PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Entrego Philippines and Ninja Van as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Entrego Philippines
Ninja Van

Entrego Philippines and Ninja Van Overview

Total reviews 315 532
Company responses 0 0
Issues resolved 1 1

Entrego Philippines and Ninja Van Consumer Ratings

Rank
263 out of 1173 in Transportation and Logistics category
200 out of 1173 in Transportation and Logistics category
Customer service
174 in category
115 in category
Reliability
129 in category
106 in category
Tracking Tool
106 in category
105 in category
Product or Service Quality
163 in category
140 in category

Entrego Philippines and Ninja Van Rating Details

Customer service
1.1 (155 reviews)
1.4 (253 reviews)
Reviewer's quote

...After a few days of no movement, i contacted their customer service. It takes them several hours to reply to one message and told me that the item is not deliverable anymore. I asked them why and no one replied...

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...How am I going to answer a phantom call ? The customer service hotline is bad. The agents make calls. They put you on hold and the line disconnects if it exceeds a few minutes...

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Reliability
1.1 (149 reviews)
1.3 (220 reviews)
Reviewer's quote

I am trying to change my delivery address since I left my apartment where my delivery address was indicated in my Globe postpaid.It was so hard because I cannot contact them anytime.John Marco Dizon0917591****

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Hi, I agree... Repeatedly consistently I faced difficulties with the homegrown ninja van in failing to meet in terms of quality/reliability/safe handling for deliveries, flexibility in scheduling and any form of assurance in terms of customer service/support! Ninjavan has damaged my parcels more...

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Tracking Tool
1.5 (139 reviews)
1.5 (209 reviews)
Reviewer's quote

We are expecting a package to be delivered last week and upon checking the package tracking link, there were a lot of misleading and incorrect information there. There is no attempt to contact even if they have the number of the recipient to check the location details for delivery. If this is...

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...be overwork, but the next day the guy didn't deliver the parcel again, and this time he doesn't even bother to msg me to inform, and for both time in the tracking system, he said i didn't attempt his call for parcel collection, DAFUXX!!! I was waiting the whole day at home just to make sure i can collect my parcel. Then I call their customer service, to ask for self-collection, all i ask for is just do my own self-collection at the HUB, Then the customer service ask me to wait for the HUB call me...

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Product or Service Quality
1.1 (128 reviews)
1.3 (238 reviews)
Reviewer's quote

...They need to improve their service. Very disappointed..

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...I was the loser and never trust Ninja delivery service and dont be a victim of online scam. When Ninja send you an item, and if you are suspicious that it could be a wrong item, then dont pay and accept the delivery. ..

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Entrego Philippines and Ninja Van Pros and Cons

Pros
  • No pros
  • Non
  • Stupid
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
Cons
  • Terrible delivery service
  • Poor service
  • Poor customer communication
  • Customer service
  • Suck service
  • Not serious in their business

Entrego Philippines and Ninja Van Most Positive Reviews

Top rated reviews
5

Hi.
It was supposed to deliver my parcel yesterday, June 13. Unfortunately, I was not on my phone because I did something...

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5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

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5

i am already accommodated and they replied which is good! they helped me

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5

I just want to tell that the delivery was awesome and wonderful! because the shipper is kind! I think the delay of the...

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Entrego Philippines and Ninja Van Most Critical Reviews

Lowest rated reviews
1

Their Courier/Logistics is unreliable and untrustworthy. They'll receive items early and deliver them so damn Late! And...

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1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

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1

This company is a complete mess. Takes more than 10 days just to "sort" the order and even more days to tag it as "in...

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1

Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my...

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Entrego Philippines and Ninja Van Latest Reviews

Recent published reviews
2

I am trying to change my delivery address since I left my apartment where my delivery address was indicated in my Globe...

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1

I ordered online several items from different companies which chose ninjavan to deliver; each time -
1. ninjavan sent sms...

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No votes

How come my package is in a final stage in returning to sender?
When everyday i was assured on chat support of the delive...

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No votes

He mock me because i didn't answer his call.

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Entrego Philippines and Ninja Van Products and Services

Most reviewed product and services
  • Entrego Philippines Delivery Service (122 reviews)
  • Entrego Philippines Vehicle Driver (5 reviews)
  • Ninja Van Delivery Service (357 reviews)
  • Ninja Van Vehicle Driver (76 reviews)
  • Ninja Van Courier Delivery Service (15 reviews)