PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equifax and TransUnion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equifax
TransUnion

Equifax and TransUnion Overview

Total reviews
189
156
Company responses
0
0
Issues resolved
1
0

Equifax was first mentioned on PissedConsumer on Mar 6, 2008 and since then this brand received 189 reviews. It is 33 reviews more than TransUnion received since Aug 17, 2009.

Equifax and TransUnion Consumer Ratings

Rank
368 out of 2597 in Financial Services category
365 out of 2597 in Financial Services category
Customer service
277 in category
256 in category
Product or Service Quality
249 in category
241 in category
Website
314 in category
305 in category

According to consumer ratings and reviews, TransUnion ranks 3 points higher in the Financial Services category than Equifax. People gave Equifax 1.1 stars for Customer service criterion in Financial Services category and it is 374 points higher than the worst rated brand in this category. At the same time, TransUnion was rated 1.2 stars for Customer service criterion in this category and it is 395 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that TransUnion has a higher rating than Equifax. Regarding Website criterion, consumers gave Equifax 1.2 stars and it is 52% greater than other in category. TransUnion however was rated 1.3 stars and it is 53% greater than other in category.

Equifax and TransUnion Rating Details

Customer service
1.1 (66 reviews)
1.2 (58 reviews)
Reviewer's quote

...Equifax appears to be impossible to deal with since their data breech and pending litigation, and their outsourced customer non-service is a total waste of time..

Jon P

Nothing but the Truth stated: I have been a Trans Union customer for many years however; this FIRM does not report factual credit reports to creditors checking on my account and my spouses along with many other people that are married. 1: Their call center is not in the country that you live in (e....

Ousman
Product or Service Quality
1.1 (55 reviews)
1.2 (52 reviews)
Reviewer's quote

Equifax's "customer support" is filled with a bunch of ignorant people, who do not even know their basic policy procedures.I have been trying to get a removal of my credit freeze since the beginning of June. However, since I don't know the exact month and year I put the freeze on, I'm...

Eddie S

Could not get US customer service from operator that was not US customer service The person who was a supervisor said they could not connect me with US customer service VERY DIS SATISFIED WITH THAT ANSWER!!!!!!!!!! IF I HAD GOT US CUSTOMER SERVICE I WOULD HAVE SIGNED UP FOR YEAR MEMBERSHIP I DONT...

LINDA K
Website
1.2 (54 reviews)
1.3 (48 reviews)
Reviewer's quote

...The website has a link to set it but not remove it. They still list it as 'Manage an alert'..

jyoti

Upon going to Transunion to check my credit report, their website that is, I was charged $26 subscription fee for credit monitoring. I believe that this company practices *** poor ethnics and has really horrible morals if they really have to put in very small fine print that they are going to bill...

PissedConsumer1650734

Equifax and TransUnion Pros and Cons

Pros
  • No assistance to correct information in credit report
  • Service cancellation
  • Fast call answer
  • Confident deception
Cons
  • Customer service
  • Amount of time spent
  • Do not read complaints
  • Customer service
  • Unauthorized charges
  • Automatic enrollment

Equifax and TransUnion Most Positive Reviews

Top rated reviews
No votes
3.9

A company I had a loan with reported a delinquency date on my account but no late payment appeared in the payment...

Equifax and TransUnion Most Critical Reviews

Lowest rated reviews
1

I ordered my credit report and score over the phone over a month ago, but the report never came. It took me finding a ch...

1

Free trial for a dollar and they started taking money of my credit card and now its -52.00 and I don't know if its my...

Equifax and TransUnion Latest Reviews

Recent published reviews

why would I sign up for monitoring services if Equifax provided all my personal info to the bad guys later that year (20...

Read all 189 reviews
1.2

Nothing but the Truth stated:
I have been a Trans Union customer for many years however; this FIRM does not report factua...

Read all 156 reviews

Equifax and TransUnion Products and Services

Most reviewed product and services
  • Equifax Account (32 reviews)
  • Equifax Credit Report (29 reviews)
  • Equifax Customer Care (21 reviews)
  • Transunion Credit Report (64 reviews)
  • Transunion Account (11 reviews)
  • Transunion Credit Monitoring (10 reviews)