Start a new comparison
Delete
  • 1 ISSUES RESOLVED
  • 144 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $3.9K AVERAGE LOSS
1.4
Customer service
Staff
Website
Turnaround Time
Diversity of Products or Services
  • Low premium 2
  • Encrypted emails 2
  • Sales 1
  • Price 1
  • Polite customer service but no solving of problem 1

Customers don't like

  • Misinformed customer service8
  • Customer service8
  • Disinterested and lack of information of representative on phone7
  • Waiting until i was out of meds before deciding an issue5
  • Tedious exceptions process4
Delete

OptumRx

Pharmacy
  • 0 ISSUES RESOLVED
  • 557 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.4
Customer service
Staff
Website
Turnaround Time
Diversity of Products or Services
  • Some reps who tried to help 6
  • Customer service reps are mostly nice and calm 4
  • That they are professional and respectful 3
  • Some reps tried to help 3
  • Savings 3

Customers don't like

  • Customer service14
  • Order fulfillment9
  • Complete lack of honesty9
  • Incompetent employees7
  • Totally unprofessional4
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel