PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Rent A Wheel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Rent A Wheel

Enterprise Rent A Car and Rent A Wheel Overview

Total reviews
1902
325
Company responses
0
0
Issues resolved
23
1

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1902 reviews. It is 1577 reviews more than Rent A Wheel received since Aug 27, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Enterprise Rent A Car customer support team than with Rent A Wheel customer service.

Enterprise Rent A Car and Rent A Wheel Consumer Ratings

Rank
54 out of 892 in Rentals category
74 out of 892 in Rentals category
Customer service
41 in category
34 in category
Website
51 in category
70 in category
Diversity of Products or Services
57 in category
63 in category

According to consumer ratings and reviews, Enterprise Rent A Car ranks 20 points higher in the Rentals category than Rent A Wheel. People gave Enterprise Rent A Car 1.4 stars for Customer service criterion in Rentals category and it is 132 points higher than the worst rated brand in this category. At the same time, Rent A Wheel was rated 1.5 stars for Customer service criterion in this category and it is 139 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Enterprise Rent A Car has a higher rating than Rent A Wheel. Regarding Diversity of Products or Services criterion, consumers gave Enterprise Rent A Car 1.9 stars and it is 67% greater than other in category. Rent A Wheel however was rated 1.8 stars and it is 64% greater than other in category.

Enterprise Rent A Car and Rent A Wheel Rating Details

Customer service
1.4 (630 reviews)
1.5 (139 reviews)
Reviewer's quote

...All in all, the two-day rental cost me almost double what it should have simply because Enterprise had such poor customer service. I will be very reluctant to use them again and will share my experience with all of my friends and colleagues..

Leslie H

...that car the front desk women did not attempt to see if they can assist in any other way and I believe there could have been other options the front desk customer service representative did not try to help me in any other way besides saying “ I should try returning another day” I did mention I do have a flat tire and her poor customer service was really...

Paticia
Website
2.1 (503 reviews)
1.8 (127 reviews)
Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

Alannis

...what is says on the *** website approved no matter what . But I guess they don't work that way and the manager didn't want to order the wheels for our car. For which we will pay it anyways...

PissedConsumer1115070
Diversity of Products or Services
1.9 (496 reviews)
1.8 (121 reviews)
Reviewer's quote

or me this Costco-Enterprise Rental Car experience was a first in my 1000+ trips in the last 25+ years.On 11/21/2019, around 8pm, after searching through quite a few rental locations using Costco Travel's website I made a reservation to pick up a 7+ passenger large SUV on the afternoon of 11/25/19...

Alan H

I have not done business with these people and they are leaving letters at my apartment when I am away which is when we leave out just for an hour or less. They are not in the mail box, but slid between the cracks on the door. The person they are looking for does not even live at this apartment....

PissedConsumer1633926

Enterprise Rent A Car and Rent A Wheel Pros and Cons

Pros
  • Location
  • Price
  • Friendly agents
  • Seeing pretty faces
  • Juan was helpful i guess
  • David bowman on monroe
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Experience with rent a wheel
  • Stealing money
  • Service

Enterprise Rent A Car and Rent A Wheel Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

5

They hooked me up in San Diego best in the WEST . SHOUT OUT TO MY CHULA VISTA LOCATION

Enterprise Rent A Car and Rent A Wheel Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

1

they said they couldnt help that *** iam getting a lawyer because i went to 3 wheel repair places in atlanta an they...

Enterprise Rent A Car and Rent A Wheel Latest Reviews

Recent published reviews
1

I rented a vehicle from the Tappahannock Enterprise Rent A Car in October of this year, returned vehicle and was told...

Read all 1902 reviews
1

I need someone to call me

Read all 325 reviews

Enterprise Rent A Car and Rent A Wheel Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1043 reviews)
  • Enterprise Rent A Car Customer Care (146 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)
  • Rent A Wheel Customer Care (51 reviews)
  • Rent A Wheel Manager (16 reviews)
  • Rent A Wheel Car Part Installation (9 reviews)