Hertz vs Enterprise Rent A Car
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Hertz and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Hertz and Enterprise Rent A Car Overview
|
Total reviews |
869
|
2034
|
|
Company responses |
1 |
0 |
|
Issues resolved |
6 |
23 |
AdvertisementsSome advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Our content is free because we may earn a commission if you purchase products after clicking ads on our website.
Hertz and Enterprise Rent A Car Consumer Ratings
Rank
101
out of 395 in Rentals category
63
out of 395 in Rentals category
Customer service
68
in category
43
in category
Product or Service Quality
63
in category
43
in category
Website
77
in category
56
in category
Location
61
in category
52
in category
Hertz and Enterprise Rent A Car Rating Details
Reviewer's quote
Your customer service line is incompetent in that tgey cant get me to the correct department nd they can't speak correctly! They can't speak English, we don't need to be stalked, and we don't want our lives and data jeopradized by foreigners. You need to base all America calls and Canadian based...
Read full review
...some of them dont even know their own terms of their agreements some of them will charge you new deposits for agreements and the answer I got when I called customer service was did I read my agreement?I had a great agent at first and then they saw that I was going to rent a car for a long time he stopped dealing with me which is fine I dealt with the person who is closest to my house I wont mention names but my mom has also dealt with Enterprise and some of them dont even know their own terms of their agreements some of them will charge you new deposits for...
Read full review
Product or Service Quality
Reviewer's quote
...45 Diamond fuel system service = 283. 50 Fixing the Powertrain Control Unit that just coincidentally stopped working while at their shop =574. 20 GRAND TOTAL = over $2000..
Read full review
I cannot reach the Franklin office ever, no matter how I tried so on 9/5/20 I called customer service after being on hold for at least 15 minutes and spoke to Derek to file a complaint and he hangs up on me before transferring me to the Sarasota office instead of Franklin. By now I'm getting...
Read full review
Reviewer's quote
...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..
Read full review
...Wanted to argue when I was trying to show them what the requirements say on the website..
Read full review
Reviewer's quote
I have talked to Rina( a rep) telling her I have dropped off the car to the location I chose at the time of pick up. NOW 3 weeks later Im checking out at the store and the cashier tells me my card has declined, ok whats up you might ask? Well I check my account and it shows Hertz has stolen over...
Read full review
I have been a customer at the local enterprise location 6541 E Independence Blvd Charlotte, NC. I have a reference number of 3582**** that I received over a week ago and I have yet to be contacted by enterprise. I was treated like a criminal and also during this time, there were 2 deaths in my...
Read full review
AdvertisementsSome advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Our content is free because we may earn a commission if you purchase products after clicking ads on our website.
Hertz and Enterprise Rent A Car Pros and Cons
Pros
- Location
- Cleanliness of vehicle
- Pathetic
- Location
- Price
- Standard of car was good and clean
Cons
- Customer service
- Lack of customer service now horrific billing practices
- Rude and not caring staff working the booth
- Customer service
- Service
- Not helpful staff
Hertz and Enterprise Rent A Car Most Positive Reviews
Top rated reviews
I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...
Read full review
I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...
Read full review
I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...
Read full review
I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...
Read full review
Hertz and Enterprise Rent A Car Most Critical Reviews
Lowest rated reviews
Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...
Read full review
I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...
Read full review
We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...
Read full review
Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014
Seemed to be fine at the time. Drove...
Read full review
Hertz and Enterprise Rent A Car Latest Reviews
Recent published reviews
No votes
I attempted to write an e-mail and I got a message stating 500- Internal Server Error.
I am writing to get a 2019 summary...
Read full review
I called the Balboa store on Friday to extend my rental like I did for the prior two weeks when I called they said that...
Read full review
I attempted to write an e-mail and I got a message stating 500- Internal Servor error.
I am wriring to get a 2019 summary...
Read full review
No votes
New employee was there years ago. I paid for the rental and not understanding why Im on a DNR list 5 years later when...
Read full review
Hertz and Enterprise Rent A Car Products and Services
Most reviewed product and services
-
Hertz Car Rental
(486 reviews)
-
Hertz Car Rental Booking
(31 reviews)
-
Hertz Manager
(27 reviews)
-
Enterprise Rent A Car Car Rental
(1082 reviews)
-
Enterprise Rent A Car Car Rental Booking
(81 reviews)
-
Enterprise Rent A Car Manager
(67 reviews)
Enterprise Rent A Car vs …
How would you compare Hertz vs Enterprise Rent A Car?
Enterprise rent a car located on W. Broadway in Oneonta NY is the worst experience I've ever had.
First of all it's located in a very bad area, secondly I booked my reservations online a week in advance, 5 minutes before I was to pick up my minivan they called to say they didn't have the vehicle. I called corporate and never received a call back. When I come the following day, the car was dirty, they only gave me a 55 dollar discount!!!!! For ruining my vacation trip!!!!
They offered me an upgrade to a very large SUV, I had to remind them that my husband is a paraplegic and that it would be too high! Never again at that location.
And another woman was disappointed when picking up her vehicle. They should close this location, it's giving the franchise a bad reputation.
At least at Hertz, the client is more important than the staff.
If you want to do Enterprise a favor and their staff go there, but if you want to rent a car and be treated like a valued client go Hertz.