PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TransUnion and Equifax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TransUnion
Equifax

TransUnion and Equifax Overview

Total reviews 170 213
Company responses 0 0
Issues resolved 1 1

TransUnion and Equifax Consumer Ratings

Rank
419 out of 1883 in Financial Services category
420 out of 1883 in Financial Services category
Customer service
283 in category
306 in category
Product or Service Quality
275 in category
276 in category
Website
341 in category
354 in category
Reliability
240 in category
243 in category

TransUnion and Equifax Rating Details

Customer service
1.2 (67 reviews)
1.1 (80 reviews)
Reviewer's quote

...Customer service tried to be friendly, but their process is inconvenient and outdated. They do not accept electronic scans, which would speed the process up considerably. The free credit report on their website is not easy to find and can be misleading in terms of what is being offered...

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Initially, my home page indicated no score (just a big question mark where the score should be), and after 2 calls to Equifax customer service, they were able to get a score to appear. However, there is no supporting statistics or information available for viewing. Have made several more calls to...

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Product or Service Quality
1.1 (57 reviews)
1.1 (67 reviews)
Reviewer's quote

...TransUnion deducted 12 points! After contacting them, the extremely rude OVERSEAS customer service person explained their idiotic reasoning for doing so: Back in 12/19 the credit card I paid off in 5/2020 reported an overage of $27. 36. I contacted the credit card company and was advised the $27...

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...The website directs me to call customer service. I wasn't pleased with customer service, and I am very tired of contacting them. Please remove the information to contact customer service...

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Website
1.3 (52 reviews)
1.2 (67 reviews)
Reviewer's quote

Upon going to Transunion to check my credit report, their website that is, I was charged $26 subscription fee for credit monitoring. I believe that this company practices *** poor ethnics and has really horrible morals if they really have to put in very small fine print that they are going to bill...

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com website and answering a whole lot of personal questions, the site takes me to a page which says, "We can't complete your request at this time. Please give us a call at 888-836-6351. " So I call them and again answer a whole lot of questions and am put on hold for over ten minutes with an...

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Reliability
1.1 (51 reviews)
1.1 (55 reviews)
Reviewer's quote

On their site, off to the side where you can barely see it. It says you're paying for a subscription, yet where you put your card information, it says it's for verification purposes. I didn't even know I was paying for something until I saw my card was charged. Horrible deceptive practices

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answered all security questions; held 20 minutes; selected customer call-back; when called back, I was transferred to another number for customers with products; held 10 more minutes; rep could not help me; couldn't understand why 3rd attempt to use temp password did not work; hung up on me. tried...

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TransUnion and Equifax Pros and Cons

Pros
  • Confident deception
  • Service cancellation
  • First call to them
  • There are no pros to the existance of this credit bureau
  • No assistance to correct information in credit report
  • No pros
Cons
  • Customer service
  • Unauthorized charges
  • Automatic enrollment
  • Customer service
  • Amount of time spent
  • Do not read complaints

TransUnion and Equifax Most Positive Reviews

Top rated reviews
3.9

A company I had a loan with reported a delinquency date on my account but no late payment appeared in the payment...

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No votes
No votes
No votes

TransUnion and Equifax Most Critical Reviews

Lowest rated reviews
1

Free trial for a dollar and they started taking money of my credit card and now its -52.00 and I don't know if its my...

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1

I ordered my credit report and score over the phone over a month ago, but the report never came. It took me finding a ch...

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1

I ordered a one time free credit report check for $1.00. That should have told me right there it was a scam, how can a...

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1

In Oct 2012 my son had a piece of mail stolen that contained all his personal information. I encouraged him to sign up...

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TransUnion and Equifax Latest Reviews

Recent published reviews
No votes

I entered all info and was told I had to speak to an agent and to call during regular business hours but no hours were...

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No votes

Please help finally.They need better service

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1.2

On their site, off to the side where you can barely see it. It says you're paying for a subscription, yet where you put...

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No votes

Their agents are absolutely incompetent. They are all outsourced agents and have no understanding of literally...

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TransUnion and Equifax Products and Services

Most reviewed product and services
  • Transunion Credit Report (67 reviews)
  • Transunion Account (13 reviews)
  • Transunion Credit Monitoring (11 reviews)
  • Equifax Account (36 reviews)
  • Equifax Credit Report (33 reviews)
  • Equifax Customer Care (25 reviews)