PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Usave Car And Truck Rental and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Usave Car And Truck Rental
Enterprise Rent A Car

Usave Car And Truck Rental and Enterprise Rent A Car Overview

Total reviews 110 2033
Company responses 0 0
Issues resolved 0 23

Usave Car And Truck Rental and Enterprise Rent A Car Consumer Ratings

Rank
120 out of 395 in Rentals category
63 out of 395 in Rentals category
Customer service
65 in category
No votes
Product or Service Quality
47 in category
No votes
Price Affordability
79 in category
No votes
Diversity of Products or Services
80 in category
No votes

Usave Car And Truck Rental and Enterprise Rent A Car Rating Details

Customer service
1.1 (50 reviews)
No votes
Reviewer's quote

...U-Save and left message(Never got a response) - Filled out a request to cancel and refund insurance on their website(never got a response) - Called their customer service number who said they could not help - Sent emails to all U-Save addresses I could find outlining my issue and providing documents proving I had liability coverage - Heard back from their corporate, and they reduced the daily charge from 16. 99 to 8. 50 per day for insurance I did not need or want! - Still have rental car and will by pursuing this further with:...

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...some of them dont even know their own terms of their agreements some of them will charge you new deposits for agreements and the answer I got when I called customer service was did I read my agreement?I had a great agent at first and then they saw that I was going to rent a car for a long time he stopped dealing with me which is fine I dealt with the person who is closest to my house I wont mention names but my mom has also dealt with Enterprise and some of them dont even know their own terms of their agreements some of them will charge you new deposits for...

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Product or Service Quality
1.5 (42 reviews)
No votes
Reviewer's quote

At least the guy I was interacting with directly maintained more professionalism and customer service. He explained I don't have to sign anything and not to worry about any claims. My recommendation is be cautious about renting from this location particularly if you feel forced into paying for...

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I cannot reach the Franklin office ever, no matter how I tried so on 9/5/20 I called customer service after being on hold for at least 15 minutes and spoke to Derek to file a complaint and he hangs up on me before transferring me to the Sarasota office instead of Franklin. By now I'm getting...

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Price Affordability
1.8 (39 reviews)
No votes
Reviewer's quote

...Was happy before, because cars have a good price and are clean, no matteralways return money late. But now is not money back..

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He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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Diversity of Products or Services
1.6 (38 reviews)
No votes
Reviewer's quote

...Do Not utilize this companies services. They charge you for picking you up at the airport and dropping you off 20% of your complete bill (including the $20/day of insurance) and you have to pay it, because you are already 10 miles from the airport with nothing and no one else around..

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...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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Usave Car And Truck Rental and Enterprise Rent A Car Pros and Cons

Pros
  • Fair pricing of the rental
  • Clean vehicle
  • Price and desk people
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Wont return the deposit months later
  • Worse service ever
  • U-save
  • Customer service
  • Service
  • Not helpful staff

Usave Car And Truck Rental and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
4.3

We go to Costa Rica, near Liberia, for the month of January each year. We have had varying degrees of success in...

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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3.6

Rent 4 times from USave/Miami and always ask for a secure deposit $250 charged inmediately... and always I have to wait...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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Usave Car And Truck Rental and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

1. Didn't have the car we had reserved.
2. The car we took failed to start an hour after we got it.
3. 3-4 hours spent g...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

I reserved through Expedia, and went from NYC to Newark airport to pick up my car. When I got there, I was told they do...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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Usave Car And Truck Rental and Enterprise Rent A Car Latest Reviews

Recent published reviews
No votes

I rented a vehicle to go to a funeral up north. I came back a day early and asked if the gas was in the correct place...

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No votes

New employee was there years ago. I paid for the rental and not understanding why Im on a DNR list 5 years later when...

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1

- Rented car through car.rentals.com and was quoted $92.78 for 7 days
- Nothing in that agreement stated anything about a...

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2.3

IT just seems to me they are supposed to thouroughly clean the car for corona virus anyway and they are giving me grief...

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Usave Car And Truck Rental and Enterprise Rent A Car Products and Services

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