PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Epson and Hewlett Packard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Epson
Hewlett Packard

Epson and Hewlett Packard Overview

Total reviews 770 1703
Company responses 0 0
Issues resolved 6 15

Epson and Hewlett Packard Consumer Ratings

Rank
685 out of 2905 in Appliances and Electronics category
546 out of 2905 in Appliances and Electronics category
Customer service
532 in category
436 in category
Product or Service Quality
610 in category
455 in category
Price Affordability
580 in category
499 in category
Value for money
622 in category
396 in category

Epson and Hewlett Packard Rating Details

Customer service
1.4
(357 reviews)
1.6
(724 reviews)
Reviewer's quote

I phoned customer service to inquire about why the ink would not go into the tanks of my printer. The person I spoke to never seemed to understand what I was asking about. She finally said to send them pictures and gave me a case number...

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The lady on the phone was so rude and asking unnecessary questions and she didnt help me with anything and she sound like she hated her job not the customer service I was expecting trained your employees how to be more respectful and have some patience and how to talk to customers..

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Product or Service Quality
1.4
(335 reviews)
1.7
(643 reviews)
Reviewer's quote

Horrible customer service, they hang up and there is no way to call back. hours waiting, called every number available and no assistant...

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...If I paid full price for something and still had the receipt and it was within warranty, why do I have to settle for a refurbished product as a replacement..

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Price Affordability
2.2
(300 reviews)
2.4
(552 reviews)
Reviewer's quote

...With all the technology in the world they still find a way to make it fisher price..

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...After reading all that was involved in the price I decided I didn't want anything to do with it. Do you think they will leave me alone? NO They will not. I've never had a company breach my privacy like this one has and continues to do..

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Value for money
1.6
(294 reviews)
2.1
(562 reviews)
Reviewer's quote

...DON'T WASTE YOUR MONEY on an EPSON!BUY ANOTHER..

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This is a company that needs to go away, top to bottom everything that they are putting out is meant to drain money out of your pocket and in return you will get a flimsy, poorly constructed device that's sole purpose is to sign you up for ink on demand subscription services, sell you attentional...

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Epson and Hewlett Packard Pros and Cons

Pros
  • Printer
  • To be determined
  • Prinkter worked until the update that sabotaged it
  • Price
  • Used to have good customer service
  • I contacted hp customer service and also chat
Cons
  • Does not care about their products working for the consumer
  • Customer service
  • Quality
  • Customer service
  • Issue remains unresolved
  • Bad product

Epson and Hewlett Packard Most Positive Reviews

Top rated reviews
5

Printer bad ink drag all over photo

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5

i dont know thought i had a warranty to ask for help i have never had a l;aptop before only a tower of couse hewlett...

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5

Very dumb! All I needed to do is reinstall the ink cartridge, and now it works.

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5

Printer would not set up. It took a few calls but I have replacement one now and have ship the other one back.

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Epson and Hewlett Packard Most Critical Reviews

Lowest rated reviews
1

I bought a WF-3720 Epson Printer and since the beginning this printer has never worked. I called support and they waste...

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1

"The message comes up on the little screen that a printer head is damaged. This printer/scanner is treated very carefull...

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1

I bought 3 color ink in Epson252 and 1 black 252 just two days ago.
Today, two days later, these same ink cartridges are...

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1

I have been unable to purchase ink cartridges (902) for my HP Office Jet Pro. Been to Walmart, Best Buy, Staples and Ama...

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Epson and Hewlett Packard Latest Reviews

Recent published reviews
1

Tried to update printer about six months ago. Followed directions , screen froze as update firmware. Have tried every...

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1

I was on an instant ink program for 5 years with no issues.
One I cancelled the program and replaced the ink cartridges w...

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No votes

I got no answer said to call back grrr Im only able to work on weekends so it makes it hard to call back! My printer...

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1

I made the horrible mistake of buying a printer with the continuous ink option. After reading all that was involved in...

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