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  • 12 ISSUES RESOLVED
  • 1482 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $661 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Location
  • Location 12
  • Friendly agents 10
  • Price 7
  • Standard of car was good and clean 6
  • Clean car 5

Customers don't like

  • Customer service21
  • Added charges6
  • Service6
  • Not helpful staff5
  • Representative brushoff4
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Hertz

Rentals
  • 3 ISSUES RESOLVED
  • 614 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $476 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Location
  • Cleanliness of vehicle 5
  • At the moment not much 4
  • Pathetic 4
  • Picking up the vehicle was ok 2
  • Unless you are very careful 2

Customers don't like

  • Overcharged4
  • Customer service4
  • Incorrect bill3
  • Poor customer service3
  • Lied about returning policy and no reply to complaint3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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ii
#1333564

At least at Hertz, the client is more important than the staff.

If you want to do Enterprise a favor and their staff go there, but if you want to rent a car and be treated like a valued client go Hertz.