PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Payless Car Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Payless Car Rental

Enterprise Rent A Car and Payless Car Rental Overview

Total reviews 2022 498
Company responses 0 0
Issues resolved 23 3

Enterprise Rent A Car and Payless Car Rental Consumer Ratings

Rank
62 out of 394 in Rentals category
113 out of 394 in Rentals category
Customer service
48 in category
80 in category
Website
62 in category
99 in category
Diversity of Products or Services
64 in category
95 in category
Price Affordability
54 in category
101 in category

Enterprise Rent A Car and Payless Car Rental Rating Details

Customer service
1.4 (684 reviews)
1.1 (218 reviews)
Reviewer's quote

No complaint excellent customer service on my call!!..

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...Customer service was also no help. He just kept repeating its going to take 14 days to get my money back if it was actually cancelled. Horrible comprehension of the issue a hand..

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Website
2.1 (543 reviews)
1.6 (162 reviews)
Reviewer's quote

...Wanted to argue when I was trying to show them what the requirements say on the website..

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...3 Complaints were filed on website. Responded once stating the complaint was closed. Weeks later from that rental location employee told me the manager was coming to phone refusing to give me any other number, then transferred me to someones voicemail...

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Diversity of Products or Services
1.9 (532 reviews)
1.5 (168 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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...52!!! PAYLESS FRAUDULENTLY added Optional Services/Products to the price that I clearly DECLINED on my rental receipt! BEWARE of PAYLESS CAR RENTAL or at least watch the Undercover PAYLESS CAR RENTALScam CBS aired on television. ..

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Price Affordability
2.2 (527 reviews)
1.7 (156 reviews)
Reviewer's quote

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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We reserved a car and took printout to counter, they told us we could upgrade for the same price 251. 00. As long as its the same price...

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Enterprise Rent A Car and Payless Car Rental Pros and Cons

Pros
  • Location
  • Price
  • Standard of car was good and clean
  • Original rate
  • Unethical hidden charges
  • Advertised rate
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Terrible customer service
  • Unethical employees
  • Misleading information

Enterprise Rent A Car and Payless Car Rental Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

I left my phone on the bus at the Huston Hobby Air port Location. Demerits not only kept my phone safe, answered it...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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4.7

I went to all the other car rentals at sacramento airport an they were all the same rude , expensive , wanted $450 ...

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Enterprise Rent A Car and Payless Car Rental Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. ...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

This is my first time rent car from Payless. I rent many times with Avis before. And I thought the price is good. It co...

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Enterprise Rent A Car and Payless Car Rental Latest Reviews

Recent published reviews
5

No complaint excellent customer service on my call!!

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1

We reserved a vehicle through priceline for Payless rental a month in advance for Indiana airport. Our flight arrives...

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1

A very disrespectful and rude employee
I was ignore completely

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1

First off, it took over an hour to pick up my car at the airport, additionally I was over charged after my rental was...

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Enterprise Rent A Car and Payless Car Rental Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1079 reviews)
  • Enterprise Rent A Car Customer Care (152 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Payless Car Rental Car Rental (363 reviews)
  • Payless Car Rental Customer Care (28 reviews)
  • Payless Car Rental Car Rental Booking (10 reviews)