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  • 1 ISSUES RESOLVED
  • 137 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $4.4K AVERAGE LOSS
1.4
Customer service
Staff
Website
Turnaround Time
Insurance Plans Acceptance
  • Low premium 2
  • Encrypted emails 2
  • Sales 1
  • Price 1
  • Polite customer service but no solving of problem 1

Customers don't like

  • Misinformed customer service8
  • Customer service8
  • Disinterested and lack of information of representative on phone6
  • Waiting until i was out of meds before deciding an issue4
  • Tedious exceptions process4
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Express Scripts

Pharmacy
Has verified representatives
  • 5 ISSUES RESOLVED
  • 142 COMPANY RESPONSES
  • 426 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
2.0
Customer service
Staff
Website
Turnaround Time
Insurance Plans Acceptance
  • Trying to save money 3
  • Value for money on accurate prescription 2
  • Price 2
  • Phone representative 2
  • Payments on high cost meds 2

Customers don't like

  • Terrible customer service16
  • Very pooor service5
  • Treated with disrespect5
  • Being hung up on5
  • No communication with patients4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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