Hertz vs Enterprise Rent A Car
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Hertz and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Hertz and Enterprise Rent A Car Overview
Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1907 reviews. It is 1102 reviews more than Hertz received since Nov 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hertz customer support team and Enterprise Rent A Car customer service.
Hertz and Enterprise Rent A Car Consumer Ratings
Rank
92
out of 725 in Rentals category
56
out of 725 in Rentals category
Customer service
72
in category
47
in category
Product or Service Quality
67
in category
44
in category
Website
73
in category
55
in category
According to consumer ratings and reviews, Enterprise Rent A Car ranks 36 points higher in the Rentals category than Hertz.
People gave Hertz 1.1 stars for Customer service criterion in Rentals category and it is 121 points higher than the worst rated brand in this category.
At the same time, Enterprise Rent A Car was rated 1.4 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category.
If we look at Product or Service Quality criterion, than we see that Enterprise Rent A Car has a higher rating than Hertz.
Regarding Website criterion, consumers gave Hertz 1.8 stars and it is 62% greater than other in category.
Enterprise Rent A Car however was rated 2.1 stars and it is 72% greater than other in category.
Hertz and Enterprise Rent A Car Rating Details
Reviewer's quote
...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..
Jeff S
...All in all, the two-day rental cost me almost double what it should have simply because Enterprise had such poor customer service. I will be very reluctant to use them again and will share my experience with all of my friends and colleagues..
Leslie H
Product or Service Quality
Reviewer's quote
I called customer service and went into the place i rented the car from talked to th le lady and they all said that there is nothing that they can do. So now my rent is late and im in the hole in my bank account my job check hit that account and it ate my paycheck up that i worked so hard for. I am...
Daishawn G
... had the pleasure of navigating through Enterprise’s “damaged vehicle process” almost seamlessly thanks to three very helpful, patient and understanding service managers:,Julian Clarke, Kevin Freeman and Duane Pikes. These three men were professional, courteous and swift in handling my needs. I truly appreciate that even near closing time, they ALL went above and beyond to insure I was well taken care of...
PissedConsumer1729835
Reviewer's quote
...I pay a fix fee via website to rent a car. When I collect the car, hertz told me that the sum I paid is not the full amount, I need to pay license fee for £11. 7...
Angel l
...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...
Alannis
Hertz and Enterprise Rent A Car Pros and Cons
Pros
- Cleanliness of vehicle
- Pathetic
- Location
- Location
- Price
- Friendly agents
Cons
- Customer service
- Lack of customer service now horrific billing practices
- Overcharging customer
- Customer service
- Service
- Not helpful staff
Hertz and Enterprise Rent A Car Most Positive Reviews
Top rated reviews
I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...
I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...
Hertz and Enterprise Rent A Car Most Critical Reviews
Lowest rated reviews
Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...
I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...
Hertz and Enterprise Rent A Car Latest Reviews
Recent published reviews
I SAW A SCAM VIDEO FROM A NEWS STATION ON UTUBE REGARDING DOLLAR RENTAL COMPANY. THIS COMPANY AS WELL AS HERTZ WERE...
Read all 805 reviews
Although we have a claim through our insurance carrier, Enterprise bullies people into "holding" a deposit and then...
Read all 1907 reviews
Hertz and Enterprise Rent A Car Products and Services
Most reviewed product and services
-
Hertz Car Rental
(467 reviews)
-
Hertz Customer Care
(44 reviews)
-
Hertz Car Rental Booking
(29 reviews)
-
Enterprise Rent A Car Car Rental
(1045 reviews)
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Enterprise Rent A Car Customer Care
(147 reviews)
-
Enterprise Rent A Car Car Rental Booking
(80 reviews)
Enterprise Rent A Car vs …
How would you compare Hertz vs Enterprise Rent A Car?
Enterprise rent a car located on W. Broadway in Oneonta NY is the worst experience I've ever had.
First of all it's located in a very bad area, secondly I booked my reservations online a week in advance, 5 minutes before I was to pick up my minivan they called to say they didn't have the vehicle. I called corporate and never received a call back. When I come the following day, the car was dirty, they only gave me a 55 dollar discount!!!!! For ruining my vacation trip!!!!
They offered me an upgrade to a very large SUV, I had to remind them that my husband is a paraplegic and that it would be too high! Never again at that location.
And another woman was disappointed when picking up her vehicle. They should close this location, it's giving the franchise a bad reputation.
At least at Hertz, the client is more important than the staff.
If you want to do Enterprise a favor and their staff go there, but if you want to rent a car and be treated like a valued client go Hertz.