PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equifax and TransUnion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equifax
TransUnion

Equifax and TransUnion Overview

Total reviews 214 171
Company responses 0 0
Issues resolved 1 1

Equifax and TransUnion Consumer Ratings

Rank
422 out of 1888 in Financial Services category
421 out of 1888 in Financial Services category
Customer service
262 in category
246 in category
Product or Service Quality
234 in category
233 in category
Website
311 in category
301 in category
Reliability
201 in category
199 in category

Equifax and TransUnion Rating Details

Customer service
1.1 (81 reviews)
1.2 (68 reviews)
Reviewer's quote

...So with that said, Equifax need better customer service and help me with my request. I will continue to reach out until my request is completed. I already have enough headache with my identity being stolen, the damage never ends...

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...Customer service tried to be friendly, but their process is inconvenient and outdated. They do not accept electronic scans, which would speed the process up considerably. The free credit report on their website is not easy to find and can be misleading in terms of what is being offered...

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Product or Service Quality
1.1 (68 reviews)
1.1 (58 reviews)
Reviewer's quote

Initially, my home page indicated no score (just a big question mark where the score should be), and after 2 calls to Equifax customer service, they were able to get a score to appear. However, there is no supporting statistics or information available for viewing. Have made several more calls to...

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...TransUnion deducted 12 points! After contacting them, the extremely rude OVERSEAS customer service person explained their idiotic reasoning for doing so: Back in 12/19 the credit card I paid off in 5/2020 reported an overage of $27. 36. I contacted the credit card company and was advised the $27...

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Website
1.2 (68 reviews)
1.2 (53 reviews)
Reviewer's quote

...The website directs me to call customer service. I wasn't pleased with customer service, and I am very tired of contacting them. Please remove the information to contact customer service...

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Upon going to Transunion to check my credit report, their website that is, I was charged $26 subscription fee for credit monitoring. I believe that this company practices *** poor ethnics and has really horrible morals if they really have to put in very small fine print that they are going to bill...

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Reliability
1.1 (56 reviews)
1.1 (52 reviews)
Reviewer's quote

answered all security questions; held 20 minutes; selected customer call-back; when called back, I was transferred to another number for customers with products; held 10 more minutes; rep could not help me; couldn't understand why 3rd attempt to use temp password did not work; hung up on me. tried...

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I went to Transunion to be sure my credit was unfrozen. When i tried to get information it lead me to create an account (as does all the other reporting companies) When filling out the account I was asked for a credit card number. I wondered why so I looked at the FAQ section as to why a credit...

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Equifax and TransUnion Pros and Cons

Pros
  • There are no pros to the existance of this credit bureau
  • No assistance to correct information in credit report
  • No pros
  • Confident deception
  • Service cancellation
  • First call to them
Cons
  • Customer service
  • Amount of time spent
  • Do not read complaints
  • Customer service
  • Unauthorized charges
  • Automatic enrollment

Equifax and TransUnion Most Positive Reviews

Top rated reviews
No votes
3.9

A company I had a loan with reported a delinquency date on my account but no late payment appeared in the payment...

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No votes
No votes

Equifax and TransUnion Most Critical Reviews

Lowest rated reviews
1

I ordered my credit report and score over the phone over a month ago, but the report never came. It took me finding a ch...

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1

Free trial for a dollar and they started taking money of my credit card and now its -52.00 and I don't know if its my...

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1

In Oct 2012 my son had a piece of mail stolen that contained all his personal information. I encouraged him to sign up...

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1

I ordered a one time free credit report check for $1.00. That should have told me right there it was a scam, how can a...

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Equifax and TransUnion Latest Reviews

Recent published reviews
1

My story with this agency; I have a fraud alert due to identity theft with all 3 credit Bureaus, when I was ready to per...

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1

I went to Transunion to be sure my credit was unfrozen. When i tried to get information it lead me to create an account...

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No votes

Please help finally.They need better service

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No votes

I entered all info and was told I had to speak to an agent and to call during regular business hours but no hours were...

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Equifax and TransUnion Products and Services

Most reviewed product and services
  • Equifax Account (36 reviews)
  • Equifax Credit Report (33 reviews)
  • Equifax Customer Care (25 reviews)
  • Transunion Credit Report (67 reviews)
  • Transunion Account (13 reviews)
  • Transunion Credit Monitoring (11 reviews)