PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zipcar and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zipcar
Enterprise Rent A Car

Zipcar and Enterprise Rent A Car Overview

Total reviews
51
1902
Company responses
0
0
Issues resolved
0
23

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1902 reviews. It is 1851 reviews more than Zipcar received since Dec 21, 2011.

Zipcar and Enterprise Rent A Car Consumer Ratings

Rank
42 out of 892 in Rentals category
54 out of 892 in Rentals category
Customer service
39 in category
41 in category
Website
42 in category
51 in category
Product or Service Quality
38 in category
41 in category

According to consumer ratings and reviews, Zipcar ranks 12 points higher in the Rentals category than Enterprise Rent A Car. People gave Zipcar 1.4 stars for Customer service criterion in Rentals category and it is 134 points higher than the worst rated brand in this category. At the same time, Enterprise Rent A Car was rated 1.4 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Zipcar has a higher rating than Enterprise Rent A Car. Regarding Product or Service Quality criterion, consumers gave Zipcar 1.8 stars and it is 78% greater than other in category. Enterprise Rent A Car however was rated 1.7 stars and it is 76% greater than other in category.

Zipcar and Enterprise Rent A Car Rating Details

Customer service
1.4 (27 reviews)
1.4 (629 reviews)
Reviewer's quote

...It’s been a three days since I am trying to contact customer service no one is picking up..

Leitha

...All in all, the two-day rental cost me almost double what it should have simply because Enterprise had such poor customer service. I will be very reluctant to use them again and will share my experience with all of my friends and colleagues..

Leslie H
Website
2.4 (26 reviews)
2.1 (503 reviews)
Reviewer's quote

...I tried to report it using their website, but no go. There is no option to report defects with the car. The only option is to call CS...

pissed u

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

Alannis
Product or Service Quality
1.8 (25 reviews)
1.7 (472 reviews)
Reviewer's quote

I am being charged for calling to complain. I rented a vehicle to go back to college. When there was a problem, I called to explain that I was 5 hours aways and there was a problem. I was assured that the time could be extended but someone had rented it at the exact time I had to return the...

Cheyla

...Customer service and reservations are a joke. They deserve no stars..

Michael B

Zipcar and Enterprise Rent A Car Pros and Cons

Pros
  • Close to pubic transportation
  • Convenience
  • Roadside assistance
  • Location
  • Price
  • Friendly agents
Cons
  • Poor customer service
  • No response to emails
  • Immature cancellation of my membership
  • Customer service
  • Service
  • Not helpful staff

Zipcar and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
4.5

I've been a member for 9 years. I use Zipcar A LOT. $$$$$ I love the convenience and I appreciate the cost. But this...

5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

Zipcar and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

I thought that Zipcar service was great however over the past year the service has plummeted in my opinion and their...

1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

Zipcar and Enterprise Rent A Car Latest Reviews

Recent published reviews

Busy signal no answer busy signal

Read all 51 reviews
1

I rented a vehicle from the Tappahannock Enterprise Rent A Car in October of this year, returned vehicle and was told...

Read all 1902 reviews

Zipcar and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Zipcar Car Rental (16 reviews)
  • Zipcar Customer Care (7 reviews)
  • Zipcar Account (4 reviews)
  • Enterprise Rent A Car Car Rental (1043 reviews)
  • Enterprise Rent A Car Customer Care (146 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)