PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Usave Car And Truck Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Usave Car And Truck Rental

Enterprise Rent A Car and Usave Car And Truck Rental Overview

Total reviews 2056 110
Company responses 0 0
Issues resolved 23 0

Enterprise Rent A Car and Usave Car And Truck Rental Consumer Ratings

Rank
62 out of 395 in Rentals category
121 out of 395 in Rentals category
Customer service
49 in category
76 in category
Diversity of Products or Services
65 in category
91 in category
Price Affordability
53 in category
91 in category
Product or Service Quality
46 in category
58 in category

Enterprise Rent A Car and Usave Car And Truck Rental Rating Details

Customer service
1.4 (705 reviews)
1.1 (50 reviews)
Reviewer's quote

...I called customer service and they said there is absolutely nothing they can do. They don't have access. I told them this was ridiculous not only did they remove my points but charged me a higher rate...

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...U-Save and left message(Never got a response) - Filled out a request to cancel and refund insurance on their website(never got a response) - Called their customer service number who said they could not help - Sent emails to all U-Save addresses I could find outlining my issue and providing documents proving I had liability coverage - Heard back from their corporate, and they reduced the daily charge from 16. 99 to 8. 50 per day for insurance I did not need or want! - Still have rental car and will by pursuing this further with:...

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Diversity of Products or Services
1.9 (548 reviews)
1.6 (38 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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...Do Not utilize this companies services. They charge you for picking you up at the airport and dropping you off 20% of your complete bill (including the $20/day of insurance) and you have to pay it, because you are already 10 miles from the airport with nothing and no one else around..

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Price Affordability
2.2 (543 reviews)
1.8 (39 reviews)
Reviewer's quote

33 differance for? I asked her again what the difference in the price for 7 days was 7 Days comes 163 82 and I was being charged 185. 85 so I asked her what the difference in what was and she couldn't tell me. I suggested is it taxes? she said yeah and then I said well why are you adding on tax...

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...Was happy before, because cars have a good price and are clean, no matteralways return money late. But now is not money back..

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Product or Service Quality
1.7 (535 reviews)
1.5 (42 reviews)
Reviewer's quote

Incompetent customer service people who can't solve the problem when it arises. I have a DNR that I need to be fixed that I have to wait 3 to 5 business days to fix..

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At least the guy I was interacting with directly maintained more professionalism and customer service. He explained I don't have to sign anything and not to worry about any claims. My recommendation is be cautious about renting from this location particularly if you feel forced into paying for...

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Enterprise Rent A Car and Usave Car And Truck Rental Pros and Cons

Pros
  • Location
  • Price
  • Standard of car was good and clean
  • Fair pricing of the rental
  • Clean vehicle
  • Price and desk people
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Wont return the deposit months later
  • Worse service ever
  • U-save

Enterprise Rent A Car and Usave Car And Truck Rental Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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4.3

We go to Costa Rica, near Liberia, for the month of January each year. We have had varying degrees of success in...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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3.6

Rent 4 times from USave/Miami and always ask for a secure deposit $250 charged inmediately... and always I have to wait...

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Enterprise Rent A Car and Usave Car And Truck Rental Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

1. Didn't have the car we had reserved.
2. The car we took failed to start an hour after we got it.
3. 3-4 hours spent g...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

I reserved through Expedia, and went from NYC to Newark airport to pick up my car. When I got there, I was told they do...

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Enterprise Rent A Car and Usave Car And Truck Rental Latest Reviews

Recent published reviews
2.3

Rented A auto from Enterprise in Brooklyn N.Y. on 11/07/2020. upon return of auto I was informed of 'damage' which I...

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No votes

I rented a vehicle to go to a funeral up north. I came back a day early and asked if the gas was in the correct place...

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5

Ashley Gannon at you Ashland ky location. She is a pleasure to work with. Always helpful and eager to make a customer...

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1

- Rented car through car.rentals.com and was quoted $92.78 for 7 days
- Nothing in that agreement stated anything about a...

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Enterprise Rent A Car and Usave Car And Truck Rental Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1093 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Enterprise Rent A Car Manager (68 reviews)
  • Usave Car And Truck Rental Car Rental (68 reviews)
  • Usave Car And Truck Rental Car Rental Booking (3 reviews)
  • Usave Car And Truck Rental Mitsubishi Car Rental (1 review)