Enterprise Rent A Car vs Hertz
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Customers like
- Location 12
- Friendly agents 10
- Standard of car was good and clean 7
- Price 7
- Clean car 5
Customers don't like
- Customer service27
- Not helpful staff8
- Service6
- Added charges6
- Representative brushoff4
Products by Enterprise Rent A Car
- Enterprise Rent A Car Car Rental
- Enterprise Rent A Car Customer Care
- Enterprise Rent A Car Manager
- Enterprise Rent A Car Truck Rental
- Enterprise Rent A Car Car Rental Booking
- Enterprise Rent A Car Pick Up Service
- Enterprise Rent A Car Deal
- Enterprise Rent A Car Hyundai Car Rental
- Enterprise Rent A Car Nissan Car Rental
- Enterprise Rent A Car Toyota Car Rental
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Customers like
- Cleanliness of vehicle 5
- Pathetic 4
- At the moment not much 4
- Unless you are very careful 2
- Picking up the vehicle was ok 2
Customers don't like
- Customer service10
- Overcharged4
- Bad service4
- Lied about returning policy and no reply to complaint3
- Incorrect bill3
Products by Hertz
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Discussion
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Enterprise rent a car located on W.Broadway in Oneonta NY is the worst experience I've ever had.
First of all it's located in a very bad area, secondly I booked my reservations online a week in advance, 5 minutes before I was to pick up my minivan they called to say they didn't have the vehicle. I called corporate and never received a call back. When I come the following day, the car was dirty, they only gave me a 55 dollar discount!!!!! For ruining my vacation trip!!!!
They offered me an upgrade to a very large SUV, I had to remind them that my husband is a paraplegic and that it would be too high! Never again at that location.
And another woman was disappointed when picking up her vehicle.They should close this location, it's giving the franchise a bad reputation.
At least at Hertz, the client is more important than the staff.
If you want to do Enterprise a favor and their staff go there, but if you want to rent a car and be treated like a valued client go Hertz.