PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equifax and Scoresense as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equifax

Equifax

1.2
Scoresense

Scoresense

Has Verified Representatives
2.0
Equifax
Scoresense

Equifax and Scoresense Overview

Total reviews 213 825
Company responses 0 522
Issues resolved 1 7

Equifax and Scoresense Consumer Ratings

Rank
418 out of 1882 in Financial Services category
180 out of 1882 in Financial Services category
Customer service
304 in category
187 in category
Website
352 in category
275 in category
Product or Service Quality
273 in category
236 in category
Reliability
240 in category
203 in category

Equifax and Scoresense Rating Details

Customer service
1.1 (80 reviews)
1.5 (241 reviews)
Reviewer's quote

Initially, my home page indicated no score (just a big question mark where the score should be), and after 2 calls to Equifax customer service, they were able to get a score to appear. However, there is no supporting statistics or information available for viewing. Have made several more calls to...

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I spoke to customer service and I want a full refund because I cancelled my subscription Over a year ago. and you began charging again without authorization. If I choose to use this service again in the future you are jeopardizing the opportunity and I will alert my bank and my legal team if I do...

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Website
1.2 (67 reviews)
1.5 (216 reviews)
Reviewer's quote

...The website directs me to call customer service. I wasn't pleased with customer service, and I am very tired of contacting them. Please remove the information to contact customer service...

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Then in the welcome mail at the bottom there is a message that you have subscribed, which was never my intention nor is it clearly stated on their website. So now my creditcard has been charged $30 for something I did not ask for. Can I all my creditcard company to reverse the payment? Secondly is...

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Product or Service Quality
1.1 (67 reviews)
1.3 (204 reviews)
Reviewer's quote

...If they are going to do what they do they should be obligated to only record the correct information and/or to let the people they are creating the report of know when they are making changes that could mislead those that use their service..

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...However, on 27 June I decided I no longer needed their services and cancelled my subscription. When I checked my bank statement a coupe days later I saw a charge from them dated 26 June for the next installment. Naturally, I asked them to refund that payment...

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Reliability
1.1 (55 reviews)
1.3 (203 reviews)
Reviewer's quote

answered all security questions; held 20 minutes; selected customer call-back; when called back, I was transferred to another number for customers with products; held 10 more minutes; rep could not help me; couldn't understand why 3rd attempt to use temp password did not work; hung up on me. tried...

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I cancelled my paid monthly membership on June 13th, 2020. Scorsense billed me $29.95 again on June 16th. After realizing this, I called them on June 20th to get the fraudulently taken money returned to me. The CSR denied that they had billed me again, and when I requested an email address to send...

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Equifax and Scoresense Pros and Cons

Pros
  • There are no pros to the existance of this credit bureau
  • No assistance to correct information in credit report
  • No pros
  • Very upset
  • Got cancellation confirmation
  • Fraud
Cons
  • Customer service
  • Amount of time spent
  • Do not read complaints
  • Customer service
  • Could not cancel
  • Missing refund

Equifax and Scoresense Most Positive Reviews

Top rated reviews
No votes
5

I have been working for scoresense for about 5 years now. I talk to about 30-35 costumers every day and I continue to...

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No votes
5

It clearly states on every sign up page that they will charge a monthly membership fee if you don't call to cancel...

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Equifax and Scoresense Most Critical Reviews

Lowest rated reviews
1

I ordered my credit report and score over the phone over a month ago, but the report never came. It took me finding a ch...

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1

I was charged 3 months of fees without being aware of the charges. I had a lot of trouble with their website and wasn't...

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1

In Oct 2012 my son had a piece of mail stolen that contained all his personal information. I encouraged him to sign up...

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1

THIS COMPANY IS A SCAM THEY RUN YOUR CARD EVEN AFTER YOU CANCELLED THE FREE TRIAL. THEY WERE TRYING TO RUN MY CARD...

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Equifax and Scoresense Latest Reviews

Recent published reviews
No votes

Please help finally.They need better service

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No votes

My husband called me just know telling me if I sign up with your company for scoresense and I told him I didnt and u...

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No votes

Their agents are absolutely incompetent. They are all outsourced agents and have no understanding of literally...

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No votes

I didn't authorize any transaction with this company and u all keep stealing money out of my accounsn

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Equifax and Scoresense Products and Services

Most reviewed product and services
  • Equifax Account (36 reviews)
  • Equifax Credit Report (33 reviews)
  • Equifax Customer Care (25 reviews)
  • Scoresense Account (135 reviews)
  • Scoresense Membership (134 reviews)
  • Scoresense Credit Report (57 reviews)