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Delete
  • 12 ISSUES RESOLVED
  • 1448 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $665 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Location
  • Location 12
  • Friendly agents 10
  • Price 7
  • Standard of car was good and clean 6
  • Clean car 5

Customers don't like

  • Customer service36
  • Added charges14
  • Service14
  • Representation of charges11
  • Bad customer service8
Delete
  • 3 ISSUES RESOLVED
  • 404 TOTAL REVIEWS
  • $35.6K CLAIMED LOSSES
  • $251 AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Location
  • Original rate 7
  • Advertised rate 5
  • Reserving online 3
  • Unethical hidden charges 3
  • Woman at the counter 2

Customers don't like

  • Concept to cheat people13
  • Terrible customer service12
  • Rude employees6
  • Useless customer service6
  • Upselling and unwanted charge6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Stella Westwell
#1317725
There is no comparison. I have rented from Enterprise dozens of times and have always been completely satisfied. I rented from Payless one time and would never ever rent from Payless again, even if rates for other rental companies are twice as much as Payless.