PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Experian and Equifax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Experian
Equifax

Experian and Equifax Overview

Total reviews 314 213
Company responses 0 0
Issues resolved 1 1

Experian and Equifax Consumer Ratings

Rank
373 out of 1883 in Financial Services category
420 out of 1883 in Financial Services category
Customer service
250 in category
307 in category
Website
326 in category
355 in category
Product or Service Quality
247 in category
277 in category
Reliability
222 in category
245 in category

Experian and Equifax Rating Details

Customer service
1.3 (106 reviews)
1.1 (80 reviews)
Reviewer's quote

...looking at my info online yesterday and today all of a sudden money missing out my account these are people who don't work in the USA and stealing the customer service was so disrespectful after calling me out my name and saying she didn't see nothing with my social security number on it then she said I couldn't get my money back even tho service was not used because she can't find...

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Initially, my home page indicated no score (just a big question mark where the score should be), and after 2 calls to Equifax customer service, they were able to get a score to appear. However, there is no supporting statistics or information available for viewing. Have made several more calls to...

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Website
1.3 (90 reviews)
1.2 (67 reviews)
Reviewer's quote

...When I tried to reach them through their website, they have only a phone number and a snail mail address. Their phone systems requires that you enter your SSN before you can talk to a representative. For a company that has been previously hacked, they are very casual about protecting PII...

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...The website directs me to call customer service. I wasn't pleased with customer service, and I am very tired of contacting them. Please remove the information to contact customer service...

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Product or Service Quality
1.3 (84 reviews)
1.1 (67 reviews)
Reviewer's quote

...Never will I use this service..

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...If they are going to do what they do they should be obligated to only record the correct information and/or to let the people they are creating the report of know when they are making changes that could mislead those that use their service..

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Reliability
1.2 (75 reviews)
1.1 (55 reviews)
Reviewer's quote

Want to get my pin. Tried multiple times online. Fill in everything correctly and it says it lacks town, state, etc which is not true. Everything stops there. Tried by phone many times and the phone system jumps ahead so it does not take inputs and refuses to advance because it does not have...

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answered all security questions; held 20 minutes; selected customer call-back; when called back, I was transferred to another number for customers with products; held 10 more minutes; rep could not help me; couldn't understand why 3rd attempt to use temp password did not work; hung up on me. tried...

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Experian and Equifax Pros and Cons

Pros
  • No pros
  • I got my credit score
  • Good reports
  • There are no pros to the existance of this credit bureau
  • No assistance to correct information in credit report
  • No pros
Cons
  • Sneaky deceptive practices
  • Customer care
  • Poor website
  • Customer service
  • Amount of time spent
  • Do not read complaints

Experian and Equifax Most Positive Reviews

Top rated reviews
5

Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.

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No votes
4.3

I think most people here don't listen/read well. It clearly states on the website (not hidden in fine print) that there...

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No votes

Experian and Equifax Most Critical Reviews

Lowest rated reviews
1

Don't fall for Esperian and their $1 credit report. If you do, one month later, you will discover a charge for $19.95...

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1

I ordered my credit report and score over the phone over a month ago, but the report never came. It took me finding a ch...

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1

In January, I signed up to get my credit report for a dollar. I immediately cancelled my membership thereafter, because...

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1

In Oct 2012 my son had a piece of mail stolen that contained all his personal information. I encouraged him to sign up...

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Experian and Equifax Latest Reviews

Recent published reviews
No votes

Having difficult to rent an apartment due to eviction on my record.

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No votes

Please help finally.They need better service

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No votes

I would like to speak to a representative please.

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No votes

Their agents are absolutely incompetent. They are all outsourced agents and have no understanding of literally...

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Experian and Equifax Products and Services

Most reviewed product and services
  • Experian Credit Report (116 reviews)
  • Experian Membership (48 reviews)
  • Experian Customer Care (25 reviews)
  • Equifax Account (36 reviews)
  • Equifax Credit Report (33 reviews)
  • Equifax Customer Care (25 reviews)