PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equifax and Experian as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equifax
Experian

Equifax and Experian Overview

Total reviews
208
304
Company responses
0
0
Issues resolved
1
1

Equifax and Experian Consumer Ratings

Rank
408 out of 1858 in Financial Services category
358 out of 1858 in Financial Services category
Customer service
303 in category
251 in category
Product or Service Quality
275 in category
240 in category
Website
348 in category
321 in category
Reliability
241 in category
219 in category

Equifax and Experian Rating Details

Customer service
1.1 (78 reviews)
1.3 (100 reviews)
Reviewer's quote

Initially, my home page indicated no score (just a big question mark where the score should be), and after 2 calls to Equifax customer service, they were able to get a score to appear. However, there is no supporting statistics or information available for viewing. Have made several more calls to...

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when I started my membership with experian customer service was based in America and easy to understand and get results. Now customer service is out of the country. They do not understand what i want and I keep getting emails "confirming" incorrect information...

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Product or Service Quality
1.1 (66 reviews)
1.3 (80 reviews)
Reviewer's quote

...The website directs me to call customer service. I wasn't pleased with customer service, and I am very tired of contacting them. Please remove the information to contact customer service...

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...EXTREMELY POOR PHONE CONTACT SERVICE. YOU CANNOT GET THROUGH. Taking this complaint one step further and contacting my congressperson...

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Website
1.2 (66 reviews)
1.3 (86 reviews)
Reviewer's quote

com website and answering a whole lot of personal questions, the site takes me to a page which says, "We can't complete your request at this time. Please give us a call at 888-836-6351. " So I call them and again answer a whole lot of questions and am put on hold for over ten minutes with an...

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...When I tried to reach them through their website, they have only a phone number and a snail mail address. Their phone systems requires that you enter your SSN before you can talk to a representative. For a company that has been previously hacked, they are very casual about protecting PII...

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Reliability
1.1 (54 reviews)
1.2 (73 reviews)
Reviewer's quote

I have been trying for the last two years to resolve an issue with Equifax. I cant sign into my account and Im told I have no account and then when I try to open a new account Im told I cant because I have an account. This has been going on now for two years. I have tried multiple ways to get...

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Recently I filed an appeal with Experian regarding a money grab from a company that went Bankrupt several years ago. Turns out after never receiving a single bill from this company their new owners attacked credit individual credit reports and Experian did nothing to challenge the company...

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Equifax and Experian Pros and Cons

Pros
  • There are no pros to the existance of this credit bureau
  • No assistance to correct information in credit report
  • No pros
  • No pros
  • I got my credit score
  • Good reports
Cons
  • Customer service
  • Amount of time spent
  • Do not read complaints
  • Sneaky deceptive practices
  • Poor website
  • Fraudulent marketing

Equifax and Experian Most Positive Reviews

Top rated reviews
No votes
5

Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.

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No votes
4.3

I think most people here don't listen/read well. It clearly states on the website (not hidden in fine print) that there...

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Equifax and Experian Most Critical Reviews

Lowest rated reviews
1

I ordered my credit report and score over the phone over a month ago, but the report never came. It took me finding a ch...

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1

Don't fall for Esperian and their $1 credit report. If you do, one month later, you will discover a charge for $19.95...

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1

In Oct 2012 my son had a piece of mail stolen that contained all his personal information. I encouraged him to sign up...

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1

In January, I signed up to get my credit report for a dollar. I immediately cancelled my membership thereafter, because...

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Equifax and Experian Latest Reviews

Recent published reviews
1

My personal data was breached by an Equifax *** back in 2017. I have been fighting fraud accounts opened up with said...

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1

when I started my membership with experian customer service was based in America and easy to understand and get...

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1.3

Attempting to refinance mortgage, and (potential) lender cannot successfully pull Equifax credit report in order to...

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No votes

Didnt give me the options that I want it

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Equifax and Experian Products and Services

Most reviewed product and services
  • Equifax Account (35 reviews)
  • Equifax Credit Report (33 reviews)
  • Equifax Customer Care (23 reviews)
  • Experian Credit Report (115 reviews)
  • Experian Membership (46 reviews)
  • Experian Customer Care (26 reviews)