PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equifax and TransUnion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equifax
TransUnion

Equifax and TransUnion Overview

Total reviews
208
168
Company responses
0
0
Issues resolved
1
1

Equifax and TransUnion Consumer Ratings

Rank
408 out of 1860 in Financial Services category
407 out of 1860 in Financial Services category
Customer service
299 in category
276 in category
Product or Service Quality
270 in category
269 in category
Website
343 in category
326 in category
Reliability
237 in category
235 in category

Equifax and TransUnion Rating Details

Customer service
1.1 (78 reviews)
1.2 (66 reviews)
Reviewer's quote

Initially, my home page indicated no score (just a big question mark where the score should be), and after 2 calls to Equifax customer service, they were able to get a score to appear. However, there is no supporting statistics or information available for viewing. Have made several more calls to...

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...Customer service tried to be friendly, but their process is inconvenient and outdated. They do not accept electronic scans, which would speed the process up considerably. The free credit report on their website is not easy to find and can be misleading in terms of what is being offered...

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Product or Service Quality
1.1 (66 reviews)
1.1 (56 reviews)
Reviewer's quote

...The website directs me to call customer service. I wasn't pleased with customer service, and I am very tired of contacting them. Please remove the information to contact customer service...

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...TransUnion deducted 12 points! After contacting them, the extremely rude OVERSEAS customer service person explained their idiotic reasoning for doing so: Back in 12/19 the credit card I paid off in 5/2020 reported an overage of $27. 36. I contacted the credit card company and was advised the $27...

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Website
1.2 (66 reviews)
1.3 (51 reviews)
Reviewer's quote

com website and answering a whole lot of personal questions, the site takes me to a page which says, "We can't complete your request at this time. Please give us a call at 888-836-6351. " So I call them and again answer a whole lot of questions and am put on hold for over ten minutes with an...

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Upon going to Transunion to check my credit report, their website that is, I was charged $26 subscription fee for credit monitoring. I believe that this company practices *** poor ethnics and has really horrible morals if they really have to put in very small fine print that they are going to bill...

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Reliability
1.1 (54 reviews)
1.1 (50 reviews)
Reviewer's quote

My personal data was breached by an Equifax *** back in 2017. I have been fighting fraud accounts opened up with said data ever since. It never ends. I was part of the class-action suit that was brought against them because of this. Why have we not been compensated for their mistake? This case was...

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Streaming movies and all is becoming a fact of life so we don't have to CABLE THIS OR THAT. The click of a button is easier and manageable. I used my DEBIT card to subscribe to APPLE TV but the company thinks it's too good for such trash.Apple told me: Debit cards are not supported for...

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Equifax and TransUnion Pros and Cons

Pros
  • There are no pros to the existance of this credit bureau
  • No assistance to correct information in credit report
  • No pros
  • Confident deception
  • Service cancellation
  • First call to them
Cons
  • Customer service
  • Amount of time spent
  • Do not read complaints
  • Customer service
  • Unauthorized charges
  • Automatic enrollment

Equifax and TransUnion Most Positive Reviews

Top rated reviews
No votes
3.9

A company I had a loan with reported a delinquency date on my account but no late payment appeared in the payment...

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No votes
No votes

Equifax and TransUnion Most Critical Reviews

Lowest rated reviews
1

I ordered my credit report and score over the phone over a month ago, but the report never came. It took me finding a ch...

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1

Free trial for a dollar and they started taking money of my credit card and now its -52.00 and I don't know if its my...

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1

In Oct 2012 my son had a piece of mail stolen that contained all his personal information. I encouraged him to sign up...

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1

I ordered a one time free credit report check for $1.00. That should have told me right there it was a scam, how can a...

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Equifax and TransUnion Latest Reviews

Recent published reviews
1

My personal data was breached by an Equifax *** back in 2017. I have been fighting fraud accounts opened up with said...

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1

Sent documents twice to fix my social security number from bring wrong. First time sending documents they couldnt find...

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1.3

Attempting to refinance mortgage, and (potential) lender cannot successfully pull Equifax credit report in order to...

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1

Streaming movies and all is becoming a fact of life so we don't have to CABLE THIS OR THAT. The click of a button is...

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Equifax and TransUnion Products and Services

Most reviewed product and services
  • Equifax Account (35 reviews)
  • Equifax Credit Report (33 reviews)
  • Equifax Customer Care (23 reviews)
  • Transunion Credit Report (67 reviews)
  • Transunion Account (13 reviews)
  • Transunion Credit Monitoring (11 reviews)