tell me or explain my membership...

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Location
3 (6 reviews)
3 (229 reviews)
Reviewer's quote

...that of course I could and bed get back with specifics-but when he called a week later, told me upon further investigation he was banning me from that location to ‘protect his staff’ but would offer me one week comp at any other location (meaning nothing since I have An all access membership). I asked him why as and he...

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I have been a member of Lifetime Fitness, Bloomingdale IL location, since 2009. Illinois just allowed them to re-open 6/26/2020. Prior to that, the location was closed...

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Equinox Fitness and Lifetime Fitness Pros and Cons

Pros
No votes
  • Location
  • Equipment
  • Facility
Cons
  • Discrimination
  • Cancel my membership after 25 years
  • Customer service
  • Billing practices
  • New managment

Equinox Fitness and Lifetime Fitness Most Positive Reviews

Top rated reviews
3.8

Equinox has a huge LGBTQ clientele yet the chairman Stephen Ross is hosting a fundraiser for Donald Trump supporting...

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5

Spin Cycle teacher Becky B. Is very rude and disrespectful. She brings her personal problems to class and make...

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No votes
5

Unhappy about the changes with the class time especially Tuesday Elena class was 9;45 now 10 but Yves class is 11 I...

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Equinox Fitness and Lifetime Fitness Most Critical Reviews

Lowest rated reviews
1

If you consider signing up at Equinox, think again. Before you sign up they will treat you nicely, but later they will...

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1

They also wouldn't let guests in on weekends or sunny days during the short summer. What good is a guest pass? Since I...

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1

The Greenwich Equinox Fitness Club is VERY poorly managed. They have discriminated against me on numerous occasions and...

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1

Whatever you do don't join this company in this city or in whatever country you find it in. I have been with Lifetime Fi...

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Equinox Fitness and Lifetime Fitness Latest Reviews

Recent published reviews
No votes

I had referred over 12 new me eres who signed up with the club and was never awarded my referral
fees its been over two y...

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1

ITS NOT A PLACE IF YOU OWN A REAL HOME, WHY WOULD A REAL MAN OR FAMILY COME HERE IF YOU OWNED A HOME??? ITS MOSTLY LIVE...

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No votes

Hello I am a past employee at Equinox NYC. I am looking for online access to my W2 form. I worked at East 63rd Street.

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1.3

when I went in in everyone there told me they where sorry that I was told I had to come in to cancel no refund and...

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Equinox Fitness and Lifetime Fitness Products and Services

Most reviewed product and services
  • Equinox Fitness Membership (7 reviews)
  • Equinox Fitness Customer Care (2 reviews)
  • Lifetime Fitness Membership (220 reviews)
  • Lifetime Fitness Customer Care (74 reviews)
  • Lifetime Fitness Facility (37 reviews)