PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
Enterprise Rent A Car

Hertz and Enterprise Rent A Car Overview

Total reviews 1352 2430
Company responses 1 0
Issues resolved 11 28

Hertz and Enterprise Rent A Car Consumer Ratings

Rank
98 out of 563 in Rentals category
77 out of 563 in Rentals category
Customer service
113 in category
70 in category
Product or Service Quality
96 in category
67 in category
Website
95 in category
67 in category
Price Affordability
128 in category
69 in category

Hertz and Enterprise Rent A Car Rating Details

Customer service
1.2
(540 reviews)
1.5
(899 reviews)
Reviewer's quote

...Both my executive assistant and I have tried to get help from customer service and there is no one available to help. I am hoping you will answer this asap otherwise I will be returning this car and finding a new car rental agency for my current and log term use. Thank you, Nancy Beran..

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I can honestly say that I have never experienced more rude or abusive customer service in my life. I have tried diligently to resolve the issue I have with this rental office, in more than one way. This includes reaching out to the manager at the location, trying to contact Joseph Brown, the Area...

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Product or Service Quality
1.5
(459 reviews)
1.8
(702 reviews)
Reviewer's quote

...It was perfectly serviced, on tome, high quality, huge options. Professional all the time and cars superb..

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Customer service is nonexistent. I have called over 15 times during the last week with no answer. When renting, I actively watched them pickup the phone and hang-up on people..

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Website
1.8
(432 reviews)
2.1
(713 reviews)
Reviewer's quote

...Their lost and found portion of their website is not helpful and not intuitive. They sent me the wrong item, then wouldnt help me see if they had the correct item. I will NEVER use HERTZ again...

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...Website does not function properly, and they are a SCAM. AVOID AT ALL COSTSAThey should be SUED..

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Price Affordability
1.7
(427 reviews)
2.2
(696 reviews)
Reviewer's quote

I finally got in touch with someone at Hertz (national number) and was told to go back to the airport location, and they would honor my original price and van. So, we drove an extra 14 miles BACK to the airport. After waiting in line (there were 6 other people in front of me), I finally made it to...

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He was never charged the same price. Every day they took out different amounts of money from his account used my card once to pay for something told them not to use the card again to remove it out of their system but a month later they charged it almost $200, I called their corporate office three...

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Hertz and Enterprise Rent A Car Pros and Cons

Pros
  • Location
  • Cleanliness of vehicle
  • Price of rental
  • Location
  • Standard of car was good and clean
  • Price
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Overcharging customer
  • Customer service
  • Service
  • Not helpful staff

Hertz and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

My dealership rented a Ford Fusion for me..got to the counter and they still demanded $50 dollars deposited from me. Ok...

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5

When I rented the car and the agent gave me a bit of wrong information and I had to come back to get the right car, they...

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5

On Sunday afternoon around 2:00 p.m. the car I was driving stopped, I was on the hi-way in the second lane barely made...

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Hertz and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

Yesterday, I arrived in Las Vegas, went to the Hertz rental car agency pick up area. I am a Gold member, my name was not...

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1

My issue is with their customer service. Understandable that they are not responsible for anything left in a return...

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1

I booked a car through HErtz Pre-paid reservationfor Oct 3. When i went to pick up location there are no cars available...

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1

In the past I've had great experience with Enterprise, but this time was a horror show. They said my pick-up was confirm...

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Hertz and Enterprise Rent A Car Latest Reviews

Recent published reviews
No votes

I returned the car on time and the manager from Lockport New York wanted it to charge me an extra day after several...

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2

I would like to file a complaint rental location 6345 Livingston Road, Oxon Hill Maryland. I have been waiting for a...

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1

I rented a car with Hertz through Lyft. I got in a hit and run accident on Saturday. I called on Saturday to get some as...

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No votes

I been trying to get i. Touch with someone for weeks nobody responds. 914-815-**** thank u they took advantage of my...

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