PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Experian and Equifax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Experian
Equifax

Experian and Equifax Overview

Total reviews
270
189
Company responses
0
0
Issues resolved
1
1

Experian was first mentioned on PissedConsumer on Apr 26, 2008 and since then this brand received 270 reviews. It is 81 reviews more than Equifax received since Mar 6, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Equifax customer support team than with Experian customer service.

Experian and Equifax Consumer Ratings

Rank
324 out of 2597 in Financial Services category
368 out of 2597 in Financial Services category
Customer service
233 in category
277 in category
Website
304 in category
314 in category
Staff
230 in category
262 in category

According to consumer ratings and reviews, Experian ranks 44 points higher in the Financial Services category than Equifax. People gave Experian 1.3 stars for Customer service criterion in Financial Services category and it is 418 points higher than the worst rated brand in this category. At the same time, Equifax was rated 1.1 stars for Customer service criterion in this category and it is 374 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Experian has a higher rating than Equifax. Regarding Staff criterion, consumers gave Experian 1.3 stars and it is 65% greater than other in category. Equifax however was rated 1.1 stars and it is 60% greater than other in category.

Experian and Equifax Rating Details

Customer service
1.3 (84 reviews)
1.1 (66 reviews)
Reviewer's quote

terrible customer service if you can even talk to a person..

PissedConsumer1718348

...Equifax appears to be impossible to deal with since their data breech and pending litigation, and their outsourced customer non-service is a total waste of time..

Jon P
Website
1.3 (73 reviews)
1.2 (54 reviews)
Reviewer's quote

...I found a non-Experian website with some suggestions. One of them worked, and I talked to a human who asked for the same information that I keyed in before getting to talk to a human. She then told me that she could not help me...

PissedConsumer1707126

...The website has a link to set it but not remove it. They still list it as 'Manage an alert'..

jyoti
Staff
1.3 (71 reviews)
1.1 (48 reviews)
Reviewer's quote

Allowed potentially fraudulent transaction inside their own systems on my credit card while telling me I cannot charge my monthly fees to it. Then, when discovered, refused to give me credit and told to dispute with my credit card company. Customer service stinks and phone systems kept cutting me...

PissedConsumer1665304

They have serious issues with their scoring software, no matter how clean you are, your score will be a lot less than what it really is with other agencies, they are no where as good as Experian (the market leaders). They will not change or fix their software, due to very bad management and...

PissedConsumer921135

Experian and Equifax Pros and Cons

Pros
  • Stress
  • Initial service
  • Good reports
  • No assistance to correct information in credit report
Cons
  • Sneaky deceptive practices
  • Fraudulent marketing
  • Unsolicited monthy membership
  • Customer service
  • Amount of time spent
  • Do not read complaints

Experian and Equifax Most Positive Reviews

Top rated reviews
5

Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.

No votes

Experian and Equifax Most Critical Reviews

Lowest rated reviews
1

Don't fall for Esperian and their $1 credit report. If you do, one month later, you will discover a charge for $19.95...

1

I ordered my credit report and score over the phone over a month ago, but the report never came. It took me finding a ch...

Experian and Equifax Latest Reviews

Recent published reviews
1

terrible customer service if you can even talk to a person.

Read all 270 reviews

why would I sign up for monitoring services if Equifax provided all my personal info to the bad guys later that year (20...

Read all 189 reviews

Experian and Equifax Products and Services

Most reviewed product and services
  • Experian Credit Report (112 reviews)
  • Experian Membership (42 reviews)
  • Experian Customer Care (22 reviews)
  • Equifax Account (32 reviews)
  • Equifax Credit Report (29 reviews)
  • Equifax Customer Care (21 reviews)