PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Payless Car Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Payless Car Rental

Enterprise Rent A Car and Payless Car Rental Overview

Total reviews
1903
479
Company responses
0
0
Issues resolved
23
3

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1903 reviews. It is 1424 reviews more than Payless Car Rental received since Oct 9, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Enterprise Rent A Car customer support team and Payless Car Rental customer service.

Enterprise Rent A Car and Payless Car Rental Consumer Ratings

Rank
54 out of 892 in Rentals category
94 out of 892 in Rentals category
Customer service
41 in category
64 in category
Website
51 in category
81 in category
Diversity of Products or Services
57 in category
74 in category

According to consumer ratings and reviews, Enterprise Rent A Car ranks 40 points higher in the Rentals category than Payless Car Rental. People gave Enterprise Rent A Car 1.4 stars for Customer service criterion in Rentals category and it is 132 points higher than the worst rated brand in this category. At the same time, Payless Car Rental was rated 1.1 stars for Customer service criterion in this category and it is 109 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Enterprise Rent A Car has a higher rating than Payless Car Rental. Regarding Diversity of Products or Services criterion, consumers gave Enterprise Rent A Car 1.9 stars and it is 67% greater than other in category. Payless Car Rental however was rated 1.5 stars and it is 57% greater than other in category.

Enterprise Rent A Car and Payless Car Rental Rating Details

Customer service
1.4 (630 reviews)
1.1 (205 reviews)
Reviewer's quote

... had the pleasure of navigating through Enterprise’s “damaged vehicle process” almost seamlessly thanks to three very helpful, patient and understanding service managers:,Julian Clarke, Kevin Freeman and Duane Pikes. These three men were professional, courteous and swift in handling my needs. I truly appreciate that even near closing time, they ALL went above and beyond to insure I was well taken care of...

PissedConsumer1729835

...Customer service was also no help. He just kept repeating its going to take 14 days to get my money back if it was actually cancelled. Horrible comprehension of the issue a hand..

CHAREVE D
Website
2.1 (503 reviews)
1.7 (151 reviews)
Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

Alannis

...3 Complaints were filed on website. Responded once stating the complaint was closed. Weeks later from that rental location employee told me the manager was coming to phone refusing to give me any other number, then transferred me to someones voicemail...

PissedConsumer1139417
Diversity of Products or Services
1.9 (496 reviews)
1.5 (157 reviews)
Reviewer's quote

or me this Costco-Enterprise Rental Car experience was a first in my 1000+ trips in the last 25+ years.On 11/21/2019, around 8pm, after searching through quite a few rental locations using Costco Travel's website I made a reservation to pick up a 7+ passenger large SUV on the afternoon of 11/25/19...

Alan H

They had me sign the agreement without telling me what the charges were, and later I found out that I was charged $190/day for my rental car, instead of $106 total I was quoted for. When I talked to the customer representatives, they said since I signed that agreement, they will not provide any...

PissedConsumer1438930

Enterprise Rent A Car and Payless Car Rental Pros and Cons

Pros
  • Location
  • Price
  • Friendly agents
  • Original rate
  • Unethical hidden charges
  • Advertised rate
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Terrible customer service
  • Huge price jump
  • Concept to cheat people

Enterprise Rent A Car and Payless Car Rental Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

5

By uderstanding kindnesses and thoughtfulness.

Enterprise Rent A Car and Payless Car Rental Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

1

While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. ...

Enterprise Rent A Car and Payless Car Rental Latest Reviews

Recent published reviews
5

After the horrible discovery of a smashed window and my personal belongings stolen from the Enterprise vehicle I had ren...

Read all 1903 reviews
1.6

They charged me for a full tank of gas when I rented the car. I said I would use less than half. They said they would...

Read all 479 reviews

Enterprise Rent A Car and Payless Car Rental Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1043 reviews)
  • Enterprise Rent A Car Customer Care (146 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)
  • Payless Car Rental Car Rental (353 reviews)
  • Payless Car Rental Customer Care (25 reviews)
  • Payless Car Rental Car Rental Booking (10 reviews)