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Envision Rx Plus

Drug Stores and Drugs
  • 1 ISSUES RESOLVED
  • 88 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $4.9K AVERAGE LOSS
1.5
Customer service
Turnaround Time
Staff
Insurance Plans Acceptance
Diversity of Products or Services
  • Low premium 2
  • Encrypted emails 2
  • Sales 1
  • 2013 and 2014 coverage 1

Customers don't like

  • Misinformed customer service7
  • Disinterested and lack of information of representative on phone5
  • Tedious exceptions process4
  • Customer service3
  • Waiting until i was out of meds before deciding an issue2
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OptumRx

Drug Stores and Drugs
  • 0 ISSUES RESOLVED
  • 473 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.4
Customer service
Turnaround Time
Staff
Insurance Plans Acceptance
Diversity of Products or Services
  • Some reps who tried to help 6
  • Customer service reps are mostly nice and calm 4
  • That they are professional and respectful 3
  • Savings 3
  • Nada zero they are beyond despicable 2

Customers don't like

  • Order fulfillment9
  • Complete lack of honesty9
  • Incompetent employees7
  • Customer service7
  • Quality of call center people is very low4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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