PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Rent A Wheel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Rent A Wheel

Enterprise Rent A Car and Rent A Wheel Overview

Total reviews
1976
343
Company responses
0
0
Issues resolved
23
1

Enterprise Rent A Car and Rent A Wheel Consumer Ratings

Rank
63 out of 387 in Rentals category
84 out of 387 in Rentals category
Customer service
50 in category
42 in category
Website
61 in category
84 in category
Diversity of Products or Services
63 in category
74 in category
Price Affordability
52 in category
83 in category

Enterprise Rent A Car and Rent A Wheel Rating Details

Customer service
1.4 (661 reviews)
1.5 (145 reviews)
Reviewer's quote

I take it to Enterprise which is being watched over by National, Anthony Barnes Assistant Manager, who in my opinion is trained or knowledgeable in customer service, and therefore doesn't require a title of manager. He has no authority to make decisions, he sees every situation as black and white,...

Read full review

...I called customer service and left a message no one called back. Sat I get a call about a payment I reminded them that I have returned the rims they said ok but they hit my account for 176. 00 now I have that and a NSF fee for 36...

Read full review
Website
2.1 (525 reviews)
1.8 (133 reviews)
Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

Read full review

...what is says on the *** website approved no matter what . But I guess they don't work that way and the manager didn't want to order the wheels for our car. For which we will pay it anyways...

Read full review
Diversity of Products or Services
1.9 (516 reviews)
1.8 (129 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

Read full review

I will highly recommen his location to anyone , i had work with customers services for over 20 years; Iam very satisfied and appreciated with him. I normally don't do this, but Aj, deserve to be recognize as a role model as a manager, I thanks AJ for yhe great job that he does and also the way his...

Read full review
Price Affordability
2.2 (511 reviews)
1.9 (121 reviews)
Reviewer's quote

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

Read full review

The price quoted to me from employee to manager increased 200 dollars . The manager seemed to be trying to make a additional profit after lying to me about the original quote by the employee who was not present . He seemed to be very experienced with his selling scams and mind games this location...

Read full review

Enterprise Rent A Car and Rent A Wheel Pros and Cons

Pros
  • Location
  • Price
  • Friendly agents
  • Tire tech
  • Seeing pretty faces
  • Juan was helpful i guess
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Experience with rent a wheel
  • Manager stinks like crap his very unprofessional
  • Service

Enterprise Rent A Car and Rent A Wheel Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

Read full review
5

They hooked me up in San Diego best in the WEST . SHOUT OUT TO MY CHULA VISTA LOCATION

Read full review
5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

Read full review
5

Great Customer service . Very organized and Put Together , I love the staff and the Hard Work

Read full review

Enterprise Rent A Car and Rent A Wheel Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

Read full review
1

they said they couldnt help that *** iam getting a lawyer because i went to 3 wheel repair places in atlanta an they...

Read full review
1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

Read full review
1

Being charged for insurance on tires and rims without it being part of rental contract or not even asked if I wanted...

Read full review

Enterprise Rent A Car and Rent A Wheel Latest Reviews

Recent published reviews
1

I showed up to rent the car at National rental which was a rental off Hotwire. I was told I am on the do not rent list....

Read full review
2.8

I was told 20 down will get me started. I get there I had to pay my first month. The same day I was there they put the...

Read full review
No votes

I was contacted by Enterprise Rent A Car basically the same thing happened after I wrote 6-7 reviews. No resolution was....

Read full review
No votes

I recently made a contract for wheels and tires with the store in Odessa, TX. I drive a Cadillac Escalade. The minute I...

Read full review

Enterprise Rent A Car and Rent A Wheel Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1068 reviews)
  • Enterprise Rent A Car Customer Care (148 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Rent A Wheel Customer Care (55 reviews)
  • Rent A Wheel Manager (17 reviews)
  • Rent A Wheel Car Part Installation (8 reviews)