PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Payless Car Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Payless Car Rental

Enterprise Rent A Car and Payless Car Rental Overview

Total reviews 2078 504
Company responses 0 0
Issues resolved 23 3

Enterprise Rent A Car and Payless Car Rental Consumer Ratings

Rank
62 out of 358 in Rentals category
116 out of 358 in Rentals category
Customer service
49 in category
83 in category
Website
59 in category
103 in category
Diversity of Products or Services
65 in category
97 in category
Price Affordability
55 in category
104 in category

Enterprise Rent A Car and Payless Car Rental Rating Details

Customer service
1.4 (712 reviews)
1.1 (223 reviews)
Reviewer's quote

...I called customer service and they said there is absolutely nothing they can do. They don't have access. I told them this was ridiculous not only did they remove my points but charged me a higher rate...

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...Customer service transferred me a total of 7 times. Finally the person says the floor had dirt on it and was going to uphold the $250 cleaning bill. Never will I rent from Payless again..

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Website
2.2 (564 reviews)
1.6 (166 reviews)
Reviewer's quote

...Wanted to argue when I was trying to show them what the requirements say on the website..

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...3 Complaints were filed on website. Responded once stating the complaint was closed. Weeks later from that rental location employee told me the manager was coming to phone refusing to give me any other number, then transferred me to someones voicemail...

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Diversity of Products or Services
1.9 (556 reviews)
1.5 (172 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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...52!!! PAYLESS FRAUDULENTLY added Optional Services/Products to the price that I clearly DECLINED on my rental receipt! BEWARE of PAYLESS CAR RENTAL or at least watch the Undercover PAYLESS CAR RENTALScam CBS aired on television. ..

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Price Affordability
2.2 (550 reviews)
1.7 (160 reviews)
Reviewer's quote

33 differance for? I asked her again what the difference in the price for 7 days was 7 Days comes 163 82 and I was being charged 185. 85 so I asked her what the difference in what was and she couldn't tell me. I suggested is it taxes? she said yeah and then I said well why are you adding on tax...

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We reserved a car and took printout to counter, they told us we could upgrade for the same price 251. 00. As long as its the same price...

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Enterprise Rent A Car and Payless Car Rental Pros and Cons

Pros
  • Location
  • Price
  • Standard of car was good and clean
  • Original rate
  • Unethical hidden charges
  • Advertised rate
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Terrible customer service
  • Unethical employees
  • Misleading information

Enterprise Rent A Car and Payless Car Rental Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

I left my phone on the bus at the Huston Hobby Air port Location. Demerits not only kept my phone safe, answered it...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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4.7

I went to all the other car rentals at sacramento airport an they were all the same rude , expensive , wanted $450 ...

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Enterprise Rent A Car and Payless Car Rental Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. ...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

This is my first time rent car from Payless. I rent many times with Avis before. And I thought the price is good. It co...

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Enterprise Rent A Car and Payless Car Rental Latest Reviews

Recent published reviews
1.5

Never got the issue fixed . Turned in a car with a steering wheel issue and was given a worse car with a ton of miles...

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1

Returned vehicle on 11/10. Received letter dated 7 days later stating there was a "smoke smell" in the vehicle and...

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3.4

I had what the DMV told me to present since I had to get a copy online due.to Covid-19. They refused to serve me.

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1

I picked up the car at night, drove to my destination. The next day when the sun came out the car smelled of vomit....

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Enterprise Rent A Car and Payless Car Rental Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1099 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Enterprise Rent A Car Manager (68 reviews)
  • Payless Car Rental Car Rental (365 reviews)
  • Payless Car Rental Car Rental Booking (10 reviews)
  • Payless Car Rental Chevrolet Car Rental (5 reviews)