PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hewlett Packard and Epson as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hewlett Packard
Epson

Hewlett Packard and Epson Overview

Total reviews
431
256
Company responses
0
0
Issues resolved
2
3

Hewlett Packard was first mentioned on PissedConsumer on Jun 22, 2007 and since then this brand received 431 reviews. It is 175 reviews more than Epson received since Jul 24, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Epson customer support team than with Hewlett Packard customer service.

Hewlett Packard and Epson Consumer Ratings

Rank
317 out of 2620 in Appliances and Electronics category
180 out of 1145 in Gadgets and Accessories category
Customer service
226 in category
99 in category
Website
300 in category
146 in category
Product or Service Quality
317 in category
133 in category

Hewlett Packard and Epson Rating Details

Customer service
1.3 (89 reviews)
1.3 (102 reviews)
Reviewer's quote

...After never receiving an email receipt I called customer service. I finally received a receipt but was told that they could not give me a delivery date because my computer was not built yet. I asked them to expedite my order but was told they would not accommodate me...

Del

...just got off the phone with a child in customer service Epson could do so much more that would cost and take nothing in the big Epson picture. but that little nothing on their end would be so big for someone like me and my business ..

Bryce L
Website
1.9 (79 reviews)
1.6 (85 reviews)
Reviewer's quote

...ON 9/4, the date the laptop should ship by I checked the website, it still stated it would ship by 9/4. I chatted with a customer service rep who told me there was no supply issue and that my laptop was being 'manufacturing'. To the lay person, this means they are assembling the pieces like a puzzle...

First L

Although the Epson website states that purchases are shipped via Fed Ex making a buyer feel secure with delivery, it has come to my attention that Fed Ex only picks up from the warehouse and then it drops off to the US Post Office which is a horror to deal with. Indeed the ink I ordered never...

Rozalia
Product or Service Quality
1.2 (79 reviews)
1.3 (108 reviews)
Reviewer's quote

...Totally worthless service. Had three other HP printers in my lifetime but this is the last. Guess I am just out the money from this fraudulent company...

PissedConsumer1753534

...Print quality is poor and in consistent in alignment and the heads require cleaning on a weekly basis 5. Kicks itself off the wireless settings and must be reset, repeatedly 6. Slower than advertised and makes a screeching sound as the paper feeds through...

Mikie

Hewlett Packard and Epson Pros and Cons

Pros
  • Customer service
  • Past sales
  • Horrific
  • To be determined
  • Printer
  • Prinkter worked until the update that sabotaged it
Cons
  • Customer service
  • Products
  • Being ignored when they find out they are at fault
  • Customer support
  • Cant print black when any three color cartridges are out
  • Wasted valuable time

Hewlett Packard and Epson Most Positive Reviews

Top rated reviews
5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

3.3

I had a difficult time getting the printer and mac computer working due to poor to no instructions. I called the 800...

Hewlett Packard and Epson Most Critical Reviews

Lowest rated reviews
1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

1

I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know...

Hewlett Packard and Epson Latest Reviews

Recent published reviews
1

I purchased an HP Deskjet 3639. It did not work. Called HP support after locating the number on Google. HP does not...

Read all 431 reviews
1

The worst printer, customer service and corporate staff. I have purchase not one but two Epson Printers and have had the...

Read all 256 reviews

Hewlett Packard and Epson Products and Services

Most reviewed product and services
  • Hewlett Packard Laptop (135 reviews)
  • Hewlett Packard Printer (56 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)
  • Epson Printer (66 reviews)
  • Epson Ink Cartridge (20 reviews)
  • Epson Wf-3640 Printer (10 reviews)