PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
Enterprise Rent A Car

Hertz and Enterprise Rent A Car Overview

Total reviews
805
1907
Company responses
1
0
Issues resolved
5
23

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1907 reviews. It is 1102 reviews more than Hertz received since Nov 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hertz customer support team and Enterprise Rent A Car customer service.

Hertz and Enterprise Rent A Car Consumer Ratings

Rank
92 out of 725 in Rentals category
56 out of 725 in Rentals category
Customer service
72 in category
47 in category
Product or Service Quality
67 in category
44 in category
Website
73 in category
55 in category

According to consumer ratings and reviews, Enterprise Rent A Car ranks 36 points higher in the Rentals category than Hertz. People gave Hertz 1.1 stars for Customer service criterion in Rentals category and it is 121 points higher than the worst rated brand in this category. At the same time, Enterprise Rent A Car was rated 1.4 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Enterprise Rent A Car has a higher rating than Hertz. Regarding Website criterion, consumers gave Hertz 1.8 stars and it is 62% greater than other in category. Enterprise Rent A Car however was rated 2.1 stars and it is 72% greater than other in category.

Hertz and Enterprise Rent A Car Rating Details

Customer service
1.1 (295 reviews)
1.4 (633 reviews)
Reviewer's quote

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S

...All in all, the two-day rental cost me almost double what it should have simply because Enterprise had such poor customer service. I will be very reluctant to use them again and will share my experience with all of my friends and colleagues..

Leslie H
Product or Service Quality
1.4 (249 reviews)
1.7 (476 reviews)
Reviewer's quote

I called customer service and went into the place i rented the car from talked to th le lady and they all said that there is nothing that they can do. So now my rent is late and im in the hole in my bank account my job check hit that account and it ate my paycheck up that i worked so hard for. I am...

Daishawn G

... had the pleasure of navigating through Enterprise’s “damaged vehicle process” almost seamlessly thanks to three very helpful, patient and understanding service managers:,Julian Clarke, Kevin Freeman and Duane Pikes. These three men were professional, courteous and swift in handling my needs. I truly appreciate that even near closing time, they ALL went above and beyond to insure I was well taken care of...

PissedConsumer1729835
Website
1.8 (232 reviews)
2.1 (505 reviews)
Reviewer's quote

...I pay a fix fee via website to rent a car. When I collect the car, hertz told me that the sum I paid is not the full amount, I need to pay license fee for £11. 7...

Angel l

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

Alannis

Hertz and Enterprise Rent A Car Pros and Cons

Pros
  • Cleanliness of vehicle
  • Pathetic
  • Location
  • Location
  • Price
  • Friendly agents
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Overcharging customer
  • Customer service
  • Service
  • Not helpful staff

Hertz and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

Hertz and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

Hertz and Enterprise Rent A Car Latest Reviews

Recent published reviews
3

I SAW A SCAM VIDEO FROM A NEWS STATION ON UTUBE REGARDING DOLLAR RENTAL COMPANY. THIS COMPANY AS WELL AS HERTZ WERE...

Read all 805 reviews
1

Although we have a claim through our insurance carrier, Enterprise bullies people into "holding" a deposit and then...

Read all 1907 reviews

Hertz and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Hertz Car Rental (467 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)
  • Enterprise Rent A Car Car Rental (1045 reviews)
  • Enterprise Rent A Car Customer Care (147 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)