PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equifax and Experian as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equifax
Experian

Equifax and Experian Overview

Total reviews 214 319
Company responses 0 0
Issues resolved 1 1

Equifax and Experian Consumer Ratings

Rank
424 out of 1895 in Financial Services category
374 out of 1895 in Financial Services category
Customer service
266 in category
221 in category
Product or Service Quality
238 in category
214 in category
Website
313 in category
288 in category
Reliability
204 in category
182 in category

Equifax and Experian Rating Details

Customer service
1.1 (81 reviews)
1.3 (109 reviews)
Reviewer's quote

...So with that said, Equifax need better customer service and help me with my request. I will continue to reach out until my request is completed. I already have enough headache with my identity being stolen, the damage never ends...

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...I do not even know how to contact customer service to fix the problem..

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Product or Service Quality
1.1 (68 reviews)
1.3 (86 reviews)
Reviewer's quote

Initially, my home page indicated no score (just a big question mark where the score should be), and after 2 calls to Equifax customer service, they were able to get a score to appear. However, there is no supporting statistics or information available for viewing. Have made several more calls to...

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I cancelled this service and got a new credit card this company took off the new card so watch out these people hacked my account I spoke with my bank and they said they seen someone looking at my info online yesterday and today all of a sudden money missing out my account these are people who...

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Website
1.2 (68 reviews)
1.3 (95 reviews)
Reviewer's quote

...The website directs me to call customer service. I wasn't pleased with customer service, and I am very tired of contacting them. Please remove the information to contact customer service...

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...When I tried to reach them through their website, they have only a phone number and a snail mail address. Their phone systems requires that you enter your SSN before you can talk to a representative. For a company that has been previously hacked, they are very casual about protecting PII...

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Reliability
1.1 (56 reviews)
1.2 (78 reviews)
Reviewer's quote

answered all security questions; held 20 minutes; selected customer call-back; when called back, I was transferred to another number for customers with products; held 10 more minutes; rep could not help me; couldn't understand why 3rd attempt to use temp password did not work; hung up on me. tried...

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Would like information about experience boost

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Equifax and Experian Pros and Cons

Pros
  • There are no pros to the existance of this credit bureau
  • No assistance to correct information in credit report
  • No pros
  • No pros
  • I got my credit score
  • Maintain credit rating info
Cons
  • Customer service
  • Amount of time spent
  • Do not read complaints
  • Sneaky deceptive practices
  • Customer care
  • Poor website

Equifax and Experian Most Positive Reviews

Top rated reviews
No votes
5

Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.

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No votes
4.3

I think most people here don't listen/read well. It clearly states on the website (not hidden in fine print) that there...

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Equifax and Experian Most Critical Reviews

Lowest rated reviews
1

I ordered my credit report and score over the phone over a month ago, but the report never came. It took me finding a ch...

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1

Don't fall for Esperian and their $1 credit report. If you do, one month later, you will discover a charge for $19.95...

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1

In Oct 2012 my son had a piece of mail stolen that contained all his personal information. I encouraged him to sign up...

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1

In January, I signed up to get my credit report for a dollar. I immediately cancelled my membership thereafter, because...

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Equifax and Experian Latest Reviews

Recent published reviews
1

My story with this agency; I have a fraud alert due to identity theft with all 3 credit Bureaus, when I was ready to per...

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1.2

I was charged $26.74 from Experian and I have no idea why. I was on Credit Karma looking for possible consolidation...

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No votes

Please help finally.They need better service

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1

Gentlemen, Experian is reporting false information on my American Express card. They are stating my usage is high and...

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Equifax and Experian Products and Services

Most reviewed product and services
  • Equifax Credit Report (33 reviews)
  • Equifax Credit Monitoring (15 reviews)
  • Equifax Free Trial (5 reviews)
  • Experian Credit Report (117 reviews)
  • Experian Membership (48 reviews)
  • Experian Credit Monitoring (8 reviews)