PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Entrego Philippines and Ninja Van as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Entrego Philippines
Ninja Van

Entrego Philippines and Ninja Van Overview

Total reviews
132
505
Company responses
0
0
Issues resolved
1
1

Entrego Philippines and Ninja Van Consumer Ratings

Rank
241 out of 1032 in Transportation and Logistics category
184 out of 1032 in Transportation and Logistics category
Customer service
164 in category
103 in category
Reliability
123 in category
92 in category
Tracking Tool
120 in category
98 in category
Product or Service Quality
157 in category
127 in category

Entrego Philippines and Ninja Van Rating Details

Customer service
1 (66 reviews)
1.4 (235 reviews)
Reviewer's quote

...No one from customer service or a driver even tried to call me to verify my address..

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...The customer service responded saying it was delivered to my address. Liars and crooks. Fake delivery report...

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Reliability
1 (65 reviews)
1.3 (209 reviews)
Reviewer's quote

I do not know how to express my feeling towards your lamentable service, service being a misnomer, twice packages have been dispatched to my Baguio address from Lazada via your company with the same result both times, the parcel was undelivered and returned to sender.Not through any fault of ours,...

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Hi, I agree... Repeatedly consistently I faced difficulties with the homegrown ninja van in failing to meet in terms of quality/reliability/safe handling for deliveries, flexibility in scheduling and any form of assurance in terms of customer service/support! Ninjavan has damaged my parcels more...

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Tracking Tool
1.3 (64 reviews)
1.5 (198 reviews)
Reviewer's quote

...So I tried to call the delivery guy they said they'll finish the route and they'll head towards my home it has been 5 days and now in their tracking website its written there that they'll return the package to the sender which is kinda messed up..

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Of course, they failed to deliver but never update the tracking information. Until I called their customer service, they say they don't have my address and promise to deliver the next day. What happened the next day? Nothing updated on their tracking site and when I called, again, they say no...

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Product or Service Quality
1.1 (60 reviews)
1.3 (226 reviews)
Reviewer's quote

...6 (today): no change in tracking status; no helpful response from customer service (FB Messenger) - no feedback as to why my package is delayed, always just says they will follow-up..

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Called their customer service office to confirmed pick up address and collection time in early morning, wait until everything time and just received a message said unable to pick up. Even already informed office early morning said urgent and need to ship out on time. Called their customer service...

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Entrego Philippines and Ninja Van Pros and Cons

Pros
  • Non
  • Stupid
  • No pros
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
Cons
  • Does not deliver package says customer rejected package instead
  • Poor service
  • Poor customer communication
  • Not serious in their business
  • Suck service
  • Poor reliability

Entrego Philippines and Ninja Van Most Positive Reviews

Top rated reviews
5

Hi.
It was supposed to deliver my parcel yesterday, June 13. Unfortunately, I was not on my phone because I did something...

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5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

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5

i am already accommodated and they replied which is good! they helped me

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5

I just want to tell that the delivery was awesome and wonderful! because the shipper is kind! I think the delay of the...

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Entrego Philippines and Ninja Van Most Critical Reviews

Lowest rated reviews
1

Their Courier/Logistics is unreliable and untrustworthy. They'll receive items early and deliver them so damn Late! And...

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1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

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1

This company is a complete mess. Takes more than 10 days just to "sort" the order and even more days to tag it as "in...

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1

Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my...

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Entrego Philippines and Ninja Van Latest Reviews

Recent published reviews
No votes

They texted me that they will try to deliver my parcel. Then I'm waiting on that day. The courier did not make a text th...

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No votes

NINJA VAN IS USELESS!! U should stop if u cannot even call your customer to inform that our parcel has arrived. I know...

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No votes

I ordered 2 UVC Sterilizing Lamps, Lazada package 0031-700000661822. Delivered today.
One works perfectly while the other...

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2

Sobrang bagal niyo. lagpas na 1 month yung parcel ko di parin dumating, 3 weeks after ordering ko na kailangan pero...

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Entrego Philippines and Ninja Van Products and Services

Most reviewed product and services
  • Entrego Philippines Delivery Service (69 reviews)
  • Ninja Van Delivery Service (350 reviews)
  • Ninja Van Vehicle Driver (76 reviews)
  • Ninja Van Courier Delivery Service (14 reviews)