PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
Enterprise Rent A Car

Hertz and Enterprise Rent A Car Overview

Total reviews 869 2034
Company responses 1 0
Issues resolved 6 23

Hertz and Enterprise Rent A Car Consumer Ratings

Rank
101 out of 395 in Rentals category
63 out of 395 in Rentals category
Customer service
68 in category
43 in category
Product or Service Quality
63 in category
43 in category
Website
77 in category
56 in category
Location
61 in category
52 in category

Hertz and Enterprise Rent A Car Rating Details

Customer service
1.1 (326 reviews)
1.4 (692 reviews)
Reviewer's quote

Your customer service line is incompetent in that tgey cant get me to the correct department nd they can't speak correctly! They can't speak English, we don't need to be stalked, and we don't want our lives and data jeopradized by foreigners. You need to base all America calls and Canadian based...

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...some of them dont even know their own terms of their agreements some of them will charge you new deposits for agreements and the answer I got when I called customer service was did I read my agreement?I had a great agent at first and then they saw that I was going to rent a car for a long time he stopped dealing with me which is fine I dealt with the person who is closest to my house I wont mention names but my mom has also dealt with Enterprise and some of them dont even know their own terms of their agreements some of them will charge you new deposits for...

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Product or Service Quality
1.4 (278 reviews)
1.7 (525 reviews)
Reviewer's quote

...45 Diamond fuel system service = 283. 50 Fixing the Powertrain Control Unit that just coincidentally stopped working while at their shop =574. 20 GRAND TOTAL = over $2000..

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I cannot reach the Franklin office ever, no matter how I tried so on 9/5/20 I called customer service after being on hold for at least 15 minutes and spoke to Derek to file a complaint and he hangs up on me before transferring me to the Sarasota office instead of Franklin. By now I'm getting...

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Website
1.8 (258 reviews)
2.1 (549 reviews)
Reviewer's quote

...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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...Wanted to argue when I was trying to show them what the requirements say on the website..

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Location
2.1 (257 reviews)
2.3 (506 reviews)
Reviewer's quote

I have talked to Rina( a rep) telling her I have dropped off the car to the location I chose at the time of pick up. NOW 3 weeks later Im checking out at the store and the cashier tells me my card has declined, ok whats up you might ask? Well I check my account and it shows Hertz has stolen over...

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I have been a customer at the local enterprise location 6541 E Independence Blvd Charlotte, NC. I have a reference number of 3582**** that I received over a week ago and I have yet to be contacted by enterprise. I was treated like a criminal and also during this time, there were 2 deaths in my...

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Hertz and Enterprise Rent A Car Pros and Cons

Pros
  • Location
  • Cleanliness of vehicle
  • Pathetic
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth
  • Customer service
  • Service
  • Not helpful staff

Hertz and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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Hertz and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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Hertz and Enterprise Rent A Car Latest Reviews

Recent published reviews
No votes

I attempted to write an e-mail and I got a message stating 500- Internal Server Error.
I am writing to get a 2019 summary...

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1

I called the Balboa store on Friday to extend my rental like I did for the prior two weeks when I called they said that...

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2

I attempted to write an e-mail and I got a message stating 500- Internal Servor error.
I am wriring to get a 2019 summary...

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No votes

New employee was there years ago. I paid for the rental and not understanding why Im on a DNR list 5 years later when...

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Hertz and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Hertz Car Rental (486 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (27 reviews)
  • Enterprise Rent A Car Car Rental (1082 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Enterprise Rent A Car Manager (67 reviews)