Enterprise Rent A Car vs Payless Car Rental: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Payless Car Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Enterprise Rent A Car

1.8

Payless Car Rental

1.4

Enterprise Rent A Car

Payless Car Rental

Enterprise Rent A Car and Payless Car Rental Overview

Total reviews

1943

497

Company responses

Issues resolved

Enterprise Rent A Car and Payless Car Rental Consumer Ratings

Rank

64 out of 385 in Rentals category

113 out of 385 in Rentals category

Customer service

49 in category

77 in category

Website

60 in category

98 in category

Diversity of Products or Services

64 in category

91 in category

Price Affordability

51 in category

97 in category

Enterprise Rent A Car and Payless Car Rental Rating Details

Customer service

1.4 (650 reviews)

1.1 (214 reviews)

Reviewer's quote

I take it to Enterprise which is being watched over by National, Anthony Barnes Assistant Manager, who in my opinion is trained or knowledgeable in customer service, and therefore doesn't require a title of manager. He has no authority to make decisions, he sees every situation as black and white,...

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...Customer service was also no help. He just kept repeating its going to take 14 days to get my money back if it was actually cancelled. Horrible comprehension of the issue a hand..

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Website

2.1 (517 reviews)

1.7 (160 reviews)

Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

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...3 Complaints were filed on website. Responded once stating the complaint was closed. Weeks later from that rental location employee told me the manager was coming to phone refusing to give me any other number, then transferred me to someones voicemail...

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Diversity of Products or Services

1.9 (508 reviews)

1.5 (164 reviews)

Reviewer's quote

...I used my wallet to pay for services and arrived home going straight into my apartment with no stops in between. approximately 100 feet from van drop off to my door. went inside and discovered my loss later that evening...

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...52!!! PAYLESS FRAUDULENTLY added Optional Services/Products to the price that I clearly DECLINED on my rental receipt! BEWARE of PAYLESS CAR RENTAL or at least watch the Undercover PAYLESS CAR RENTALScam CBS aired on television. ..

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Price Affordability

2.2 (501 reviews)

1.7 (152 reviews)

Reviewer's quote

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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We reserved a car and took printout to counter, they told us we could upgrade for the same price 251. 00. As long as its the same price...

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Enterprise Rent A Car and Payless Car Rental Pros and Cons

Pros

Location
Price
Friendly agents

Original rate
Unethical hidden charges
Advertised rate

Cons

Customer service
Service
Not helpful staff

Terrible customer service
Unethical employees
Huge price jump

Enterprise Rent A Car and Payless Car Rental Most Positive Reviews

Top rated reviews

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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By uderstanding kindnesses and thoughtfulness.

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I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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I left my phone on the bus at the Huston Hobby Air port Location. Demerits not only kept my phone safe, answered it...

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Enterprise Rent A Car and Payless Car Rental Most Critical Reviews

Lowest rated reviews

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. ...

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Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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This is my first time rent car from Payless. I rent many times with Avis before. And I thought the price is good. It co...

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Enterprise Rent A Car and Payless Car Rental Latest Reviews

Recent published reviews

No votes

My wife had to walk 6-8 blocks with our 2 children and child seat, because wasn't notified of the Century office...

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Im an active duty Marine that went home for the weekend. I returned the rental at 11pm as stated on my contract and I...

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No votes

The branch I rented the car from on Bert Kouns in Shreveport will NOT EVER answer their phones or the emails from 1-800...

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I rented a car on 4/30 at the NORWITCH DRIVE LOCATION I drove it home less than half an hour they impounded the car out...

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Enterprise Rent A Car and Payless Car Rental Products and Services

Most reviewed product and services

Enterprise Rent A Car Car Rental (1056 reviews)
Enterprise Rent A Car Customer Care (148 reviews)
Enterprise Rent A Car Car Rental Booking (81 reviews)

Payless Car Rental Car Rental (360 reviews)
Payless Car Rental Customer Care (28 reviews)
Payless Car Rental Car Rental Booking (10 reviews)

How would you compare Enterprise Rent A Car vs Payless Car Rental?

Customer service

Product or Service Quality

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Anonymous Stella Westwell Apr 19, 2017 #1317725

There is no comparison. I have rented from Enterprise dozens of times and have always been completely satisfied. I rented from Payless one time and would never ever rent from Payless again, even if rates for other rental companies are twice as much as Payless.

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