PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Payless Car Rental and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Payless Car Rental
Enterprise Rent A Car

Payless Car Rental and Enterprise Rent A Car Overview

Total reviews
496
1937
Company responses
0
0
Issues resolved
3
23

Payless Car Rental and Enterprise Rent A Car Consumer Ratings

Rank
112 out of 385 in Rentals category
64 out of 385 in Rentals category
Customer service
78 in category
49 in category
Discounts and Special Offers
79 in category
36 in category
Diversity of Products or Services
92 in category
65 in category
Product or Service Quality
80 in category
46 in category

Payless Car Rental and Enterprise Rent A Car Rating Details

Customer service
1.1 (213 reviews)
1.4 (648 reviews)
Reviewer's quote

...Customer service was also no help. He just kept repeating its going to take 14 days to get my money back if it was actually cancelled. Horrible comprehension of the issue a hand..

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... have a credit card and this was after we traveled an hour past our location only to be sent back to our original location to get the vehicle we needed called customer service to make a complaint was told it was escalated to the supervisors well two weeks later still no phone call I took my business my debit card and 1,000. 00 somewhere else....

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Discounts and Special Offers
1.4 (167 reviews)
1.8 (495 reviews)
Reviewer's quote

...Enterprise was very helpful and did give us some discounts. This is apparently a common situation in Tampa. I will never use Payless again..

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...did not!!! This was the 2nd bad experience with this location they are terrible!!! Horrible customer service!!!!! I needed this rental to take one of my 2 special children to Texas children's hospital in Katy for treatment and now i will have to cancel my appt. As well as my hotel reservations!!!! I am so livid at the way i was treated i will never...

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Diversity of Products or Services
1.5 (163 reviews)
1.9 (507 reviews)
Reviewer's quote

...52!!! PAYLESS FRAUDULENTLY added Optional Services/Products to the price that I clearly DECLINED on my rental receipt! BEWARE of PAYLESS CAR RENTAL or at least watch the Undercover PAYLESS CAR RENTALScam CBS aired on television. ..

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...I used my wallet to pay for services and arrived home going straight into my apartment with no stops in between. approximately 100 feet from van drop off to my door. went inside and discovered my loss later that evening...

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Product or Service Quality
1.3 (160 reviews)
1.7 (490 reviews)
Reviewer's quote

...Their customer service is a joke. Filed a complaint with BBB and Attorney General of Florida. Still waiting to hear from Paycrap..

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Cant get in touch with enterprise claim service! Keep getting calls from an unknown number and my iPhone will not except calls from an unknown numbers ! This has been going on for at least three weeks! I have not been able to speak with anyone! This does not make sense! Could someone please call me...

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Payless Car Rental and Enterprise Rent A Car Pros and Cons

Pros
  • Original rate
  • Unethical hidden charges
  • Advertised rate
  • Location
  • Price
  • Friendly agents
Cons
  • Terrible customer service
  • Unethical employees
  • Huge price jump
  • Customer service
  • Service
  • Not helpful staff

Payless Car Rental and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

By uderstanding kindnesses and thoughtfulness.

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

I left my phone on the bus at the Huston Hobby Air port Location. Demerits not only kept my phone safe, answered it...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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Payless Car Rental and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. ...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

This is my first time rent car from Payless. I rent many times with Avis before. And I thought the price is good. It co...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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Payless Car Rental and Enterprise Rent A Car Latest Reviews

Recent published reviews
1

I rented a car on 4/30 at the NORWITCH DRIVE LOCATION I drove it home less than half an hour they impounded the car out...

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No votes

Rented car to an incompetent person, he was hospitalized after arriving at hospital and vehicle had to be retrieved by...

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4.4

What is the STATUS of the Refund of $70.94 for a tire that I had to purchased at Firestone Auto Care in Youngstown Ohio...

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1

Attempted to pick up a car from location on el Cahon Blvd in San Diego didnt have the right vehicle took a very long...

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Payless Car Rental and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Payless Car Rental Car Rental (359 reviews)
  • Payless Car Rental Customer Care (28 reviews)
  • Payless Car Rental Car Rental Booking (10 reviews)
  • Enterprise Rent A Car Car Rental (1055 reviews)
  • Enterprise Rent A Car Customer Care (148 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)