PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Epson and Hewlett Packard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Epson
Hewlett Packard

Epson and Hewlett Packard Overview

Total reviews 765 1690
Company responses 0 0
Issues resolved 6 15

Epson and Hewlett Packard Consumer Ratings

Rank
681 out of 2839 in Appliances and Electronics category
539 out of 2839 in Appliances and Electronics category
Customer service
524 in category
429 in category
Product or Service Quality
601 in category
445 in category
Price Affordability
574 in category
488 in category
Value for money
613 in category
386 in category

Epson and Hewlett Packard Rating Details

Customer service
1.4
(354 reviews)
1.6
(715 reviews)
Reviewer's quote

I phoned customer service to inquire about why the ink would not go into the tanks of my printer. The person I spoke to never seemed to understand what I was asking about. She finally said to send them pictures and gave me a case number...

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Called about getting new printer established,was replacing bc old printer broke,poor customer service request to speak to manager was silent transferred then placed on long holds they said they made cases no upper management or corporate called then they sent emails cancelled cases. Never sent...

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Product or Service Quality
1.4
(332 reviews)
1.7
(634 reviews)
Reviewer's quote

Horrible customer service, they hang up and there is no way to call back. hours waiting, called every number available and no assistant...

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...I can't even begin to describe here how bad it is! I'll never buy another HP product because of the lack of customer support. In addition, it seems that the printer is defective..

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Price Affordability
2.2
(297 reviews)
2.4
(543 reviews)
Reviewer's quote

...With all the technology in the world they still find a way to make it fisher price..

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I don't think it's any coincidence that it offered to reinstate or extend my warranty for a price. How convenient is that? My printer is in good working order otherwise and it's a shame because I spent a couple hundred on it and I consider this to be an act of fraud or Ransom or something. I...

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Value for money
1.6
(291 reviews)
2.1
(553 reviews)
Reviewer's quote

...DON'T WASTE YOUR MONEY on an EPSON!BUY ANOTHER..

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This is a company that needs to go away, top to bottom everything that they are putting out is meant to drain money out of your pocket and in return you will get a flimsy, poorly constructed device that's sole purpose is to sign you up for ink on demand subscription services, sell you attentional...

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Epson and Hewlett Packard Pros and Cons

Pros
  • Printer
  • To be determined
  • Prinkter worked until the update that sabotaged it
  • Price
  • Used to have good customer service
  • I contacted hp customer service and also chat
Cons
  • Does not care about their products working for the consumer
  • Customer service
  • Quality
  • Customer service
  • Issue remains unresolved
  • Bad product

Epson and Hewlett Packard Most Positive Reviews

Top rated reviews
5

Printer bad ink drag all over photo

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5

i dont know thought i had a warranty to ask for help i have never had a l;aptop before only a tower of couse hewlett...

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5

Very dumb! All I needed to do is reinstall the ink cartridge, and now it works.

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5

Printer would not set up. It took a few calls but I have replacement one now and have ship the other one back.

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Epson and Hewlett Packard Most Critical Reviews

Lowest rated reviews
1

Had a Epson 3000 for years, it finally stopped working because Epson chose not to update the drivers for new operating s...

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1

My wife did not use her HP laptop for 8 months due to illness. Last week she could not open her PC because she could...

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1

If you want to put up with lame software telling you to buy more ink this one is for you. Their customer service is als...

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1

Bought this printer from Staples not more than six months ago and it has been nothing but trouble. It had to have a new...

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Epson and Hewlett Packard Latest Reviews

Recent published reviews
2

I phoned customer service to inquire about why the ink would not go into the tanks of my printer. The person I spoke to...

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5

Couldn't insert the printer cartridge, plastic piece in between the holder between the black and colored cartridges...

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1

Horrible customer service, they hang up and there is no way to call back.. hours waiting, called every number available...

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2

I bought generic printer cartridges for my business that were working just fine in my HP printer, until HP decided to re...

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