PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
Enterprise Rent A Car

Hertz and Enterprise Rent A Car Overview

Total reviews 885 2082
Company responses 1 0
Issues resolved 6 23

Hertz and Enterprise Rent A Car Consumer Ratings

Rank
104 out of 361 in Rentals category
63 out of 361 in Rentals category
Customer service
77 in category
49 in category
Product or Service Quality
75 in category
47 in category
Website
87 in category
61 in category
Diversity of Products or Services
88 in category
66 in category

Hertz and Enterprise Rent A Car Rating Details

Customer service
1.1 (331 reviews)
1.4 (714 reviews)
Reviewer's quote

...I called Customer Service and after being hung up on, calling again and waiting and waiting I finally talked to a supervisor. She said that the Hertz office I was trying to rent from was not owned by the corporation and that the word of the manager was final. She actually told me this 12 times...

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...I called customer service and they said there is absolutely nothing they can do. They don't have access. I told them this was ridiculous not only did they remove my points but charged me a higher rate...

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Product or Service Quality
1.4 (281 reviews)
1.8 (541 reviews)
Reviewer's quote

...Customer service wont help me..

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Incompetent customer service people who can't solve the problem when it arises. I have a DNR that I need to be fixed that I have to wait 3 to 5 business days to fix..

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Website
1.8 (264 reviews)
2.1 (565 reviews)
Reviewer's quote

...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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...Wanted to argue when I was trying to show them what the requirements say on the website..

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Diversity of Products or Services
1.7 (260 reviews)
1.9 (557 reviews)
Reviewer's quote

...Hertz has foolish policies my recommendation is not to give them any of your money for none of their services..

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...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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Hertz and Enterprise Rent A Car Pros and Cons

Pros
  • Location
  • Pathetic
  • Cleanliness of vehicle
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth
  • Customer service
  • Service
  • Not helpful staff

Hertz and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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Hertz and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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Hertz and Enterprise Rent A Car Latest Reviews

Recent published reviews
No votes

I rented a car at hertz Chicago ohare airport dec 29 2020 Gregory Peck reservation number J6230****E 3 they charged me...

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5

Happy now great service .and friendly .i was upset at first i didn't know they were putting a $600 hold on bank account.

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No votes

I called to resolve the issue on the date of incident and due to holiday (12/30/2020) was told to send an email I sent...

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No votes

Went to wilton manor location and the attendant gave me one car to choose from when they were other vehicles just to...

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Hertz and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Hertz Car Rental (491 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (28 reviews)
  • Enterprise Rent A Car Car Rental (1099 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Enterprise Rent A Car Manager (68 reviews)