PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Hertz

Enterprise Rent A Car and Hertz Overview

Total reviews 2430 1352
Company responses 0 1
Issues resolved 28 11

Enterprise Rent A Car and Hertz Consumer Ratings

Rank
77 out of 563 in Rentals category
98 out of 563 in Rentals category
Customer service
70 in category
112 in category
Website
67 in category
95 in category
Diversity of Products or Services
73 in category
98 in category
Product or Service Quality
67 in category
96 in category

Enterprise Rent A Car and Hertz Rating Details

Customer service
1.5
(898 reviews)
1.2
(539 reviews)
Reviewer's quote

I can honestly say that I have never experienced more rude or abusive customer service in my life. I have tried diligently to resolve the issue I have with this rental office, in more than one way. This includes reaching out to the manager at the location, trying to contact Joseph Brown, the Area...

Read full review

...Horrendous customer service, Hertz definitely missed the mark. I ask Hertz multiple times from e-mails to phone calls to links from their app to simply review the incident and was never contacted. I was a gold member which basically means nothing...

Read full review
Website
2.1
(712 reviews)
1.8
(431 reviews)
Reviewer's quote

...Website does not function properly, and they are a SCAM. AVOID AT ALL COSTSAThey should be SUED..

Read full review

...Their lost and found portion of their website is not helpful and not intuitive. They sent me the wrong item, then wouldnt help me see if they had the correct item. I will NEVER use HERTZ again...

Read full review
Diversity of Products or Services
1.9
(706 reviews)
1.7
(414 reviews)
Reviewer's quote

The lack of availability of full-size sedans, despite making a reservation, showcases a failure in their reservation system and the reliability of their services. In conclusion, my review on Pissed Consumer aims to shed light on the numerous incidents and issues I encountered with Enterprise...

Read full review

Can you confirm that the investment through members welfare products is genuine and not a scam in Nigeria? I have actually registered on welfare products,but needed reassurance from your company that it is Legit..

Read full review
Product or Service Quality
1.8
(701 reviews)
1.5
(458 reviews)
Reviewer's quote

Customer service is nonexistent. I have called over 15 times during the last week with no answer. When renting, I actively watched them pickup the phone and hang-up on people..

Read full review

...It was perfectly serviced, on tome, high quality, huge options. Professional all the time and cars superb..

Read full review

Enterprise Rent A Car and Hertz Pros and Cons

Pros
  • Location
  • Standard of car was good and clean
  • Price
  • Location
  • Cleanliness of vehicle
  • Price of rental
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Lack of customer service now horrific billing practices
  • Overcharging customer

Enterprise Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

My dealership rented a Ford Fusion for me..got to the counter and they still demanded $50 dollars deposited from me. Ok...

Read full review
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

Read full review
5

On Sunday afternoon around 2:00 p.m. the car I was driving stopped, I was on the hi-way in the second lane barely made...

Read full review
5

When I rented the car and the agent gave me a bit of wrong information and I had to come back to get the right car, they...

Read full review

Enterprise Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

My issue is with their customer service. Understandable that they are not responsible for anything left in a return...

Read full review
1

I rented a car with Hertz through Lyft. I got in a hit and run accident on Saturday. I called on Saturday to get some as...

Read full review
1

This is the letter to the Corporate Office and the timeline of events -
I am very disappointed in the service at this loc...

Read full review
1

I booked a car through HErtz Pre-paid reservationfor Oct 3. When i went to pick up location there are no cars available...

Read full review

Enterprise Rent A Car and Hertz Latest Reviews

Recent published reviews
No votes

I been trying to get i. Touch with someone for weeks nobody responds. 914-815-**** thank u they took advantage of my...

Read full review
5

Just wanted to make sure complete payment was made to be Mable to get another car.the ap wasn't much help so I just...

Read full review
1

Customer service is nonexistent. I have called over 15 times during the last week with no answer. When renting, I...

Read full review
5

It is a congratulation. It was perfectly serviced, on tome, high quality, huge options. Professional all the time and...

Read full review